When we used Orlando 2 months ago, we got a free cooler and rain cover too.
Also, the insurance is cheaper at Orlando than Kingdom, so while Orlando has a slightly higher weekly rate (by 5 bucks) their insurance was cheaper (by the same 5 bucks) so it was exactly the same.
I loved Orlando. They were easy to reach by phone, and I had to call 2 times.
Once to find out where my stroller was.
It was all my fault!! I was being creative and had it labeled "Noodle" family, so when DH went to pick it up at bell services, they didn't find anything under our real last name.

So much for being creative, LOL. The rest of the week I loved that we had the Noodle mobile though.
The second time my DH was at urgent care (turns out he had the flu) and it was our last day, and I didn't think we needed a stroller. But, without DH I definately did. I called to see how much it would cost to add a day, and they let me keep the stroller until 7PM that day so I could take it to the parks and use it. NO CHARGE!! Excellent customer service, and they've gotten some loyalty and references from me.