Southwest..Kudo's to them!

[DMRick]

I can think of nothing bad to say about South West. I wrote them my disappointment in losing out on my free tickets, which I would have gotten after my last flight. The one the hurricane made them cancel. I told them that of course we would continue to fly them, but with everyone rescheduling, we were unable to reschedule in time to be under the wire of when some of our reward points would cancel. They extended our date and will give back our lost reward points. We'll now get the free tickets after we fly in December. I know of no other company who tries to please the public as much as this one.

 

[travelin' tigger]

They really go above and beyond to keep their customers happy. I had a similar situation - was going to lose my free ticket and Nathan was able to help out.

I love SW!!!!

 

[Luckymommyx2]

Wow, thanks for sharing! I absolutely adore SWA and stories such as yours just reaffirms my beliefs. I cancelled and rescheduled so many times and never did I encounter a rude cs rep or someone that wasn't willing to take their time with me. So many places now-a-days time calls, and stress how many calls processed in a certain time and even though they may do that I never feel they are! Great group of people! I'm glad to hear the positive stories! Thanks again!

 

[donaldbuzz&minnie]

What they said! I love SW. We've always been treated fairly, and in many cases way more than fairly. (I've been flying for free for the past three years on a Companion Pass, which we got by earning 100 credits per year. SW even gives you what amounts to an extra month on the companion pass-year.) We don't fly on any other airline.