@Girlstar30 wanted me to write a follow up on my big pine key stay. I am at the airport facing a seriously delayed flight, so why not now.
I found the cast members at Grand Floridian were a complete 180 vs. January. Everyone was kind and welcoming and what you would expect from Disney, especially at the Flagship. I didn't experience any issues this trip. To me as someone who has stayed at Grand Floridian twice this year about 6 months apart, it feels like Disney completely re-trained the cast from the custodians all the way up to the front desk.
In January I felt like the cast had the attitude of, "we don't care if you like us, we're the best so we'll be here after you're gone."
It's obvious that someone higher up got feedback and made changes. I did tell my guide about our experience and we know our guide well enough that he knew we weren't complaining just to complain.
My room was clean. Overall as far as a studio goes, I think the BPK studios are MUCH better than the VGF deluxe studios. I can write more about that if people care, but I mostly wanted to give an update about my issues with the cast in January since
@Girlstar30 asked.