Oh my goodness, it's embarrassing but I have no idea anymore.

I know that I used to use Norton Anti-Virus, but I believe it's something different now. My dad is a HUGE computer geek and has always taken charge of that stuff in our family. I'm on a laptop and use Windows XP, and it usually has pretty good virus-blocking capabilities. This virus has shut down Windows Updates, which means that my Windows can't get new updates to virus blockers, updated security, etc. Whenever I turn on the automatic updates, this infection just shuts them off again.
And Goofster if you can recommend anything that could help me, I'd be most appreciative!!

So far I've used OneCare Protection Scan online and Malwarebytes' Anti-Malware software several times each. They've gotten rid of most of the junk that the bug has been producing, but not the bug itself. And I hope that you hear from Disney soon!