Southwest Nightmare

[maxiesmom]

Yes I am very appreciative of the second lady I spoke too. Yes I double checked. And yes it's a major glitch to allow you to book a 4 year old by himself.

I get what you are saying. Unaccompanied minors must be at least 5 years old, so why did Southwest have a 4 year old on a flight by himself.

Sounds like you may have hit a wrong key somewhere when booking, but Southwest shouldn't have allowed the error. But at least you caught the error and are now all set.

 

[DonnaL]

Southwest's booking system does have a screen which should pop up if you try to book a minor w/o an adult. I remember when I was booking our last flights when our 11 yr old gs was traveling with us and I was using points for both my husband and I and paying for our gs's ticket, so of course they needed to be different confirmation numbers. As I entered his information I received a screen which asked for the name of the accompanying adult.

 

[gmeh1]

Yes I am very appreciative of the second lady I spoke too. Yes I double checked. And yes it's a major glitch to allow you to book a 4 year old by himself.

removed

 

[kaytieeldr]

Southwest's booking system does have a screen which should pop up if you try to book a minor w/o an adult. I remember when I was booking our last flights when our 11 yr old gs was traveling with us and I was using points for both my husband and I and paying for our gs's ticket, so of course they needed to be different confirmation numbers. As I entered his information I received a screen which asked for the name of the accompanying adult.

Good information. So then what do you think would happen if the original poster changed the four year old's flight first but 'changed' it to depart from Louisville, got that pop-up, answered it, then went on to change the other four tickets to the correct departing airport?

 

[emmababy]

Good information. So then what do you think would happen if the original poster changed the four year old's flight first but 'changed' it to depart from Louisville, got that pop-up, answered it, then went on to change the other four tickets to the correct departing airport?

Not what happened. I had to change ours first so that I could add our confirmation numbers to all 3 of our kids.

Either way Its fixed. Whether my fault or SW, I will def never book a flight again without triple checking. I told the CSR I loved her for helping to save our vacation!

 

[lost*in*cyberspace]

Good information. So then what do you think would happen if the original poster changed the four year old's flight first but 'changed' it to depart from Louisville, got that pop-up, answered it, then went on to change the other four tickets to the correct departing airport?

None of us knows what actually happened, including apparently the OP, but it's pretty clear she made an error in the rebooking, not WN. The problem was solved, and hopefully a lesson was learned.

 

[sharadoc]

I'm glad it worked out for you. The thing that jumped out at me was the fact that the first person "changed their mind" and decided not to help you. That would be grounds for a major complaint from me. It was a deliberate act to string you along, give you hope and then say No, never mind! Awful!

 

[leebee]

I'm glad it worked out for you. The thing that jumped out at me was the fact that the first person "changed their mind" and decided not to help you. That would be grounds for a major complaint from me. It was a deliberate act to string you along, give you hope and then say No, never mind! Awful!

The first person worked for Rapid Rewards, the second (who fixed the issue) was in Customer Relations. Perhaps the RR agent didn't have the ability to do this kind of thing but didn't realize it? I can't imagine anyone would risk a job reprimand by "deliberately acting to string you along, give you hope, then say no."

I'm glad this is straightened out. It makes me nervous that they don't show all of us who are traveling on one confirmation number, as they would if I was using cash instead of Rapid Rewards points. I am always double-triple-quadruple checking to make sure that everyone is still accounted for on the travel plans! I hate paying Delta's prices, and not getting free bags or the ability to use rewards dollars, but at least when I book a trip we are all on the same page, same itinerary, same confirmation number!

 

[emmababy]

The first person worked for Rapid Rewards, the second (who fixed the issue) was in Customer Relations. Perhaps the RR agent didn't have the ability to do this kind of thing but didn't realize it? I can't imagine anyone would risk a job reprimand by "deliberately acting to string you along, give you hope, then say no."

I'm glad this is straightened out. It makes me nervous that they don't show all of us who are traveling on one confirmation number, as they would if I was using cash instead of Rapid Rewards points. I am always double-triple-quadruple checking to make sure that everyone is still accounted for on the travel plans! I hate paying Delta's prices, and not getting free bags or the ability to use rewards dollars, but at least when I book a trip we are all on the same page, same itinerary, same confirmation number!

No, I was on phone with RR person for 40 minutes. She was a supervisor. She was going to charge me $150 and took all the info and then decided it would be inappropriate to help me. I was practically crying at this point and begging her and she refused. I was so steaming mad. But the customer relations agent not only helped me, but didn't charge me and actually refunded us the difference of the points for the day I booked.

Yes, I don't get why I had to have 5 different confirmation numbers.