lost*in*cyberspace
DIS Legend
- Joined
- Dec 30, 2005
- Messages
- 10,595
I think that it depends on how you interpert the customer of size rule/reg.
Customers who encroach upon any part of the neighboring seat(s) should proactively book the needed number of seats prior to travel. The armrest is considered to be the definitive boundary between seats and measures 17 inches in width. The purchase of additional seats serves as a notification to Southwest of a special seating need. Most importantly, it ensures that all Customers onboard have access to safe and comfortable seating. You may contact us for a refund of the cost of additional seating after travel, provided the flight does not oversell (which means having more confirmed Customers than seats on the aircraft).
It could be argued that someone who is very tall, as in the case of the OP's spouse, that special seating is a valid need. I am going with Not Ursula on this one.
What? I have no personal stake in WN's customer of size policy, although I think it's clear by the language (no encroaching on neighboring seats, i.e., seats on either SIDE), that it refers to wide, not tall customers. It would be interesting to know if anyone tall has challenged WN's policy.
If you are tall, buying an extra seat to the side isn't going to help you very much. Sitting sideways isn't safe and armrests (FAA regulations) are supposed to be down for take-off and landing), so for part of the flight, you won't be sitting sideways anyway. You need to do your best to get an exit row seat or fly a different airline.