Staying at SSR with disable parent..

suz_cute

DIS Veteran
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Jul 3, 2008
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643
Are there elevators in the building at SSR? We will be staying in a 2BR villa. Does anyone know where these are located throughout the resort. If not, how can I ensure that I get a first floor room? Last trip, we stayed at CBR resort, and I called to confirm that our medical necessities were noted on our reservation, even talked to the disabilities accommodation line....was assured that the room would be close to transportation, first floor. Needless to say, when we arrived, they acted like they had NO prior knowledge of our medical needs. After speaking to 3 different CM at check-in we finally got an mgr who begrudgingly listened to us, and moved us to an appropriate room, where my dad could get in an out of easily! I just feel that for a 6k dollar vacation, we should be able to get reasonable accommodations, when we have stayed at plenty of hotels that aren't 4 star, and we have never had a problem.

This time our mobility issues are more severe, where we need a wheelchair accessible room, will be traveling with a stroller, require bed rails and such. What are any suggestions that those with disabilities/traveling with a disabled family member might have to ensure we don't have such problems upon check-in this time? Is there a person I need to speak with at SSR so this doesn't happen again?

Thanks so much in advance!!
 
Yes, each building at SSR has an elevator in it. The 2-BR's are located in each building, so scattered all around the resort.

Things like first floor and location are only requests. When possible they'll try to honour it, but it is not guarenteed. The only things that can be guarenteed (after going through the SN dep.) are stuff like accessible rooms etc.

The floor shouldn't be that big of an issue, seeing there are elevators in each building.

If distance to specific locations like main building, bus stops etc. is a big thing I would recommend getting a mobility aid. Even if you were able to get a 2BR close to both, you will run into same types of 'longer' distances getting from the bus and/or carpark to the front of a park where you can rent a mobility aid for the park.

If your father can operate one, I would strongly suggest an ECV. That way he can travel totally independant, allowing him to go where ever whenever he wants at both resort and parks.
 
Yes, each building at SSR has an elevator in it. The 2-BR's are located in each building, so scattered all around the resort.

Things like first floor and location are only requests. When possible they'll try to honour it, but it is not guarenteed. The only things that can be guarenteed (after going through the SN dep.) are stuff like accessible rooms etc.

The floor shouldn't be that big of an issue, seeing there are elevators in each building.

If distance to specific locations like main building, bus stops etc. is a big thing I would recommend getting a mobility aid. Even if you were able to get a 2BR close to both, you will run into same types of 'longer' distances getting from the bus and/or carpark to the front of a park where you can rent a mobility aid for the park.

If your father can operate one, I would strongly suggest an ECV. That way he can travel totally independant, allowing him to go where ever whenever he wants at both resort and parks.
I agree totally with goofieslonglostsis
If he has mobility needs where you are concerned with the distance walked, he will really need some sort of mobility aid. Many people don't realize how much walking is involved in a day at WDW. Most people estimate they walk 3-9 miles a day. Just to walk around the water at World Showcase in Epcot is over a mile (not stopping and going into shops). Someone measured the queue at Soarin' and it is over 1/4 mile from the point you enter the queue until you actually get to the boarding area. Once you have ridden, it is a similar distance back out again to reach the area you started from.
Many attractions have similar distances.

There are 2 bedroom villas in every building, each building does have elevaors, but the distances between buildings is pretty far. The location of your room in relation to other things, like the bus or pool are just requests which may or may not be granted. You could be close to the bus, but too far for him to walk to the pool. And, the main check in area, where you will find the food court and restaurants may be too far to walk - even if it's not, there is a fairly large hill to walk to get from the main sidewalk, past the big feature pool to get into the food court area.

If you want more information about renting mobility aids, there is information, with links and phone numbers, in the disABILITIES FAQs thread. You can find that thread near the top of this board or follow the link in my signature to get there.
This time our mobility issues are more severe, where we need a wheelchair accessible room, will be traveling with a stroller, require bed rails and such. What are any suggestions that those with disabilities/traveling with a disabled family member might have to ensure we don't have such problems upon check-in this time? Is there a person I need to speak with at SSR so this doesn't happen again?

Thanks so much in advance!!
You are not able to speak directly to the resort. Even though you may find an SSR phone number, you are actually speaking to someone in a call center, answering for the resort.
You may also find some references on line to faxing the room assigner with requests, but SSR is a Disney Vacation Club resort and they do not accept faxes (in the information sent to DVC members, they state that they do not accept faxes and throw away any they receive).

As far as wheelchair accessible room, there are 4 different things people are thinking of when they say wheelchair accessible room:
1) On the first floor, so they can drive or walk in without climbing any stairs (as was already mentioned, all buildings at SSR have elevators, so that would not be an issue).
2) A room with grab bars in the shower and near the toilet. Many hotels have these in all rooms, just because it is safer to have grab bars for anyone, to prevent falls.
3) A room with a roll in shower so that the shower can be used without having to step over the threshold of the shower.
4) A room big enough to bring a wheelchair or ECV into the room. Some people are concerned about the size of the door or space in the room and think they need a wheelchair accessible room just because they have a wheelchair - all the rooms, even the ones with roll in showers at SSR are the same size. So, if all you need is to make sure a wheelchair or ECV can be brought into the room, any room will do.

So, your first task is making sure that what you mean by 'wheelchair accessible room' is the same thing that the resort understands and has on your record. A roll in shower is a guaranteed room type. Any of the other things (location, first floor) are requests which may or may not be granted.

There is a post on the disABILITIES FAQs thread that has information about room/resort accomodations, which includes information about the different room types and includes information on contacting the WDW Special Reservations. They handle the scheduling for rooms with roll in showers.
If you made the reservation thru the regular WDW reservation system, you can call that number directly.
If you rented points for your trip from a DVC member, they will need to call for you and make your needs known.
If you made your reseration thru a travel agent, that agent actually owns the reservation and needs to call/make requests or changes for you.

This is a picture of the Master bathroom of a 1 or 2 bedroom SSR unit:
2590PA050001.JPG

The roll in shower is off the picture to the right - hard to get a picture of it, but here is a picture that shows the shower entrance and another that shows the fold down seat.
PA050005.JPG

PA050004.JPG

All DVC villas have a whirlpool tub in the master bedroom in a separate room outside of the shower/toilet room. The rooms with roll in showers are no exception. Here is a picture of the whirlpool tub in the room with a roll in shower:
2590PA050020.JPG
 
Thanks so much to both of you! Knowing that there are elevators in each section, does put my mind at ease for sure! I will call to make sure we have a room that can accommodate a wheelchair/place to plug in ECV overnight. :)
 

Thanks so much to both of you! Knowing that there are elevators in each section, does put my mind at ease for sure! I will call to make sure we have a room that can accommodate a wheelchair/place to plug in ECV overnight. :)
If that is all that you need, you do not need an accessible room at all.
The accessible rooms with a roll in shower are primarily the same except for the bathroom. The master bedroom is exactly the same in the roll in shower room as in a non-accessible room.
There is actually slightly less space in the living room of the wheelchair accessible SSR 1 and 2 bedroom villas because the doorway of the kitchen is slightly larger to make it large enough for a wheelchair to get in.
To make that space, they removed the breakfast bar between the living room and kitchen. This is a picture of the living room in the roll in shower room.
2590PA090137.JPG


This is a picture someone else took which shows the breakfast bar that is missing from the room with a roll in shower. The kitchen cabinet 'wall' actually comes out to where the edge of the breakfast bar counter is on this picture.
Studio_2-BR_dedicated_04.jpg


We do need to move some of the furniture to make room for DD's wheelchair to get thru.

I have not been in an SSR studio (which would be the 2nd bedroom of the SSR 2 bedroom), but in general, the bedroom of the studio rooms with roll in showers are slightly smaller than the studios without roll in showers because they use that space to make the bathroom large enough for the roll in shower.
 
Thanks so much Sue...the pics are a great help!! :D You have put my mind at ease!!
 
As usual, I totally agree with Sue.

Those that do not need a roll in shower feature but do use a mobility aid, I always advice them getting a regular room or a room with a bathroom with grabbars. As Sue already explained, the roll in shower always takes away some room from the living space. When not needing the roll in shower, that living room being as big as it can be always is a nice bonus.

Plugs always are around, allthough not everybody likes the locations. I would suggest bringing along a extension cord. This way you can park the ECV whereever it is easiest on your party and not worry about being too far away to plug in.


Sue, seeing as you've done the 1BR and 2BR at SSR before; which furniture did you find were best to move and/or have maintenance remove for DD to easily get around? We're booked in a 2BR (for just 2 adults :worship: ). I'm planning transferring from one chair to the other in the master bedroom most of the times. Will use the manual chair most of the time while getting around the villa, but will also do some getting around in the powerchair. It does have a pretty small turningradius (if you might be familiar with them, it's a Permobil C500) but when looking at pics for the first time some months ago I already noticed it'll be somewhat of a challenge getting around the living room with the powerchair.
 














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