Tinks, I too will be at the BWI in December. I have been in contact with the IPO since May!! I always stay at the BWI, so I know enoght to contact them. It is best to contact them through e-mail at
WDW.YBBW.COCIERGE@Disney.com. The planners here are wonderful. They have booked the Candlelight Processional package, Mickey's Christmas Party, all of our ADRs and have put me in touch with two chefs for a surprise private dinner for m,y husband. I also had them order a mini wedding cake for Jim and I. We will be celebrating our 35th anniversary.
If you booked a deluxe room, then you will have a BW view. I love these rooms. You could also get a BW view or a garden view. Make sure you request to be on the 4th floor where the lounge is. There are some rooms on the 3rd floor. The cast of the Innkeeper's Club are wonderful. They have become good friends to my family.
Any other questions please ask. I love talking about my favorite resort!