Well it took me 4 times but we finally got a member number. Our deed was posted on the comptrollers site Feb 24. Two days ago (the 3rd time I called), the lady at contract administration said she would be moving our contract to the top of the file. Low and behold, I call in today and receive a member number! Apparently it takes 48hrs after that for our points to be loaded.
Also in all of my excitement it seems I forgot to ask for an activation code for the online registration. Guess I'll have to call Monday to make sure the points are loaded and hopefully receive an activation code.
Getting close!