Last DC we took the Sureal was a mess... broken shower, no steam, and the place looked dirty... no, I mean really filthy dirty. We had done three previous trips to the Sureal in the past and they were a blast.
There was an interesting twist to the last time... my lovely bride, in her haste to figure out how to generate steam, pushed the panic button. Sufice to say, they respond to that alarm in short order... if you ever push it you better be quick to grab some towels...
While the bath was a bummer, they did give us our money back...
In subsequent cruises we have put that experience on the been there done that list and found other ways to occupy ourselves on sea days.