Sun Country disaster/ flight change

[talanjohn]

I am looking for some creative suggestions. I booked a flight with Sun Country Aug. 23-30. I booked the Aug. 30 flight for 8:30pm since that is my son's b-day and we were going to go to a park and get the b-day voucher. Well today they called me and told me that that flight is cancelled and they put me on a 12:45 flight. Now we don't have time to get to a park and enjoy the b-day perks. They don't have any flights the next day. They offered me to cancel with refund if I didn't like the new time. Well I got those tickets in Feb. for an awesome deal. Now if I went with someone else they would be $80 more. Did this happen to anyone else with Sun Country? Does anyone have any ideas??

 

[Lewisc]

Where are you flying from? Can you keep your outgoing flight and book your return with another airline? It may be cheaper to just forget about the B-Day promotion.

 

[talanjohn]

We are flying out of Minneapolis. I have looked at changing my return flight, but it would still cost me $25-$50 more per ticket. I am also looking at staying one more day, but the tickets are still more, but atleast I would get another day and the b-day perks. I know I should just let it go, but I am such a planner and was so looking forward to making this a special b-day for my oldest of 4 son's.

 

[dudspizza]

Yes, this exact thing happened to me with Sun Country. We were booked on a 6pm return flight out of SAN to MSP. A month or two before the flight they cancelled that flight and put us on a 9am flight home. We had a wedding the night before and had to be up at 6am the next morning to get to the airport.

Now, that said, Sun Country is doing whatever they can to stay afloat. Tom Petters put them in a tough spot. I wasn't pleased, but I know that these things can happen, especially on an airline that is trying to do whatever they can to continue to operate.

When you talk to customer service I will bet that you will get nothing but top notch service. Every agent I talked to was super nice and willing to work with me. I looked at moving the flight to a LAX return to MSP but the agent even warned me they "might" be tweaking those schedules as well and sure enough they did. The agent was right on the money. I ended up keeping the SAN-MSP flight they had switched us to. I was glad I did!

They did offer us a $100 voucher for our trouble, which we used to fly to MCO at spring break. They gave us 8 of those vouchers for the 8 of us. Don't know if that is an option for you or not.... our issue was right during the height of the Petters arrest and I am sure they didn't want to lose their fan base.

You have plenty of time, so they are offering you what they can. Cancel for a full refund or take the flight change and move on. This is one of the problems of flying a small (but awesome, IMO) airline like Sun Country. At peak times, they have 2 flights to/from MCO. They only own about 5-6 airplanes and don't have the fleet to offer 6-10 flights a day to a certain destination.

So, flying a small airline like SC is a risk, but one worth it to support the little, local company that is trying to make it work. Again, call their customer service and I bet you will be happy with the conversations you have with them.

Best of luck.

Duds

 

[TDC Nala]

That's my birthday too. Making sure I arrive before that and don't leave until way afterward.

It will depend on how much you want to have the birthday celebration and get the birthday stuff. If it is more efficient to take the earlier flight and not spend more on another airline, you will need to do that. August is a long way off and you could still get a better flight time at a decent price if you cancel it and wait - but then you might not.

 

[Lewisc]

So, flying a small airline like SC is a risk, but one worth it to support the little, local company that is trying to make it work. Again, call their customer service and I bet you will be happy with the conversations you have with them.

Best of luck.

Duds

I suspect SC has no choice but offer a refund with a substantial schedule change. I don't think SC will make the OP happy. I findit hard to believe they'll book the OP on another airline for the same price.

I don't think SC will go this far but find out how much it extra it will cost to fly home with another airline and ask for a comparable fare reduction for your outgoing flight. That's the only thing that would make me happy.

What happens if SC either goes out of business or decides MCO is not a profitable destination before your trip?

 

[TDC Nala]

I don't believe for a minute they will book the OP on a different airline at the same price. I think the best they'll get, if they choose to take it, is a full refund. But they won't know unless they call and ask.

 

[talanjohn]

I asked if they had a partner airline or something and they don't. They will offer me to cancel with refund if I don't like the new time. Unfortunately the prices have gone way up. I am going to call and see when I need to decide this by. Maybe some more good airfare deals will pop up. Thanks for everyones input.

 

[dudspizza]

The only thing Sun Country will offer is either a full refund or accept the new flight. OP can then take the full refund and rebook on another carrier. Sun Country does not have any agreements with other airlines, so those are the only options. Sun Country was and still is the little guy that took on Northwest years ago. Northwest was and is not about the help Sun Country succeed.

Best of luck OP. At least you have some time before your flight. It has been my experience that Airtran has offered some decent flights in the summer time, so they may be an option. They do only offer 1 non-stop a day, but they do have a ton of flights that connect in Atlanta that may work.

Duds

 

[Lewisc]

I don't believe for a minute they will book the OP on a different airline at the same price. I think the best they'll get, if they choose to take it, is a full refund. But they won't know unless they call and ask.

The only thing Sun Country will offer is either a full refund or accept the new flight. OP can then take the full refund and rebook on another carrier. Sun Country does not have any agreements with other airlines, so those are the only options. Sun Country was and still is the little guy that took on Northwest years ago. Northwest was and is not about the help Sun Country succeed.

Best of luck OP. At least you have some time before your flight. It has been my experience that Airtran has offered some decent flights in the summer time, so they may be an option. They do only offer 1 non-stop a day, but they do have a ton of flights that connect in Atlanta that may work.

Duds

NO QUESTION SC WON'T PAY TO PUT THE OP ON ANOTHER AIRLINE MY COMMENT WAS IN RESPONSE TO THIS POSTER

Again, call their customer service and I bet you will be happy with the conversations you have with them.

I can't speak for the OP but accomdating me on another airline is the only thing that would make me happy. Given the substantial change in the schedule the availability of a refund is a given.

 

[dudspizza]

NO QUESTION SC WON'T PAY TO PUT THE OP ON ANOTHER AIRLINE MY COMMENT WAS IN RESPONSE TO THIS POSTER




I can't speak for the OP but accomdating me on another airline is the only thing that would make me happy. Given the substantial change in the schedule the availability of a refund is a given.

I guess I should clarify what I meant about SC's customer service.... all I meant was that every agent I have ever spoken to has been very nice, polite, and helpful. It doesn't mean they did something they couldn't, just that they were pleasant to deal with.

Have a nice day, everyone!

Duds

 

[mortimor]

We were notified about that our return flight time changed on Aug 29th from late evening to around noon. We usually fly sun country and from what I remember we normally arrive and leave at MCO around noon, so the change did not surprise me. I was hoping they would keep the later time too. Now I am hoping they adjust our flight out of MSP to an earlier time so we can get there sooner.

 

[CarolA]

I am looking for some creative suggestions. I booked a flight with Sun Country Aug. 23-30. I booked the Aug. 30 flight for 8:30pm since that is my son's b-day and we were going to go to a park and get the b-day voucher. Well today they called me and told me that that flight is cancelled and they put me on a 12:45 flight. Now we don't have time to get to a park and enjoy the b-day perks. They don't have any flights the next day. They offered me to cancel with refund if I didn't like the new time. Well I got those tickets in Feb. for an awesome deal. Now if I went with someone else they would be $80 more. Did this happen to anyone else with Sun Country? Does anyone have any ideas??

Talk about overkill....


An airline disaster is when the plane does not have the same number of takeoffs and landings. Anything else is just an inconvience! This is not a disaster!



Substantial changes may or may NOT result in a refund. Depends on the airline. If you read the Terms and Conditions... generally they don't have to give them to you so it's not a "given" They are still getting you there on the day in question they are meeting thier part of the deal! (I have not read Sun Country's nor do I plan to LOL!)