Recently returned from another great stay at VGC (our 4th). We booked exactly 7 months out and easily obtained a 2-bedroom dedicated villa reservation for 4 nights. Prior to our stay I sent a request via email with a list of prioritized room numbers based on information I gleaned from disboards (in addition to "high floor, theme park view") - I will paste the email below if anyone wants to copy it!
When we checked in (arrived at 10:00 am) on Sunday, July 30, I asked if they were able to grant any of our requests. She could not give me my assigned room and did not have the specifics I sent so I pulled the email up on my phone for her to look at. She said we had been given a room on the second tier of priorities. Knowing it would be fine, I wasn't going to argue the situation. However, my husband nicely asked if there was anything they could do to move us to another room since we had guests with us from Germany experiencing their first Disney park ever. She disappeared to the back and returned about 5-10 minutes later with a smile saying that she was able to change our room but it would not be available until later in the day.
We spent the remainder of the day enjoying the pool and sunshine (and heat!). At 4:30 I had not received the room assignment text so I went to the front desk to make sure they had my number correct. The CM I spoke with this time said it was still being cleaned. She offered to move us to an open room but when she looked at our assigned room she smiled and said "If I were you I would wait on this one!"
At 4:55 pm I finally received our room assignment text and was so happy to see 5500 as our room number! (We previously stayed in 6500 and know the view well!) We happily took off from the pool and went straight to our room. Everything was clean and ready for us. Our guests could not believe how amazing our view was and kept commenting on how much space we had. It was exactly what I wanted them to experience!
As far as the remainder of our stay, we never had any problems. We called down for a step stool for the kids to use at the bathroom sink and it was brought up within 20 minutes. Every single cast member we encountered was friendly, helpful, and genuinely concerned that we were having a good stay. This was especially true for those at the front desk. Everyone was so great!
We did notice noise from World of Color on the nights where we were not out enjoying the parks late. It was a minimal annoyance which was usually remedied by just opening the curtains and experiencing the show! A few days we came back to the room for naps (mainly to escape the heat!!) and it was a little loud with the screams from Goofy's Sky School, Mickey's FunWheel and Screamin' but we masked the noise with a sound machine app on our phones or iPads and it worked great.
Oh! When we arrived the front doors were still blocked off (which made for a hot hike around with our luggage and was a bummer to not have our guests experience the doors right at first). By the end of our stay all the black curtains were down, the front door was beautifully back in service, and everything looked great!
Email to
DVC Member Services prior to arrival:
For our upcoming reservation at the Villas at Disney's Grand Californian, I would like to request a room location. I understand that room requests cannot be guaranteed.
We prefer a HIGH FLOOR with a PARADISE PIER VIEW. The room order of preference is:
5500
5506
4500
4506
6500
If those rooms are not available, the following preference is requested:
3522
3500
5518
4518
3506
3518
3516