kaytieeldr
DIS Legend
- Joined
- Jun 11, 2005
- Messages
- 51,313
This https://www.southwest.com/html/travel-experience/boarding-your-flight/ is, as far as I can tell, the current and existng boarding policy for Southwest. Those of you who've experienced family boarding first really need to contact Southwest to find out what's going on - but it doesn't appear there's been any policy change.
Now, there are some exceptions:
https://www.southwest.com/html/generated/help/faqs/boarding_the_plane_faq.html "Prior to general boarding, preboarding is available for Customers who have specific seating needs to accommodate a disability, and/or need assistance in boarding the aircraft, and/or need to stow an assistive device. If you have a disability and require preboarding, you should request a Preboarding Document from the Customer Service Agent at your departure gate."
https://www.southwest.com/html/customer-service/family/unaccompanied-minors-pol.html "The UM will preboard the aircraft and be introduced to a Flight Attendant before general boarding begins."
https://www.southwest.com/html/customer-service/extra-seat/?clk=GFOOTER-CUSTOMER-*** "Customers of size who have an Extra Seat Boarding document may choose to preboard in order to select seats that best meets their needs or they may choose to board in their boarding group and position."
Unaccompanied minors board ahead because the Flight Attendants need to seat these passengers where it works best for the FAs.
Customers of size may but don't have to board early - but it makes sense because these are the passengers who absolutely, positively need two adjacent seats.
And you can see Southwest's explanation for why disabled passengers may need to board early in the section I quoted. But family boarding should be between A and B, and for immediate family only.
Now, there are some exceptions:
https://www.southwest.com/html/generated/help/faqs/boarding_the_plane_faq.html "Prior to general boarding, preboarding is available for Customers who have specific seating needs to accommodate a disability, and/or need assistance in boarding the aircraft, and/or need to stow an assistive device. If you have a disability and require preboarding, you should request a Preboarding Document from the Customer Service Agent at your departure gate."
https://www.southwest.com/html/customer-service/family/unaccompanied-minors-pol.html "The UM will preboard the aircraft and be introduced to a Flight Attendant before general boarding begins."
https://www.southwest.com/html/customer-service/extra-seat/?clk=GFOOTER-CUSTOMER-*** "Customers of size who have an Extra Seat Boarding document may choose to preboard in order to select seats that best meets their needs or they may choose to board in their boarding group and position."
Unaccompanied minors board ahead because the Flight Attendants need to seat these passengers where it works best for the FAs.
Customers of size may but don't have to board early - but it makes sense because these are the passengers who absolutely, positively need two adjacent seats.
And you can see Southwest's explanation for why disabled passengers may need to board early in the section I quoted. But family boarding should be between A and B, and for immediate family only.