Now I will say, as someone who has stayed at both value and moderate resorts, I find that a good amount of the cast members at the value resorts are, um, lacking in some intelligence. But with that said, it sounded like he gave your sister some good directions. Also, as someone who used to be a manager at McDonald's and had to deal with the public all the time, they assume one little mess up is worth the world. You put pickles on my burger, I want my entire meal free. How about you take your grimy little fingers and peel off your damn pickle. A free nights stay is way too much, I say at best you go for getting your ADR back.