mking624 said:
Mary - how did you get yours changed? I was trying to do it but it kept prompting me for payment...well our tix are already paid, we just want to adjust the price to save money.
I think I read somewhere here on the DIS that if you are getting a cheaper rate that is posted on the SW website, you can just adjust it without canceling everything. But if you are trying to get a new DING rate, you have to cancel everything first.
This is how I changed an original DING rate to a new DING rate:
You have to first go in and cancel your original reservations. Then it will tell you that you have $xxxx nonrefundable monies to be put in your account for later use. It also gave me $55 of it to either be credited back to my credit card, or to put in my account. I opted to get in back on my cc.
Once you cancel, then you have the money in your account. Then you go ahead and book your new flight (from the recommendation of someone here on DIS, I had a second screen with my new flight already opened and waiting...don't want to waste too much time just in case the flights get booked quickly). You will then get to the screen that asks for your payment. There is a button to click that says something like, "SW account"...or something like that...can't remember exactly, but you'll find it. You will still need to fill in the info with your billing name, address, and phone number.
Hope this is clear. It was a little bit confusing for me, but if I can figure it out, anyone can...lol. And I was SO NERVOUS between the time I cancelled my original flight until I got confirmation on my new flight. I thought for sure that with my luck, the new flight would be all booked up before I hit the proper buttons!!
I'm hoping for an even lower rate before our trip!
Mary