They Turned Off Our Water

[disney junky]

We had settlement Friday on the sale of our home and the purchase of our new home. Moved in Friday and Saturday. Just settling in. The cable guy even came out on Sunday because that's what they do now.
Didn't have work yesterday. Got home today to find that our water had been shut off. I called the company and was told that we didn't call to transfer service. I had been led to believe that water and sewer was handled by the settlement company. They called for the reading and at that time it would be transfered. Made sense to me. I called everyone else. The woman says, you were told wrong. I said, ok, so I was told wrong but I'm here with no water. Please send someone out to turn on the water.
We don't do same day hookups. And I think I detected a smirk in her voice.
So, no water until tomorrow, and I should be grateful because she put a rush on it to get it tomorrow.
I emailed the regional dude and he's sorry and will look into the situation.
THERE WAS A CAR IN THE DRIVEWAY AND OBVIOUSLY PEOPLE LIVING HERE, but I guess it's not policy to leave notice that unless someone contacts them, the water will be shut off in say...48 hours. This is a private company but no competition....
Enough of my vent.

 

[barkley]

that's lousy, but we kind of got stuck on the other side of the fence.

the town we sold our home in had a law where water could'nt be turned off (sanitation law) so you had to make sure and settle you bill for the day you home closed (which we did), and hope like h the new owners set up their account to time out with it (realtors nor escrow companies would touch it).


low and behold 3 months after we closed we get this vile, nasty letter from a collection agency saying we had'nt paid our bill despite repeated notices, and that we were in the process of getting a lien place on our 'home' (neat trick-we did'nt own a home at the time). we called up and found out the purchasers of our home (who we knew had to be doing REALY creative financing to buy our home in the first place) had'nt paid dime one since they moved in. apparantly the water company used old software that still showed us as the legal owners so they were trying to come after us for hundreds and hundreds of dollars.

our escrow paperwork cleared it up before it caused a black mark on our credit report but i REALY wish that city had required an on/off transfer of responble parties on the water bills (as well as the city contracted sewage and garbage, both of which we fortunatly checked on after the water issue-cuz in the 90 days they owned the property they had failed to pay these as well-in addition to 2 general contractors to the tune of several thousands of dollars).

 

[manning]

We had settlement Friday on the sale of our home and the purchase of our new home. Moved in Friday and Saturday. Just settling in. The cable guy even came out on Sunday because that's what they do now.
Didn't have work yesterday. Got home today to find that our water had been shut off. I called the company and was told that we didn't call to transfer service. I had been led to believe that water and sewer was handled by the settlement company. They called for the reading and at that time it would be transfered. Made sense to me. I called everyone else. The woman says, you were told wrong. I said, ok, so I was told wrong but I'm here with no water. Please send someone out to turn on the water.
We don't do same day hookups. And I think I detected a smirk in her voice.
So, no water until tomorrow, and I should be grateful because she put a rush on it to get it tomorrow.
I emailed the regional dude and he's sorry and will look into the situation.
THERE WAS A CAR IN THE DRIVEWAY AND OBVIOUSLY PEOPLE LIVING HERE, but I guess it's not policy to leave notice that unless someone contacts them, the water will be shut off in say...48 hours. This is a private company but no competition....
Enough of my vent.

You're lucky you weren't in the shower and just soaped up and put shampoo on your hair.

 

[happygirl]

We had settlement Friday on the sale of our home and the purchase of our new home. Moved in Friday and Saturday. Just settling in. The cable guy even came out on Sunday because that's what they do now.
Didn't have work yesterday. Got home today to find that our water had been shut off. I called the company and was told that we didn't call to transfer service. I had been led to believe that water and sewer was handled by the settlement company. They called for the reading and at that time it would be transfered. Made sense to me. I called everyone else. The woman says, you were told wrong. I said, ok, so I was told wrong but I'm here with no water. Please send someone out to turn on the water.
We don't do same day hookups. And I think I detected a smirk in her voice.
So, no water until tomorrow, and I should be grateful because she put a rush on it to get it tomorrow.
I emailed the regional dude and he's sorry and will look into the situation.
THERE WAS A CAR IN THE DRIVEWAY AND OBVIOUSLY PEOPLE LIVING HERE, but I guess it's not policy to leave notice that unless someone contacts them, the water will be shut off in say...48 hours. This is a private company but no competition....
Enough of my vent.

Merry Christmas to them to. I'm sorry that happend to you.