The email receipt for my recent
shop disney purchase on line had this in LARGE LETTERS after the order details:
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Merchandise Return Policy for Shop Disney Parks
For merchandise purchased through
Shop Disney Parks ONLY.
Except as noted in the Special Products and Exceptions section below, new and unopened items in original packaging and with all tags attached can be returned or exchanged within 30 days of purchase. No returns or exchanges will be accepted after 30 days from the date of purchase or if the merchandise has been used or worn. Items that are damaged or that do not have proof of purchase may be denied a refund or exchange.
Special Products and Exceptions: Jewelry items priced $150 or greater may not be returned or exchanged. Damaged or defective DVD, Blu-ray, audio, video game and software merchandise may only be exchanged for the same item and title.
To return or exchange merchandise purchases that were "shipped to home" call (800) 328-0327 for assistance. Please have your email receipt and order number handy, as they will be required to process your return or exchange. Merchandise that was "shipped to home" cannot be returned or exchanged at
Disneyland Resort, Walt Disney World Resort or
Disney Store locations.
To return or exchange merchandise purchases delivered to a Walt Disney World® Resort theme park package pick-up location or Disney Resort hotel call (800) 328-0327 for assistance or bring the merchandise to a
Walt Disney World® Resort owned and operated merchandise location. The on-site shipping receipt and credit card used for payment will be required to process a return or exchange at a
Walt Disney World® Resort owned and operated merchandise location. Additionally, you may be required to present valid government-issued identification as proof of identity.
Refunds will be provided in the same form of payment that was used for the purchase. We reserve the right to deny or limit the amount of returns and exchanges without an original proof of purchase.
This return policy is subject to change, for any reason, from time to time in our sole discretion without advance notice.
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