Service (both telephone and flight): Great
Pricing: Competitive to excellent
Itinerary change policy: $30 via phone, $25 online
Price drop policy: NO cost for same itinerary. I called two different and now have $30 in credits AND dealt with really nice, helpful people both times.
Alert: When you do this, they actually do cancel and rebook your flight so make sure you get your seat/s reassigned to you during the transaction.
Other notes: Leather seats (the parts where you sit; seat backs are matching non-leather); free snacks (see jetblue.com) and non-alcoholic beverages; rows 11 and back have two inches more pitch - space between rows - than front seats; recently changed so that the last few rows board first, then random boarding to cut down on overstressing one area of plane at given time.
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