my2disneyboys
DIS Veteran
- Joined
- Aug 19, 2008
- Messages
- 2,173
sorry but not all that great of a review.....
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Just back from the Poly... My family and I spent January 30th-Feb 6th there. I think that if we went in the summer or when the weather was better or if we didnt spend the first two nights of the trip on the phone dealing with problems with our room... I would have a very different opinion of the Poly but because it was rainy and cold and our room did have a problem we didn't get the true Poly experience I think most people have there. When we checked in at 9:30 AM we were all so tired- we had been up since 3AM and I know check in time isn't until after 3 but we had hoped that we could get into a room and be able to nap before our 5:00 dinner reservation.... we were not able to get into a room until after 4:00 and then the room (which was beautiful and the view was amazing and exactly what we requested!! Fiji 3rd floor marina side) was SO HOT! We tried to turn on the AC and the thermostat wouldnt even turn on. We called for maintenance and they said they would send someone to fix it right away. We got back to our room after dinner and it looked like someone was there but it still wasnt fixed and it was really hot in the room. We called again and they sent someone down... I was trying to get the kids to bed because we had our first big day coming up and we wanted to be rested after being up that day since 3AM and no naps!! The man that came to fix it arrived around 8:30 and was on his walkie talkie, and was so loud my kids were up and couldnt sleep- finally around 11:30 I asked him to go and just bring us a fan. The guy was so excited... he told us if it got too hot in there we could leave the door open and I asked about bugs because there was no screen and he said you may get a lizzard or something but it wasnt a big deal! (Well to me paying $500.00 per night for this room, to have to sleep with lizzards was a big deal!) he left and said they would fix it in the morning and when we got back from the park it would be fixed..... we got back at 4 and had dinner reservations around 5:30..... well it WASNT FIXED!! We had a message from the front desk saying they couldnt fix it and said we could move to a room a couple doors down.... well I had already spent the night before unpacking... we have a ton of stuff! Grocery delivery, clothes for 4 people and when you have a little one you know how much stuff you need to bring. It was going to take me another hour or two to pack and then unpack again! Because of having to call down the front, ask to speak to a manager, then get an Operations Specialist.... who then relays the message to the manager and then comes back with a resolution we ended up being on the phone the first two nights of the trip. We were late again for our dinner and nobody could shower or change because we were all packing up the room... I have to tell you however beautiful this resort is, when you spend the first two nights trying to fix problems it really takes some of the magic away from the trip.
I couldnt understand why the room wasnt checked before they gave it to us. There was a couple of pillowcases on the floor and a towel on the floor in the bathroom... which is no big deal but to make us wait the entire day and to give us a dirty room was kind of disapointing. The thermostat problem was an issue we needed to have resolved.... if this was my home and I called someone to fix a problem the resolution would never be "we just cant fix it" to me this was a lazy way out of dealing with the problem. I also couldnt understand why I had to talk to this middle person (the operation specialist) and not get to talk to a manager. It got to the point that I was in tears on the phone! That night we were moved to a room with a view of the castle. This was breathtaking and amazing to wake up to everyday and fall asleep watching it change colors... but in the end, I would have really prefered to have just had my original room and not have my first two nights and first two dinners ruined because of dealing with our room problems. As you all know, your time is so precious in Disney!!
Sorry for the less than fab review of the Poly.... but I think part of the problem was my expectations were SO high.... I did find it so beautiful and loved the tiki torches and music and the feel to the resort.... but I have to be honest and say that I found POR just as beautiful and with over $1,000 difference in price the Poly just didnt do it for me as I had hoped it would!!
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Just back from the Poly... My family and I spent January 30th-Feb 6th there. I think that if we went in the summer or when the weather was better or if we didnt spend the first two nights of the trip on the phone dealing with problems with our room... I would have a very different opinion of the Poly but because it was rainy and cold and our room did have a problem we didn't get the true Poly experience I think most people have there. When we checked in at 9:30 AM we were all so tired- we had been up since 3AM and I know check in time isn't until after 3 but we had hoped that we could get into a room and be able to nap before our 5:00 dinner reservation.... we were not able to get into a room until after 4:00 and then the room (which was beautiful and the view was amazing and exactly what we requested!! Fiji 3rd floor marina side) was SO HOT! We tried to turn on the AC and the thermostat wouldnt even turn on. We called for maintenance and they said they would send someone to fix it right away. We got back to our room after dinner and it looked like someone was there but it still wasnt fixed and it was really hot in the room. We called again and they sent someone down... I was trying to get the kids to bed because we had our first big day coming up and we wanted to be rested after being up that day since 3AM and no naps!! The man that came to fix it arrived around 8:30 and was on his walkie talkie, and was so loud my kids were up and couldnt sleep- finally around 11:30 I asked him to go and just bring us a fan. The guy was so excited... he told us if it got too hot in there we could leave the door open and I asked about bugs because there was no screen and he said you may get a lizzard or something but it wasnt a big deal! (Well to me paying $500.00 per night for this room, to have to sleep with lizzards was a big deal!) he left and said they would fix it in the morning and when we got back from the park it would be fixed..... we got back at 4 and had dinner reservations around 5:30..... well it WASNT FIXED!! We had a message from the front desk saying they couldnt fix it and said we could move to a room a couple doors down.... well I had already spent the night before unpacking... we have a ton of stuff! Grocery delivery, clothes for 4 people and when you have a little one you know how much stuff you need to bring. It was going to take me another hour or two to pack and then unpack again! Because of having to call down the front, ask to speak to a manager, then get an Operations Specialist.... who then relays the message to the manager and then comes back with a resolution we ended up being on the phone the first two nights of the trip. We were late again for our dinner and nobody could shower or change because we were all packing up the room... I have to tell you however beautiful this resort is, when you spend the first two nights trying to fix problems it really takes some of the magic away from the trip.
I couldnt understand why the room wasnt checked before they gave it to us. There was a couple of pillowcases on the floor and a towel on the floor in the bathroom... which is no big deal but to make us wait the entire day and to give us a dirty room was kind of disapointing. The thermostat problem was an issue we needed to have resolved.... if this was my home and I called someone to fix a problem the resolution would never be "we just cant fix it" to me this was a lazy way out of dealing with the problem. I also couldnt understand why I had to talk to this middle person (the operation specialist) and not get to talk to a manager. It got to the point that I was in tears on the phone! That night we were moved to a room with a view of the castle. This was breathtaking and amazing to wake up to everyday and fall asleep watching it change colors... but in the end, I would have really prefered to have just had my original room and not have my first two nights and first two dinners ruined because of dealing with our room problems. As you all know, your time is so precious in Disney!!
Sorry for the less than fab review of the Poly.... but I think part of the problem was my expectations were SO high.... I did find it so beautiful and loved the tiki torches and music and the feel to the resort.... but I have to be honest and say that I found POR just as beautiful and with over $1,000 difference in price the Poly just didnt do it for me as I had hoped it would!!
Hope to hear the rest of the trip was amazing!!
Did u see my pics on facebook?
