Long story. This was about 12 years ago. The PT assured us that everyone working with DD would be properly trained. She did not train anyone! They put DD in a ring sit position without prior stretching. They had orders from DD's Ortho saying stretching was needed. DD is also nonverbal so we had to go by their reports. We were told that DD started to lean to one side. When she did, her knee lifts off the floor because she was tight from not stretching. Instead of righting DD from the torso like most would do, the person working with her kept pushing on DD's knee. This caused a spiral break in the femur that required surgery to insert two rods. The Ortho said the bones were so splintered it was like they were wringing out a rag
Insurance wouldn't pay the medical bills because they said someone was negligent and caused the injury. School district wouldnt pay becaue they are immune to liability. In the end our insurance agreed to pay as long as we sued. We were able to prove that they knew an injury could happen if they didn't follow doctor orders. Ever since, dd has been in a private school at the expense of the district.
One thing that I found helpful is to put everything in writing(email). When they refuse a service I say something like "we understated that xyz is expensive and finances for the district are tight ..." And then they will usually give us what we are asking for. They know that they can't deny a service based on money. If they don't agree, get it in writing. If you choose to ask for a private eval at the school district's expense, make sure to put that in writing. You can also ask them for an assistive technology evaluation since your DD is nonverbal and has processing delays.
Again, situations like these are part of the reasons my DDs became SpEd teachers m