SWA help

blessedby3

Actually Blessedby4 now, but cant change my userna
Joined
Mar 7, 2003
Messages
8,146
I just booked our tickets for our October 30th trip and it has been years since we have flown SWA. I think the last time we flew was 2006! We got a great deal on 6 tickets ($645 round trip) because I got the Visa card with the bonus points :). Anyway we are flying out of Raleigh and we will have a 4 month old and an 8 yr old. We didn't pay for the preferred boarding but with the baby will we get to board earlier? Can't remember how that works. Anything else you can tell me about checking in and boarding or advice in General is appreciated! Thanks
 
Southwest has moved their family boarding. It is now between A and B. You should check in at the 24 hour mark. If you get an A, you will just board in your spot. If you get a B or C, you can board during family boarding. Just have a plan before you get on - know who is sitting with who - so when you get on you can just get settled into your seats.
 
Thanks for the help. Do you happen to know what the seat configuration is on the plane…or how I can find out. Just wanting to see how many seats per row and such so I can plan ahead.
 
Thanks for the help. Do you happen to know what the seat configuration is on the plane…or how I can find out. Just wanting to see how many seats per row and such so I can plan ahead.

3 seats on each side of the aisle for all Southwest planes.
 

Thanks! That works out perfectly for us assuming we can get seated together. We have 6 plus the lap baby :)
 
Actually family boarding is officially for one adult and one child, four or younger, not the entire family. It depends on the gate agent as to whether or not the whole family will be allowed to board then, especially a family of 6.

All of this information, including plane configuration, is on Southwest's web site.
 
Actually family boarding is officially for one adult and one child, four or younger, not the entire family. It depends on the gate agent as to whether or not the whole family will be allowed to board then, especially a family of 6.

All of this information, including plane configuration, is on Southwest's web site.

Exactly. It is not the entire family. On recent Southwest flights to Orlando I have been on the agents have made announcements making that clear.
 
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Ok, thanks. I didnt figure we would all board together as family but wasn't sure the age for pre boarding with kids. My daughter and infant granddaughter can board before us if we dont get A passes (which I figure we won't since we didnt buy the early boarding thing) and we can hopefully board with the B group and get seats together :) Thanks for clarifying things for me.
 
There is no guarantee, of course, but if you go to the website and do online check-in at exactly 24 hours before your flight departs, there is a good chance that you'll get A group boarding, or early B group. I usually open a separate window for each confirmation number about 15 minutes before the 24 hour mark, and then wait and watch my computer's clock until exactly 24 hrs. prior, then hit the check-in toggle. You usually have to hit two "check-in" toggles per person, and I think it goes better to do one person fully, then the next, then the next. Don't waste time printing out boarding passes right now... get everyone checked in and THEN print the boarding passes. Anyone who didn't get an A assignment can then do family boarding (but I'd arrange things so that I checked-in one adult and one kid too old for family boarding, then the next adult and kid too old, etc.- try to maximize the # of people getting A boarding. I'd definitely leave any adult and child combo where the child is under age 4 to check in last... so your DD and DGD, for example, because they can do family boarding between groups A and B). I hope this makes sense; I know what I mean to say but am not sure my explanation makes sense...
 
Actually family boarding is officially for one adult and one child, four or younger, not the entire family. It depends on the gate agent as to whether or not the whole family will be allowed to board then, especially a family of 6.

All of this information, including plane configuration, is on Southwest's web site.

Interesting. You've got me thinking now.

We'll have 2 adults (myself & DW), 2 kids over 4 (DD6 & DD5), and 2 kids under 4 (DS3 & lap baby). We're planning on lining up for Family Boarding, and we seem to fit the official policy since we have 2 kids under 4, but what about the older kids? I seriously doubt the gate agent would turn away my DD6 & DD5 during Family Boarding (assuming they had a B or C pass), but I guess anything is possible.
 
This is good news for families if it comes to fruition:

http://consumerist.com/2015/06/02/d...rocesses-to-keep-flights-on-time-this-summer/

From the article:
"On the other side of the spectrum, Southwest – which doesn’t offer assigned seats – is aiming to cut back on the time passengers spend moving back and forth between seats to accommodate traveling families on crowded flights.

Southwest’s current process allow families to board together after the “A” group as long as the children in their party are four years old or younger. Additionally, families can pay extra to board earlier.

However, neither of those systems are foolproof, and flight attendants often have to ask other passengers to move in order to accommodate older children or families that don’t get to the gate on time, the AP reports.

While many travelers are happy to oblige the requests to move seats, the airline is aiming to alleviate that hassle through a recent test that expanded those covered in family boarding to include children up to 6, 8 or 11 years of age.

“We’ve always tried to finesse it,” Teresa Laraba, a senior vice president overseeing customer service at Southwest, says of the tests that were designed to see “if there is a tweak that would improve the overall experience for everyone.”

The airline is currently surveying passengers and expects to make a decision on whether or not a new system is needed later this month."


 
Here's the issue with this 'new' type of boarding policy. They already allow families to board together...even if the kids are older, as long as there is a child 4 or under. SW seldom tells a family they have to have one adult board with the young child, while everyone else must board in their appointed boarding slot. So, now, rather than have families with a child that is 4 or under, as well as other kids be allowed to board between the A and B groups, we're going to have families with kids up to possibly 11, with no one under 4, boarding in that group! And that is really going to annoy those that have paid for EBCI for their entire family!!! I would be heartily miffed if my group had paid for EBCI and been give slots B27 and up, only to find that there were so many large families boarding in the family boarding group that my family now had to split up and sit in different rows...all because my youngest doesn't qualify for family boarding.
It almost defeats the purpose of not assigning seats! Those that qualify for family boarding will be assured they get seats together...while others won't. Perhaps those in this boarding group can pay extra for this privilege. After all....no one is making them fly SW....but, most choose SW because of it's fares and it's free checked bag policy.
This isn't about getting people to the sunny beaches more quickly...it's about turning that plane around. The more time they spend on the ground, the more money they lose!
Or here's a thought....perhaps SW should allowing people to choose seats prior to travel...maybe a week in advance, for a price. Then, once they've boarded, those who haven't paid, can board. Perhaps it's time to start charging for carry on bags that need to go in the overhead bins...that will make for a faster turnaround!!!

But personally? I'm heartily tired of those who feel their families need more time to board, then stand around in the aisle, trying to get settled...trying to stow bags, deciding who is sitting with who. All while the rest of us stand there, not so patiently waiting to get to our seats. And yes, it's even worse when people have assigned seating and can't seem to figure out where their seats are...how hard is it to find an airline seat?? It's just not rocket science people!! I've seen gates, for various airlines, where the gate attendant announces that those who will need extra time on the jetway, or to get settled, can now board. And when you watch those who are boarding, it's amazing. Families with teenagers, couples. Yes, I know that sometimes you can't discern who has a particular issue. But in all reality, those with true medical issues, have already been boarded. And when you finally get on the plane? Those that just had to jump up and board first are now still standing there, chatting, and deciding who is going to need what for the flight. Can they not do that at the gate?

Rant over. Sorry.:confused3:tiptoe:
 
LOL goofy4tink I didn't mean to trigger a rant! :rotfl:

When we've flown SWA in the past, we did Family Boarding and headed straight to the back of the plane a) so we can be out of most people's way and b) because that's where we can easily find seats together. We're even fine splitting up into two groups, as long as all our kids are with at least one of us and not sitting alone with a stranger. Obviously there will always be folks that try to save seats or take forever to get in their seats, and I agree that SWA needs to consider those that paid good money for EBCI if they proceed with raising that age limit (and really, if they don't, people will stop paying for EBCI which hurts their bottom line).
 
Interesting. You've got me thinking now.

We'll have 2 adults (myself & DW), 2 kids over 4 (DD6 & DD5), and 2 kids under 4 (DS3 & lap baby). We're planning on lining up for Family Boarding, and we seem to fit the official policy since we have 2 kids under 4, but what about the older kids? I seriously doubt the gate agent would turn away my DD6 & DD5 during Family Boarding (assuming they had a B or C pass), but I guess anything is possible.

In your case you will want to go up in two groups in case you get a really strict person. So you take one under four and one older. Hand over the passes for the three of you and your right they arent going to leave a 6 year old at the gate alone so your all going to board. Same with your wife.

MOST of the time even two parents with a baby or small child would be allowed to board together. Only when there are a TON of under 4 year olds or you get someone that is big on rules does that become an issue.

However the reason it is stated this way is now lets imagine instead the party was you and your wife, a three year old, and your parents. All 5 of you probably wouldn't need to board to get the three year old settled. They may tell all the extra adults to board later.

If they up family boarding to 11 on some orlando flights the family at the end of family boarding may even have trouble finding spots together.
 
Here's the issue with this 'new' type of boarding policy. They already allow families to board together...even if the kids are older, as long as there is a child 4 or under. SW seldom tells a family they have to have one adult board with the young child, while everyone else must board in their appointed boarding slot. So, now, rather than have families with a child that is 4 or under, as well as other kids be allowed to board between the A and B groups, we're going to have families with kids up to possibly 11, with no one under 4, boarding in that group! And that is really going to annoy those that have paid for EBCI for their entire family!!! I would be heartily miffed if my group had paid for EBCI and been give slots B27 and up, only to find that there were so many large families boarding in the family boarding group that my family now had to split up and sit in different rows...all because my youngest doesn't qualify for family boarding.
It almost defeats the purpose of not assigning seats! Those that qualify for family boarding will be assured they get seats together...while others won't. Perhaps those in this boarding group can pay extra for this privilege. After all....no one is making them fly SW....but, most choose SW because of it's fares and it's free checked bag policy.
This isn't about getting people to the sunny beaches more quickly...it's about turning that plane around. The more time they spend on the ground, the more money they lose!
Or here's a thought....perhaps SW should allowing people to choose seats prior to travel...maybe a week in advance, for a price. Then, once they've boarded, those who haven't paid, can board. Perhaps it's time to start charging for carry on bags that need to go in the overhead bins...that will make for a faster turnaround!!!

But personally? I'm heartily tired of those who feel their families need more time to board, then stand around in the aisle, trying to get settled...trying to stow bags, deciding who is sitting with who. All while the rest of us stand there, not so patiently waiting to get to our seats. And yes, it's even worse when people have assigned seating and can't seem to figure out where their seats are...how hard is it to find an airline seat?? It's just not rocket science people!! I've seen gates, for various airlines, where the gate attendant announces that those who will need extra time on the jetway, or to get settled, can now board. And when you watch those who are boarding, it's amazing. Families with teenagers, couples. Yes, I know that sometimes you can't discern who has a particular issue. But in all reality, those with true medical issues, have already been boarded. And when you finally get on the plane? Those that just had to jump up and board first are now still standing there, chatting, and deciding who is going to need what for the flight. Can they not do that at the gate?

Rant over. Sorry.:confused3:tiptoe:
Totally tongue in cheek since I agree but...

Well if they are still in the asiles and having this much trouble obviously they really did need extra time to board!
 
LOL goofy4tink I didn't mean to trigger a rant! :rotfl:

When we've flown SWA in the past, we did Family Boarding and headed straight to the back of the plane a) so we can be out of most people's way and b) because that's where we can easily find seats together. We're even fine splitting up into two groups, as long as all our kids are with at least one of us and not sitting alone with a stranger. Obviously there will always be folks that try to save seats or take forever to get in their seats, and I agree that SWA needs to consider those that paid good money for EBCI if they proceed with raising that age limit (and really, if they don't, people will stop paying for EBCI which hurts their bottom line).

Oh, no worries!!! It's just a pet peeve of mine. I just don't understand what's so hard about finding your seat and sitting in it!!! I'm flying SW in two weeks.....here's hoping that those boarding in the family boarding group are as considerate as you and your family!!! I've always said that those with youngsters, especially in the family boarding group, should head to the back of the plane. That way, they don't hold others up when boarding, and they don't hold others up when deplaning. Man, that's one thing I hate....standing there, bag in hand, midplane, waiting while a family decides that it's time to start packing stuff up and getting ready to get off the plane, at the gate!!!!
 
Totally tongue in cheek since I agree but...

Well if they are still in the asiles and having this much trouble obviously they really did need extra time to board!
Sure, but I could also stand around chatting with my group as well!! I have a lot of patience, I truly do. But, when a family is allowed to board in that family boarding group, and a group of 7 of them in one family gets on the plane, and they're still standing around, bickering about who is sitting with who, when I get on awhile later, I tend to get a bit annoyed!! Seems to be a lot of entitled folks out there. I actually witnessed the following incident a few years ago. It was a flight out of TF Green, in RI. Heading to WDW, of course. I had a slot in the A group....lucky me. I took a seat just in front of the wing. I watched as the family boarding started. Then, I watched as the B group boarded. Well.....there was one family that had been in the family boarding group. They still weren't settled when the B group started getting on board. When one of the B group passengers asked if a particular seat was taken, a man in that family group said 'We don't know yet....we haven't all decided.' So, the boarding passenger said excuse me, can I please move by then? 'Can't you wait for us to get seated before you shove past us? Geez, some people are beyond rude and in a rush!!!!' came from that dad!!! Seriously? They had had enough time to seat an army...forget the 7 of them!!! They continued muttering about seating for another 15 mins or so!!!
 
Oh, no worries!!! It's just a pet peeve of mine. I just don't understand what's so hard about finding your seat and sitting in it!!! I'm flying SW in two weeks.....here's hoping that those boarding in the family boarding group are as considerate as you and your family!!! I've always said that those with youngsters, especially in the family boarding group, should head to the back of the plane. That way, they don't hold others up when boarding, and they don't hold others up when deplaning. Man, that's one thing I hate....standing there, bag in hand, midplane, waiting while a family decides that it's time to start packing stuff up and getting ready to get off the plane, at the gate!!!!

I've been in your shoes in that situation, so when I'm the one traveling with kids, I try to let people get off before us. It's just (un)common courtesy I suppose. We'll make the world a better place, one SW flight to MCO at a time! Hope you have a great trip!
 
In your case you will want to go up in two groups in case you get a really strict person. So you take one under four and one older. Hand over the passes for the three of you and your right they arent going to leave a 6 year old at the gate alone so your all going to board. Same with your wife.

MOST of the time even two parents with a baby or small child would be allowed to board together. Only when there are a TON of under 4 year olds or you get someone that is big on rules does that become an issue.

However the reason it is stated this way is now lets imagine instead the party was you and your wife, a three year old, and your parents. All 5 of you probably wouldn't need to board to get the three year old settled. They may tell all the extra adults to board later.

If they up family boarding to 11 on some orlando flights the family at the end of family boarding may even have trouble finding spots together.

Thanks for the advice. I think we will break into two groups as you suggested just in case. Either that or maybe try EBCI for one group to avoid the strict gate attendant problem.

On the age limit increase, it is apparently just a test. SW may find that it's more trouble than it's worth. I read some interesting ideas on another forum for how they could mitigate the problem, like calling family boarding after all EBCI's are on board, requiring families to sit near the back of the plane, etc. One poster made a good point that if they can figure out a system that works at MCO, where there are a ton of families, then that system should work fine for the rest of their flights.
 
Oh, no worries!!! It's just a pet peeve of mine. I just don't understand what's so hard about finding your seat and sitting in it!!! I'm flying SW in two weeks.....here's hoping that those boarding in the family boarding group are as considerate as you and your family!!! I've always said that those with youngsters, especially in the family boarding group, should head to the back of the plane. That way, they don't hold others up when boarding, and they don't hold others up when deplaning. Man, that's one thing I hate....standing there, bag in hand, midplane, waiting while a family decides that it's time to start packing stuff up and getting ready to get off the plane, at the gate!!!!


My last Southwest flight I had an elderly gentleman ahead of me who seemed very confused. He stood in the aisle, looking in overhead bin after overhead bin. At one point he just dropped his carry on in the aisle and walked to the back of the plane. A woman (his wife, I think) came back and retrieved the bag. The whole time the rest of us were standing at a dead stop. We couldn't go anywhere for this man, his bin checking, and then his bag in the aisle.:bored:
 




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