Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

[gottalovepluto]

Don’t make @theluckyrabbit yell at us again people!

 

[Kender]

Update:
Was on hold for 42 minutes. Actual talk time with CM to handle both my mom's and my pass: 17 minutes. Total call time was 59 minutes. Not too bad honestly. Better than I expected.

CM was amazing and very nice. I did have to have my mom personally verify her information, but he let me give her pass number (clearly picked up I was the one with the information readily available). Some of that time was waiting for my mom to confirm what her payment was because I didn't think about it being needed. I knew it should be the same as mine, but I wasn't positive.

Information needed in addition to personal information basics:
Pass number
Date of last payment
Amount of payment

My mom and I are both all set with option 2. Our end of March payment is not being refunded and we will receive an extension based on time closed. We have 8 payments left that will resume after parks reopen.

Glad I proactively contacted them a couple days ago to request option #2. I only had to wait a few minutes. Suspect the lines will be much more crowded today.

It might get worse when the update goes out via email that you have to call. It also seems to matter time of day. Calling midday was a bad idea lol.

Or it might be the same? Or better? I know a lot of people panic called after the email came out. The CM I spoke with said call volume was relatively normal (on the lower side) on April 2, but once the email went out calls increased exponentially to 2-3 hour waits at times. He was in good spirits, though, and said he's doing well despite the mixed bag of guests calling in. He was supposed to be a guest relations CM in the parks before everything closed and will hopefully be one when things reopen. I think he'll make a great one.

I'll be interested to hear if wait times get worse. Best time to call does seem to be right when they open based on other reports, though.

 

[amyg1975]

Just to clarify... We are on the monthly payment and I would like to keep paying which would then extend my AP past the February expiration date. For this I call, correct?

 

[midnight star]

Update:
Was on hold for 42 minutes. Actual talk time with CM to handle both my mom's and my pass: 17 minutes. Total call time was 59 minutes. Not too bad honestly. Better than I expected.

CM was amazing and very nice. I did have to have my mom personally verify her information, but he let me give her pass number (clearly picked up I was the one with the information readily available). Some of that time was waiting for my mom to confirm what her payment was because I didn't think about it being needed. I knew it should be the same as mine, but I wasn't positive.

Information needed in addition to personal information basics:
Pass number
Date of last payment
Amount of payment

My mom and I are both all set with option 2. Our end of March payment is not being refunded and we will receive an extension based on time closed. We have 8 payments left that will resume after parks reopen.



It might get worse when the update goes out via email that you have to call. It also seems to matter time of day. Calling midday was a bad idea lol.

Or it might be the same? Or better? I know a lot of people panic called after the email came out. The CM I spoke with said call volume was relatively normal (on the lower side) on April 2, but once the email went out calls increased exponentially to 2-3 hour waits at times. He was in good spirits, though, and said he's doing well despite the mixed bag of guests calling in. He was supposed to be a guest relations CM in the parks before everything closed and will hopefully be one when things reopen. I think he'll make a great one.

I'll be interested to hear if wait times get worse. Best time to call does seem to be right when they open based on other reports, though.

When I called, it was in the evening. Around 6? I think. And waited a few minutes. So maybe evening times are shorter. Though this could change with the new update on the website.

 

[mentos]

I'll be interested to hear if wait times get worse. Best time to call does seem to be right when they open based on other reports, though.

Thanks for the detailed update. Now i'm just annoyed, I was doing my part to help Disney avoiding their call centers... this basically just taught me to ignore everything they say and call anyway.

I'll call at open tomorrow.

 

[dina444444]

Just to clarify... We are on the monthly payment and I would like to keep paying which would then extend my AP past the February expiration date. For this I call, correct?

Correct

 

[Kender]

Thanks for the detailed update. Now i'm just annoyed, I was doing my part to help Disney avoiding their call centers... this basically just taught me to ignore everything they say and call anyway.

I'll call at open tomorrow.

Right?! I was so sad. But I also didn't want to chance wait times getting worse again. Or risk a deadline being added at some point later to make this decision. There's none currently except for the obvious "before the parks reopen".

I did start the call off with "hi, I'm sorry, I know the call center is slammed and I'm adding to it and making it worse. I really appreciate you". The CM laughed.

 

[midnight star]

Thanks for the detailed update. Now i'm just annoyed, I was doing my part to help Disney avoiding their call centers... this basically just taught me to ignore everything they say and call anyway.

I'll call at open tomorrow.

Lol yeah. I've learned with Disney that sometimes you have to ignore what they say..but in a respectful way haha. Although the call volume at the beginning was large, once the CM's have knowledge on what to do, things go faster. That's why I waited about a week or so until I called. Everything was taken care of within 5-7 minutes or so.

 

[Aurora0427]

I don’t know what to do. Our passes expire June 27, so if they are planning on opening June 1, we’d get an extension to roughly mid September? We were planning on just extending, but that was based on Disneyland opening later than June 1. Quite frankly even if they are open this summer, I don’t know if I feel comfortable going. So maybe we should get the refund. We have a trip planned for Labor Day weekend.

Is there a deadline to ask for the refund? Apologies if that’s been answered.

 

[azdisneylover]

Omg, can you imagine the lines to go in ?

I wonder if it could be a perk to be tested before you left your hotel if you stayed onsite, so you could go to a special line to enter Disneyland/California Adventure.

 

[TsWade2]

I hope Disneyland is not closed forever.

 

[Where's Wall-E]

I hope Disneyland is not closed forever.

It won't be.

 

[EmJ]

Attention Southwest passengers! I just received an email from Southwest that they are expanding their expiration date extensions (that was a lot of "ex" words, lol).

Previously, if you had travel funds expiring between March 1 - June 1, 2020 OR cancelled a flight due to depart March 1 - June 1, 2020, Southwest was extending the expiration dates on those travel funds to June 21, 2021.

Now, if you have travel funds expiring between March 1 - September 7, 2020 OR cancel a flight due to depart March 1 - September 7, 2020, Southwest is extending the expiration dates on those travel funds to September 7, 2022.

There is also an option to convert travel funds to Rapid Rewards Points, but I don't really use that program so I'm not sure whether it is a good deal. But I think allowing passengers to use their travel funds for up to an additional two-and-a-half-years is kind of above and beyond, and I'm feeling the warm fuzzies for Southwest right now.

 

[gottalovepluto]

...(that was a lot of "ex" words, lol)...

Are you trying to tell us something?

 

[EmJ]

Are you trying to tell us something?

I don't think so...? LOL, if I did something funny, it definitely was not intended

 

[Kender]

There is also an option to convert travel funds to Rapid Rewards Points, but I don't really use that program so I'm not sure whether it is a good deal. But I think allowing passengers to use their travel funds for up to an additional two-and-a-half-years is kind of above and beyond, and I'm feeling the warm fuzzies for Southwest right now.

It's not awful, but I miss the old version of the program sometimes. Don't hate the new version, though. It has its pros and cons. The benefit to conversion is that Rapid Rewards points do not expire. They used to expire after 24 months of no activity, but they ditched this October 2019.

I would still stick with travel vouchers if it were me just because I know I'd use it within that very generous time. Points come with their own challenges that I would research before making that decision if one does not normally accrue SWA points for use.

I LUV (lol) them for sure, though. This should help many make some tough decisions especially when it comes to Disney vacation travel.

 

[socaldisneylover]

I don’t know what to do. Our passes expire June 27, so if they are planning on opening June 1, we’d get an extension to roughly mid September? We were planning on just extending, but that was based on Disneyland opening later than June 1. Quite frankly even if they are open this summer, I don’t know if I feel comfortable going. So maybe we should get the refund. We have a trip planned for Labor Day weekend.

Is there a deadline to ask for the refund? Apologies if that’s been answered.

I would say it's very unlikely they'll be open by June 1. I don't believe any deadline has been set for a refund, but I'm not certain.

 

[CaliforniaGirl09]

It might get worse when the update goes out via email that you have to call. It also seems to matter time of day. Calling midday was a bad idea lol.

Or it might be the same? Or better? I know a lot of people panic called after the email came out. The CM I spoke with said call volume was relatively normal (on the lower side) on April 2, but once the email went out calls increased exponentially to 2-3 hour waits at times. He was in good spirits, though, and said he's doing well despite the mixed bag of guests calling in. He was supposed to be a guest relations CM in the parks before everything closed and will hopefully be one when things reopen. I think he'll make a great one.

I suspect you are right--it will get worse when the email goes out. I had a great CM, too. I thanked her profusely for working and dealing with all this.

I don’t know what to do. Our passes expire June 27, so if they are planning on opening June 1, we’d get an extension to roughly mid September? We were planning on just extending, but that was based on Disneyland opening later than June 1. Quite frankly even if they are open this summer, I don’t know if I feel comfortable going. So maybe we should get the refund. We have a trip planned for Labor Day weekend.

Is there a deadline to ask for the refund? Apologies if that’s been answered.

We were in the same conundrum. I called in part because I didn't know whether we had made our final payment or not. The CM wasn't able to tell me that. Ours expire June 5th and we were charged in early April so maybe we have one payment left? I requested extension because I figured we could be in for the long haul here and even if I had one payment left that could buy me months. We have a reservation in mid-July that I'd already bought tickets for as I wasn't planning on renewing, but I will just hold on to those and apply them to another pass at a later date. I suspect mid-July is a pipe dream, but we'll go back as soon as they open so I'm not too worried about the AP.

 

[gottalovepluto]

I don't think so...? LOL, if I did something funny, it definitely was not intended

I’m always looking for the funny- even when unintended I need to laugh these days, and I know I’m not the only one!

 

[dina444444]

I suspect you are right--it will get worse when the email goes out. I had a great CM, too. I thanked her profusely for working and dealing with all this.


We were in the same conundrum. I called in part because I didn't know whether we had made our final payment or not. The CM wasn't able to tell me that. Ours expire June 5th and we were charged in early April so maybe we have one payment left? I requested extension because I figured we could be in for the long haul here and even if I had one payment left that could buy me months. We have a reservation in mid-July that I'd already bought tickets for as I wasn't planning on renewing, but I will just hold on to those and apply them to another pass at a later date. I suspect mid-July is a pipe dream, but we'll go back as soon as they open so I'm not too worried about the AP.

The CM should have been able to tell you how many payments you have left. They were able to tell me. You may have made your last payment though depending on if you renewed your pass a certain amount of time before your annual expiration date or started making payments on a new pass before redeeming it.