Teresa, Kathy and Stephan

Team Teresa or Team Kevin

  • Team Teresa

    Votes: 19 63.3%
  • Team Kevin

    Votes: 11 36.7%

  • Total voters
    30

Lesverts

DIS Veteran
Joined
Oct 31, 2014
Messages
1,665
Watching the podcast today and the fiery debate between the 3 of you and the others was both entertaining and troubling. It is nice to see passion but none of you came up with a significant justification for being against monetizing everything at Disney. Well here is the justification against expanded monetization of Walt Disney World.

It will cause tremendous harm to the vast majority of guests that do not have the disposable funds to pay for extra hours, extra experiences, or done the road even the basic experiences of the attractions and meet and greets. Disney was, for the longest time, an egalitarian place within the confines of the Parks. Everyone (but a small group of people that paid VIP pricing) had equal access to everything in the Parks. Planning and strategy created differences in how successful people were in touring the parks. If Disney continues down this path, the parks will no longer be that place. It will be a place where you have to grease the palm of Disney to get an experience that 2 years ago just needed some brains, planning and time to execute. Blocking off the entire FP+ area for Wishes, which is a significant stake of real estate, for paying guests will not only eliminate good viewing spots that everyone once had access to, but create a system of inequality that has never before been experienced in the Parks.

This is a fundamental change in how Disney would treats their guests. This would harm the majority for the benefit of the minority. Something that is not the case if someone refused to use Magic Bands, My Disney Experience or FastPass+. Those choices only impact you.

It is sad that a place that bills itself as the Most Magical (or Happiest) Place On Earth will lower themselves to be this desperate for returns and profits. They will sacrifice the experience of the 'Once in a Lifetime' guests (who often bring back their own families) for the desires of the few that are willing to splash out ridiculous sums of money for experiences that they feel more entitled to. The culture of entitlement that Pete always goes on about goes both ways. And now Disney is going to swing that culture so far in the other direction to accommodate guests that feel more entitled to the better experiences because they can pay for them within the Parks.

I am completely fine with Disney offering special, paid experiences like Dessert Parties, After Hours Parties, Club Villain etc. They do not fundamentally impact the quality of experience for other park guests. Closing off sections of the Parks for people that paid more to see fireworks shows, parades, front-of-the-line access, extra FP does change the guest experience for others. It does alter how Disney interacts with their guests at a deeper level. It creates another arena were people without 6 figure salaries are treated as lesser.

Disney should be, and always has been a place were the vast majority of families have the same access, the same chances at experiencing those special moments. Take that away and what is left of Disney but another place to show that people are not equal. Disney is a business, but they have always been in the business of bringing people and families together. All this will serve to do is create classes of guests and classes of experiences.

How would you feel if you were told that you couldn't ride 7 Dwarfs Mine Train because you didn't have the VIP ticket? How would you feel when you looked at your daughter and said you couldn't afford the ticket required to meet Anna and Elsa? Because that is the rabbit hole that these changes are leading to. And that will be a step too far for many.

Within the Parks (and their normal operating hours) all should be equal. All should pay the same price to be able to have the same experiences.

Aside: VIP tours are not significant enough in number to negatively impact other guests because of their limited scale. Whereas closing parks early for 150+ paid events, closing off 'public' areas within the park to charge a fee etc. will because Disney is Disney and like FP for Wishes, they will stuff as many people as possible in those areas.
 
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Do you remember these? Not everyone could afford extra "E" tickets. So it wasn't "always" that people had the same access.
 
I do not think there are teams of thought. This is just the reality of what is happening at the parks. Disney's measure is $$ spend per customer. If a guest does not spend X number of $$ per day then Y. Y really does = why. "Why are we not offering more higher tiered products for that set of our customers that are willing to part with their $$?"
 
Disney was, for the longest time, an egalitarian place within the confines of the Parks. Everyone (but a small group of people that paid VIP pricing) had equal access to everything in the Parks.

Do you remember these? Not everyone could afford extra "E" tickets. So it wasn't "always" that people had the same access.
Exactly.

Like Kevin, I've been going to WDW since the 1970s. I can tell you that Disney has never been as egalitarian as some people think. Ticket books are the most obvious example. You paid for as many top tier rides as you were able to. Didn't have extra money? Then you didn't get to do those rides as much.

Character dining is another example. Do you not think there are families that stare longingly into Crystal Palace seeing everyone having fun with Pooh and friends who can't shell out $120 for lunch?

The Frontierland shooting gallery costs extra. There used to be an arcade on Main Street that cost extra. Heck, not everyone can buy turkey legs or Mickey bars or popcorn.

I'm okay with Disney charging for extra/exclusive experiences AS LONG AS they don't take away from my enjoyment of the parks. If others can dine at CRT and I eat a hot dog at Casey's, that's okay. I don't feel cheated. If some people stand in one spot to watch the parade and I stand somewhere else, that's okay. If some people park in the Jafar section of the MK lot and I park in Captain Hook, that's okay. If some people stay in the park for the Christmas Party and I have to leave the park at 7pm, that's okay.

Now some people have started to speculate that in the future, Disney might start charging for things that are included now, like character greetings. That I would have a problem with. If the only way to see characters is to pay extra, that would be drastically different than the current system. But if they just want to have some type of preferred character meet and greet at an extra cost and the normal "stand in line and wait" system still exists, I'm okay with that.
 

DisneySteve and GAN nailed it.

When we reminisce its usually a sort of cleaned up glorified view of what "the good old days really were" The place was founded on Ticket books where you could pay more to do "better" attractions...and Walt knew about this too!!!!

Disney has a positive family friendly message, but it has never been that everyone should be able to get everything, and its never been a Sandals style "all-inclusive resort" where you pay one price and everything is included.

Maybe at some point the "upselling" will be so much that enough people will determine the value isn't there, but right now, based on the attendance numbers, people are fighting to get in and give the mouse their money.
 
I do think there are teams of thought. This is just the reality of what is happening at the parks. Disney's measure is $$ spend per customer. If a guest does not spend X number of $$ per day then Y. Y really does = why. "Why are we not offering more higher tiered products for that set of our customers that are willing to part with their $$?"
Exactly Mike. :thumbsup2

To go even further, Disney does a huge amount of statistical analysis. They stratify their data by various categories to determine what products appeal to what segment of their customers at what cost. They use this data to provide a broad range of opportunities for people to spend their money at the parks.
  • Want those cheap souvenirs? We've got those right over here.
  • Want those expensive collectibles? Right this way please.
  • Looking for just a hotel room? We offer thousands of this in our Value Resorts.
  • Would you prefer a fancy resort? Take a look at our Deluxe resorts, or maybe even DVC.
  • Feeling like just some fast food? Here you go.
  • Want a mid-range sit-down restaurant? Its right over here.
  • How about some really high-end dining? Have you heard of Victoria and Alberts?
 
Exactly Mike. :thumbsup2

To go even further, Disney does a huge amount of statistical analysis. They stratify their data by various categories to determine what products appeal to what segment of their customers at what cost. They use this data to provide a broad range of opportunities for people to spend their money at the parks.
  • Want those cheap souvenirs? We've got those right over here.
  • Want those expensive collectibles? Right this way please.
  • Looking for just a hotel room? We offer thousands of this in our Value Resorts.
  • Would you prefer a fancy resort? Take a look at our Deluxe resorts, or maybe even DVC.
  • Feeling like just some fast food? Here you go.
  • Want a mid-range sit-down restaurant? Its right over here.
  • How about some really high-end dining? Have you heard of Victoria and Alberts?

This is exactly right Jeff! There have always been opportunities for people to spend and save as they are able, without taking away from anyone's personal experience.

It made me think about even something as simple as staying on property or off property. I still had a great time staying off property and look back fondly on those memories. I don't look back and think that other people who paid more had better experiences because they were able to be on property and I wasn't. It was the best of times and how I fell in love with Disney. Quite honestly, I think that the grass is greener or feeling deprived because other people have and you don't, impacts you as much as you let it. You can choose to enjoy yourself or to get caught up in feeling slighted. If Disney is upfront and honest about it, then I'm happy to make the best choice for myself.
 





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