Just so the info is here as well, these are the tentative guidelines I had on the page with info. Once we get the swap really underway and a few people in and see how it works in practice, not just in theory, I may adjust these so please check back before your trip.
What if another family and I are crossing paths at check-in/check-out?
You'll notice that many families overlap. If your trip overlaps on either end, it may be easier to borrow a cart from luggage services and set up a time to meet with the other family to swap the fridge without bothering the front desk. I can contact any family, but feel free to set this up on your own. You can then discard the labels for that family since it will not be going to the front desk.
There is too much time between my dates and another family's dates, how do I pick up the fridge?
If your dates do not overlap at check-in, just mention to the cast member at luggage services that a friend has left a package for you to pick up. If you are leaving the box for the next family, use the enclosed labels with name, check-in date, and possibly reservation number so that the resort can store and quickly identify the package when retrieving it for the next family.
I don't think I can pick up/drop off the fridge, what do I do?
If your plans change and you will not be taking the refrigerator, please let us know as soon as you know so that we can make other arrangements. Ideally, we would want to know before the family ahead of you checks out so that we can contact them and let them know of any changes. We don't want to have to hassle the resort more than absolutely necessary for fear they'd decide it's too much trouble and begin to restrict leaving packages for guests.
What do I do while I have the fridge?
I'm sure (I hope) that this isn't necessary to say, but PLEASE make sure the refrigerator is clean before you give it to or leave it for the next family. I plan to get Clorox Disinfecting Wipes on my trip to leave with the fridge if there aren't any by the time I get there. Just please take a moment to clean any spills or messes, and quickly wipe out the fridge so that it doesn't get filthy.
Since this mini-fridge has a freezer, PLEASE let it defrost before you send it to the front desk. Otherwise after a couple hours it'll start leaking water and make a mess of the box, any supplies, and anything near it in storage. Again, we don't want to hassle the resort so please give it a few hours to defrost and maybe stuff a hand towel to catch any excess moisture that the next guest can leave for housekeeping to take and have cleaned.
If you are meeting another family to swap the fridge directly, defrosting may not be necessary. If you don't unplug until you move and it's going to be plugged right in, you can get away without defrosting.
Refrigerators have a tendency of getting smelly fast, so please take care of it while you have it. Also, please keep the box in the best condition possible (best we can hope for with it being passed around so much) so that we have something to keep packing it up in.
How do I move the fridge?
POP Century Resort offers luggage delivery. In value resorts it works a little differently than in moderates or deluxe resorts. They make rounds through the resort hourly and are not as "on call" as bell services. So if you would like them to deliver the fridge, let them know and it can be brought to your room when they make their rounds.
IF YOU HAVE LUGGAGE SERVICES MOVE THE FRIDGE - please remember to tip the cast member that delivers it to your room. Granted they have a cart, but it can still be heavy to lug around in the Florida sun and heat.
The resort also allows you to borrow a cart to move luggage and packages yourself.
How do I make sure that the next family gets the fridge?
We will have lime green labels for each family that can be taped to the sides of the box. Of course, things may get disorganized or misplaced while changing so many hands so I recommend getting in touch with the families on either end of your trip to make sure the family prior has your information and that you have the correct information for the next family. At minimum the resort needs a name and arrival date to hold packages, and prefer to have a confirmation number. You may want to exchange telephone numbers just in case anything comes up last minute. I will make sure everyone has my contact information, but it may be quicker to directly contact the family that you need to work with as I may be limited in what I can do when I'm not local to the resort.
If anyone has any other tips or guidelines they'd like to see, please let me know and I'll add them.