"Concierge" at the Swan is called Club Level, and it is not the same level of service that other Disney deluxe resorts have for concierge. It is worth 1,000 Starwood points per night, but not 100,000 AA miles. The lounge is open from 7-10 and then 5-8 (serving from 5-7). That is the extent of the CL services. Very nice, mind you and we enjoyed it very much. But I dont' think it is what you are expecting.