I have been a guest at WL at least 10 times since it opened in 1995. Actually I was a guest the FIRST month it opened in 95..LOL Myself nor my family have ever experienced any mousekeeping issues. We have always had stellar service at this hotel. My thought is; if you are not satisfied with say; housekeeping...let them know nicely. You will always catch more flies with honey than vinegar. Whenever we have had any issue at a hotel we always complain "nicely". You would be surprised at the results. Always address it right there and if you are not satisfied with the outcome, let them know again 'nicely'.
I'll give an example: last August we were at a very nice Embassy Suites prior to our cruise in Florida. We went out to the pool at about 8PM our first night. There were pool chairs all around the pool. We headed to one side, found two and laid our towels...shoes etc down. After we got out, I went to sit down in this chaise lounger, it was broke! Keep in mind, I'm not very big. About 5'1" around 120lbs. I fell straight thru and I hit my back on the bar in the center..got a nice bruise but other than that ok. We went to find a manager so the chair could be gone. I had to fill out an incident report due to the bruised back but I was ok. The manager was very nice about it. I told him I didn't want anything but for the chair to be taken away. The next afternoon (late) we go back to the pool. Most all of the chairs are being used. I find one and sit down..you guessed it..that same gosh darn chair!!
This time I got a little hot under the collar. I went back into the desk with my hubby and explained (nicely) all the nite before to the day manager. He himself came out, took the chair far far away. When we checked out; they only charged us for one night stay ($159) and they paid for our dinner the day before ($98). We never asked for anything either. I just nicely explained that had I been a larger person, it could have been a serious injury. It could have been a broken back or hip. They were lucky I'm small I guess.
Anyhow, back to the WL...we have enjoyed every stay there. My teenage sons still says it's there favorite and they have been at nearly all the deluxes but the GF.
I will say as far as buses...it's hit or miss with any resort. A few years ago we were at the Poly. We waited forever at HS in this monsoon rain storm. It was such a long wait, we ended up on the GF bus just to get back to the Poly.
So you can't always take one person's experience on buses for your trip because they vary so much.
I hope you have a fabulous time. Just read thru the FAQ, go over to
youtube and check out videos that travelers have made and put on there while at the lodge.
I still get goosebumps when I step thru the front doors.
Moparop; we love the courtyard view. You can see the pool, the geyser, and the electrical water pageant at night. Bay Lake is gorgeous. I also read about folks wanting a high floor woods view to be able to view the fireworks at the MK. It just depends on what you want to look at. We so enjoy having our coffee out on the balcony in the early AM.
HTH.
