
I loved this resort and so did my DH and DD,the only thing I regret is that I didn't have enough time to explore the rest of the grounds they were beautiful.
We were in Cabana's 8B I loved this location close to everything. Main pool and quiet pool. Short walk to main building. The staff was great, short check-in every question answered.
The room was very clean on the second day housekeeping changed the shower curtain to a new one. I didn't see a problem with the old one. They would arrange my DD stuffed animals in the window. She got a real kick out of that.
My DH and I ate at both Maya Grill and Pepper Market we liked both of them never any bad food. Our dinner one night a Maya Grill was excellent.
Gift shop was nice had everything you could think of. My DD loved the main pool she went down that slide about 50 times. The hot tub was great and very relaxing. We spent sometime in the quiet pool also my DD like this to. Both area's were very clean.
We also used the two arcades which my DD loved.
I don't know why this hotel gets so many bad review.
I never ran into a rude staff member there or bad service it was a great vacation.