Strange My Points problem with MemberCare

[Tina]

I've been going back an forth for a few weeks with a My Points Member Care Rep and I think I should share this info with all of you.

Originally I wrote (after 30 days) requesting 3 sets of points that I had not yet received. 50 points from Step 2 (mag offer), 84 points from B&N, and 150 from Benefit Cosmetics (sign-up offer). After my initial email, the response stated that standard "your account has been credited, please allow 5 days....blah blah blah." No problem. I waited for my points to be credited. After 2 weeks and not receiving credit, I forwarded the previous emails and requested the issue to looked into.

After a few days I received a response stating, "We have completed re-crediting your account with the correct number of
Drugstore.com Points, 500. Please allow 5 full business days to view the correction to your account."



Huh? I was waiting for 1,000 Drugstore.com points to show up, but had not requested them yet since it had not yet been 30 days. So I wrote them again, asking them to explain and once again included the text from my previous correspondence.

Now I have received the following:
"We have completed crediting your account with the correct number of Points. Please allow 5 full business days to view the correction to your account. We are sorry for the inconvenience but thank you for your understanding. Please note that the points for Drugstore are a one time offer only. According to your account, you have been credited 3 times for this offer. "



Honestly, I did not make 3 Drugstore.com purchases. I made 2. The first was from an email for any purchase over $20. The second was from an email 2 months later for any purchase over $49.

I wrote to them this morning asking them to clarify the rules on email offers with different requirements such as the Drugstore.com offer. I will post their reply as soon as I get one. I know many of us take advantage of multiple offers from the same vendor and I know none of us want to get burned on the points.

 

[Tina]

I got my reply today and it reads as follows:

"From time to time we send out offers for our partner sites (such as Drugstore) which will entitle you to receive a set amount of Points for a purchase over a certain amount. Please note that you can only take advantage of each individual offer once, however a new offer may be mailed a few months later (possibly with different restrictions.) You will be able to take advantage of this new offer and earn the Points on offer."