OK, I don't get the complaint. Would you rather they just say "ok, not a problem, start using it again"? Or is it better that they investigate and at least attempt to fix the problem?
Don't you work for Disney?
1) We are CM's.
2) We don't complain about taking time to fix the problem.
3) We complain about incompetence in design and implementation.
4) Gondola systems were never designed to run over 10-mph (WDW is 11-mph).
5) The 300-car system will be
PERMANENTLY plagued with problems and breakdowns.
6) It was (and is) a bad concept just to reduce leased buses and manpower costs.
7) Alas, WDW jumped on a concept by consultants and not Imagineers.
. . . about six years ago, Disney laid-off most of the Imagineering staff
. . . they dessimated the department!
. . . they saved manpower, and now rely on consultants
. . . however, the outsiders do not have the history or experience of Disney rides
. . . the cannot imagine/design/implement rides and systems as true Imagineers
8) Now, they have a multi-million-dollar system with MANY future delays and breakdowns!
NOTE:
. . . I am a retired engineer in vehicles and transportation systems
. . . I worked for Top-150 worldwide companies
. . . before running plants in four countries, I worked on and in mass-transit systems
. . . I speak from experience, and not opinion.