Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

[ZCarroll]

Has anyone that had a paid in full AP that expired gotten a partial refund for the closed period yet? I'm still wondering how that works (if it's a simple prorate or they are going to use some other funky calculation based on days of use or blackout periods or who knows what...) and if they refund any of the Maxpass portion at all before deciding to go for the refund versus extension option myself.

 

[DLgal]

Has anyone that had a paid in full AP that expired gotten a partial refund for the closed period yet? I'm still wondering how that works (if it's a simple prorate or they are going to use some other funky calculation based on days of use or blackout periods or who knows what...) and if they refund any of the Maxpass portion at all before deciding to go for the refund versus extension option myself.

This option must be requested and the refund won't happen until the parks open back up again. The default option for PIF APs is extension of the expiration date.

My pass is PIF with an expiration in late August. I would rather have the pass extension than money back, because I am worried they will hike the prices of APs when they open again.

 

[sweethannah]

Schools and daycares need to be open so salons etc can be. Many workers have school aged children and unless schools and daycares are open it's hard to expect workers to go back to their jobs.

 

[mentos]

And without moving this too much into speculation territory, it's highly unlikely that every room would be close to 6 ppl/room. More like 3-4. So that estimated percentage would be even lower than 12.

I'm just stating numerical facts about the park

 

[smartlabelprint]

I agree. I don't understand that either. I need a haircut so badly! DH actually resorted to shaving off all his hair with some clippers. I'm not quite ready to go that route yet.

I had my dh trim my bangs. It’s questionable.

 

[mentos]

I calculated it all out about a week ago and posted it here, but the post was removed as not on topic.

Non-speculative hotel capacity and park capacity is not on topic? I've definitely discussed the latter before.

 

[ZCarroll]

This option must be requested and the refund won't happen until the parks open back up again. The default option for PIF APs is extension of the expiration date.

I know that is the case now for APs that are still valid (like mine that expire in September), however I was wondering about ones that have already expired so the portion of total closed days is already known for those.

 

[DLgal]

I know that is the case now for APs that are still valid (like mine that expire in September), however I was wondering about ones that have already expired so the portion of total closed days is already known for those.

Those will have their expiration dates extended but they can't do that until they know how long the closure lasted. If your pass was set to expire in either March or April, you are not eligible for a refund, only a pass extension.

 

[DLgal]

Schools and daycares need to be open so salons etc can be. Many workers have school aged children and unless schools and daycares are open it's hard to expect workers to go back to their jobs.

You can say this about any job, though.

 

[gottalovepluto]

Premier Pass Holders ---- Not sure if anyone has called and asked this question...

I have a Premier Pass (the AP for both DL and WDW). If the parks open on different schedules (which seems highly likely), do we know when the calendar will restart? My pass should have expired 3/28, so I should have about 2 weeks left on it. So will the clock for the extra days start from the date WDW opens or DL? As a DL local, I would prefer DL as I would actually have a chance to use those days whereas for WDW, my only possible plans there are for September and I am thinking of cancelling anyway.

It is ok if no one has asked. I can probably try to find time to call soon.

I wouldn’t bother calling. If your question starts with “what if” the answer is “we don’t know at this time”

 

[gottalovepluto]

Is it selfish of me to hope that, for at least a limited period of time, the parks be only open to DLR hotel guests?

I have these pangs of nostalgia for when the parks would be downright empty on a Tuesday (heck even a Friday) in late September back in the early/mid-00s and close up by 8pm. It would be a neat (albeit sad) throwback to experience that again.

It’s ok to hope for anything but the reality is the hotels won’t bring in enough guests even spaced out to make that math work.

 

[gottalovepluto]

I agree. I don't understand that either. I need a haircut so badly! DH actually resorted to shaving off all his hair with some clippers. I'm not quite ready to go that route yet.

Me too

 

[ZCarroll]

Those will have their expiration dates extended but they can't do that until they know how long the closure lasted. If your pass was set to expire in either March or April, you are not eligible for a refund, only a pass extension.

Oh, I didn't realize that! The AP emails I got didn't mention that, at leat not explicitly, but I suppose the fact that the first one I got about partial refunds was on April 6th and addressed "Active Disneyland Resort Annual Passholders" perhaps that might imply it's not relevant to those that already expired before that date? Is this what people that have called in to get the refund have been told? Thank you so much for the information!

 

[gottalovepluto]

Those will have their expiration dates extended but they can't do that until they know how long the closure lasted. If your pass was set to expire in either March or April, you are not eligible for a refund, only a pass extension.

This may be what someone has been told but that is not the official written policy so if people in that spot want refunds wait until Disney gets their ducks lined up better and call again.

(hilariously enough someone on the WDW thread was told for their expired WDW pass they weren’t allowed to have an extension unless they paid to renew for another year and maybe they’d get a refund for the closed days (but they had to push a lot and they got passed around so much they still don’t know if they’ll see a refund)- I say this not to add confusion just to point out Disney is a disaster behind the AP scenes and people who are told something that conflicts with written policy should wait and try again later.)

 

[EmJ]

It’s ok to hope for anything but the reality is the hotels won’t bring in enough guests even spaced out to make that math work.

I wonder what the numbers look like if it's hotel guests plus APs. But I know the information on daily attendance of APs is not publicly available.

 

[mentos]

It’s ok to hope for anything but the reality is the hotels won’t bring in enough guests even spaced out to make that math work.

well that was my illustration, that even filling the hotels to official maximum capacity still results in <15% utilization of the official/unofficial park capacity.

 

[amelia18]

What time would DLR phone CMs start answering? I just waited for an hour and a half but couldn't stand to listen to the hold music loop through the same five things over and over and over again anymore, I had reached my limit for today. I'm on the east coast so just wondering what time to try again tomorrow, earlier in the day.

 

[StarlitNight05]

What time would DLR phone CMs start answering? I just waited for an hour and a half but couldn't stand to listen to the hold music loop through the same five things over and over and over again anymore, I had reached my limit for today. I'm on the east coast so just wondering what time to try again tomorrow, earlier in the day.

I believe it's 7am PST

 

[gottalovepluto]

What time would DLR phone CMs start answering? I just waited for an hour and a half but couldn't stand to listen to the hold music loop through the same five things over and over and over again anymore, I had reached my limit for today. I'm on the east coast so just wondering what time to try again tomorrow, earlier in the day.

Any reason you have to call now? Why not wait until they bring phone CMs back? Even people wanting refunds aren’t going to get them until Disney re-opens...

 

[amelia18]

Any reason you have to call now? Why not wait until they bring phone CMs back? Even people wanting refunds aren’t going to get them until Disney re-opens...

Following their instructions. When I called a few weeks ago about a refund for the Villains party, I was told no and to call back closer to the end of the month.