Super Nervous PIF date is today.

[lundve]

Background: So we literally only decided for sure this week to keep our December sailing on the Wish. We thought about a last minute fare in November or moving it to the spring or cancelling altogether before we came to this conclusion. Monday, we ended up renting some DVC points to a neighbor to help offset the higher cost. We aren’t interested in booking a ton of excursions because this is cruise number 10 for us and it is legitimately is to check out the Wish before my oldest son turns 18 in a few months.

Today: This is my PIF date. It says my cruise will cancel at 11:59PM. This morning, I tried to pay but the screen kept refreshing and never let me to put in my card details. So this afternoon I call DCL and tell her I’d like to pay. She tells me that the payment system has been down all day and that she can’t accept my information. She assures me that DCL has turned off the auto cancellation feature and I’ll be fine.

Just sharing with my virtual friends…I’m really having a hard time believing her and am fairly worried that I’m going log in in the morning and my cruise won’t be there….

Disney IT issues strike again!?!?!

 

[PrincessShmoo]

She assures me that DCL has turned off the auto cancellation feature and I’ll be fine.

Yeah, I'd like to believe that. If it were me, I'd be sending an email to DCL (documentation is important) requesting information as what you're supposed to do since the "system is down". Then (even if it costs me more) I'd be calling every hour until 11:59 to pay.

 

[lundve]

Yeah, I'd like to believe that. If it were me, I'd be sending an email to DCL (documentation is important) requesting information as what you're supposed to do since the "system is down". Then (even if it costs me more) I'd be calling every hour until 11:59 to pay.

Great idea. I found a form to fill out on Disney Cruise line’s website to email a DCL cast member. I just did that and explained what I had already attempted and what I had been told. Fingers crossed that everything works out.

 

[Clarkson U]

I would keep trying to pay. Just in case.

 

[lundve]

Update again: I actually received a response to my email 30 minutes later saying all PIF dates and deposit due dates were being extended by 1 day. I just which my account would reflect this change too and no longer say the old date.

 

[Lillebelle]

How unbelievably stressful! I also had a PIF date earlier this week, and I literally had a nightmare about having forgotten to pay and getting an email with a big YOUR CRUISE HAS BEEN CANCELED subject line. I hope they get things sorted out soon!

 

[stitch'sgirl]

Going through the same thing right now, I feel ya! On hold with Costco right now - just take my money! I was supposed to PIF on Wednesday and I have been on the phone nonstop!

 

[stitch'sgirl]

Background: So we literally only decided for sure this week to keep our December sailing on the Wish. We thought about a last minute fare in November or moving it to the spring or cancelling altogether before we came to this conclusion. Monday, we ended up renting some DVC points to a neighbor to help offset the higher cost. We aren’t interested in booking a ton of excursions because this is cruise number 10 for us and it is legitimately is to check out the Wish before my oldest son turns 18 in a few months.

Today: This is my PIF date. It says my cruise will cancel at 11:59PM. This morning, I tried to pay but the screen kept refreshing and never let me to put in my card details. So this afternoon I call DCL and tell her I’d like to pay. She tells me that the payment system has been down all day and that she can’t accept my information. She assures me that DCL has turned off the auto cancellation feature and I’ll be fine.

Just sharing with my virtual friends…I’m really having a hard time believing her and am fairly worried that I’m going log in in the morning and my cruise won’t be there….

Disney IT issues strike again!?!?!

Their system is back up!! I just paid! Whew...