Having read all of this thread, it is just awful that this behavior is allowed to continue. I am one to speak up, but certainly understand those who feel uncomfortable doing so. However, that does imply a tacit approval of their "I can do anything I feel like" attitude.
I think the only way we can help really change this, is by going to Disney themselves with letters. Real letters with a stamp, not emails. Emails are often ignored, but corporations tend to respond to people who take the time to write in- and follow up a few weeks later with a phone call, referring to the letter. If we got everyone on this thread to do this, DL would at least recognize the problem. They need to understand two things:
1.
This behavior is making some guests not want to return to Disneyland. People spend thousands of dollars on a trip from all over the world, and they have a right to expect that CMs will enforce basic manners/safety. I consider it a safety issue when the screaming is so loud as to bother one's hearing. Disney cares when it hits their bottom line. If they understand that some families will not be returning, then perhaps they will begin to train their CMs to handle this.
2.
CMs need to ask people to stop. Period. Why are they afraid of offending offensive children? I have heard (in the past) a CM come over the loudspeaker on a ride such as Splash and ask that everyone settle down, or they will be removed from the park. If DL actually started doing that, or at least holding the badly behaved teens (after such a warning) until their chaperones came to escort them to their buses, things would change. They could also tell them to stop when they cut in line, or ask them to return to the end of the line. Even a simple, "cutting in line may result in removal from the Park" announcement after seeing a group cutting would help. When I was in college, I worked for the YMCA. Each summer we had one field trip to Disneyland, and I know back then we counselors were advised that if our campers were badly behaved, we would have to take them out of the park.
Anyone know an address where we can write to Disneyland? I'm serious about this.