The continuing bad news saga of L&M

[GAIL HAYDEN]

nancir,
that explaination does not wash with me. If you confirm a reservation from someone that means you need to have a car for them. I don't care where it comes from or how they get it, you have a car for your customer.
If you have made a reservation with someone outside the Company, ie: travelocity or Priceline and you have received a confirmation, it means your reservation has been accepted by that Company.
If the car is dirty or scratched, I wonder what other maintenance are they taking short cuts on?
I am very happy for the people that have not had a problem with this company, but, I am incensed for the people who have run up against this problem and problems with the discount thing, dirty cars, cars with seats that move, etc. In the case of the person who had the email in her had that stated the 10% deal and it was refused, that could be something for the state's Attorney General to look at. That could be construed as fraud. The downsizing from full to whatever is available is bait and switch. Honoring a ressie for only two hours past the arrival time is very very bad business if they know the plane is delayed. They are in the terminal, they have access to this information, look at the ticket!!!!! If it is not delayed and you know this was a no notice cancellation, then, by all means rent the car. Make an effort to provide excellent customer service to all, not just a few. Take the time, go that extra step or mile. I does pay off in the end.

 

[nancir]

Gail,

Sorry, but I have gone to car rental companies in other areas during peak rental times and have not had a car waiting for me. I have also been walked from hotels that I not only had a confirmed reservation at, but they had one nights deposit.


Not to defend L&M but in respect to all car companies: just as in the air and hotel business, car rental places overbook to cover no-shows. If this were not the case, we would be required to pay in advance to hold a car, or give them a credit card number they could charge for the amount if we don't show. How many people make duplicate car reservations and never cancel the one they dont use? I see here that people reserve a mini-van at Dollar, and an Emerald Aisle rental to see if they can get the cheaper EA rate and just blow off the Dollar reservation.

As far as the other issues, I cannot comment. I have no first hand knowledge.

I posted what *my* experiance was. Your mileage may vary.

Nanc

 

[Dallas_Lady]

I've never heard of L&M. What company is that?

 

[GAIL HAYDEN]

Nanc,
Thanks for sharing. Luckily, I have never experienced anything like what you describe, except being bumped (voluntarily) from Delta. I do realize the overbooking theory and I do see a lot of double booking right here on the DIS.
I would expect that the hotel would find a place for you to stay.
I would expect the airlines to compensate for overbooking if you are the one bumped.
I would expect the car rental agencies to find a way to satisfy you.
Confirmed, in my book, means you are in, there is a place to stay, fly or drive. If it is not the true meaning of the word, then perhaps "maybe there will be a room, seat, or car for you" would be more appropriate.
I do always reconfirm before I leave, just in case.