Last week one of my auctions ended for an item I was selling... was paid for the item 2 days later, and shipped it out that day. I got an e-mail from the buyer 3 days later that the item had arrived damaged (it's a plastic refugium for aquariums, and the buyer states there is a crack down the side). I packaged it very well imo.. using bubble wrap and newspapers.
That same morning, he opened a dispute through paypal (think it was even before he had e-mailed me saying it was cracked), so now paypal has withdrawn the money back out of my account and won't get that back until the dispute is closed.
I sent it by priority mail with insurance.. so once I told the buyer that we needed to file an insurance claim with the P.O., he e-mailed me the next day stating that he had taken pictures of the crack, taken the item to the P.O., they had kept it, to inspect the item and the packing contents to determine if it was packed right.. and the claim could take up to 180 days to resolve.
Is this sounding proper? in terms of time-frame? At this point, the buyer still does not have the insurance claim # or receipt #, so would the post office in fact keep the item without that info?
I had asked him in my original e-mail when I told him to file the insurance claim to cancel the dispute through paypal since it was a P.O. issue now, but he is refusing to do that until the post office refunds the money.
Just trying to determine if this person is scamming me or not.. I have e-mailed him back stating that I am surprised that they kept the item with no proof of mailing or inurance receipts, and have asked him to e-mail me pictures of the damaged item.
Is there anything else I should be doing right now? Does all the information that he is saying sound like something they would do?
Thanks for any help! Just trying to determine what my next step should be.
That same morning, he opened a dispute through paypal (think it was even before he had e-mailed me saying it was cracked), so now paypal has withdrawn the money back out of my account and won't get that back until the dispute is closed.
I sent it by priority mail with insurance.. so once I told the buyer that we needed to file an insurance claim with the P.O., he e-mailed me the next day stating that he had taken pictures of the crack, taken the item to the P.O., they had kept it, to inspect the item and the packing contents to determine if it was packed right.. and the claim could take up to 180 days to resolve.
Is this sounding proper? in terms of time-frame? At this point, the buyer still does not have the insurance claim # or receipt #, so would the post office in fact keep the item without that info?
I had asked him in my original e-mail when I told him to file the insurance claim to cancel the dispute through paypal since it was a P.O. issue now, but he is refusing to do that until the post office refunds the money.
Just trying to determine if this person is scamming me or not.. I have e-mailed him back stating that I am surprised that they kept the item with no proof of mailing or inurance receipts, and have asked him to e-mail me pictures of the damaged item.
Is there anything else I should be doing right now? Does all the information that he is saying sound like something they would do?
Thanks for any help! Just trying to determine what my next step should be.
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