Sorcerer pass wirh no blue card?

[DebbieB]

I think it all boiled to the fact that they were very short handed, made the changes very abruptly, had a lot of new, undertrained people on the phone lines, classic Disney lack of communication of policies to staff, and that they were just generally overwhelmed by the COVID situation and how to manage it in the parks, while getting them re-opened.

They should have programmed it to not accept white card membership numbers. Looks like they finally did. Disney is so incompetent when it comes to IT.

 

[Chuck S]

They should have programmed it to not accept white card membership numbers. Looks like they finally did. Disney is so incompetent when it comes to IT.

A lot of the error was done manually, by CMs in ticketing, not being trained. But that is also why we've always needed to activate DVC APs in person, with a blue card and ID.

 

[Brian Noble]

Disney ticketing is insanely complicated, changing constantly, and nearly every guest's situation is a little different. We each understand our own situation well, but that's because we are living it. The "experts" on the boards have spent a lot of time understanding the ins and outs of the system, and even then there are some corner cases they might not be sure about.

It seems unlikely that the hundreds of ticketing Cast Members who are being paid $14/hour in stressful jobs dealing with irate customers can instantly keep up with these changes as they happen and understand the entire system.

As an aside: I suspect that's partly why more and more of the system is being automated. It's just not possible to keep everyone on the same page as the pages turn.

 

[Lehuaann]

Actually, the majority of tHe people who called MS were denied. It was ticketing and CM in person who more routinely did it.

I’m sure the majority was done in person and most likely activated immediately (new, ticket upgrades). I doubt most are current voucher holders.

This group ^ has their passes, but is now blocked from renewals.

The ones I was referring to (and piggyback referencing) is current voucher holders purchased via phone. The final step of purchase is MS verifying their membership.

This group ^ has their vouchers, but is now blocked from activation.

Just my opinion, and I’m not saying it’s a fair one (I’m a blue card who just paid several Incredi renewals, ouch), but believe these in the minority should be honored.

 

[Sandisw]

I’m sure the majority was done in person and most likely activated immediately (new, ticket upgrades). I doubt most are current voucher holders.

This group ^ has their passes, but is now blocked from renewals.

The ones I was referring to (and piggyback referencing) is current voucher holders purchased via phone. The final step of purchase is MS verifying their membership.

This group ^ has their vouchers, but is now blocked from activation.

Just my opinion, and I’m not saying it’s a fair one (I’m a blue card who just paid several Incredi renewals, ouch), but believe these in the minority should be honored.

But it wasn’t MS which is DVC. Most who called them were not sold the vouchers.

It was people who called ticketing which is part of parks that we’re able to get a CM to sell them and they did not have a way to verify if the persons DVC membership was eligible or not.

It is why the vouchers always required you to go to GS to activate them as it required you to provide proof of eligibility which was the blue card.

I can go online when things go back on sale and order as many vouchers I want, assign them to whomever I want. We did that with my DDs boyfriend who isn’t an owner but lives with my DD who is.

If he had not being able to prove the same address then he would have not be allowed the ticket.

It’s the same people who bought the voucher. The terms and conditions did say valid card or membership is needed to actually activate and those with white cards don’t have it.

So expecting it to be honored when it was a two step process to begin with was a risk those people who took the chance the parks would still be allowing it.

 

[Lehuaann]

But it wasn’t MS which is DVC. Most who called them were not sold the vouchers.

It was people who called ticketing which is part of parks that we’re able to get a CM to sell them and they did not have a way to verify if the persons DVC membership was eligible or not.

I Called DVC and was told someone would call me back sometime in the next 14 days. I got a call the next day (Thursday) from DVC and upgraded my 14 day tickets to the Sorcerers Pass over the phone. They are now showing on my Disney World account. After reading some of the comments online I called DVC and asked if they could send me out a White card as I am a resale purchaser from last year and never received one. I was told that they stopped sending them out for new resale buyers sometime ago and I would not need one when I go the Disney springs to collect the passes, I would only need ID. I know there has been some drama with blue cards verses white cards but think yourself lucky, I'm a minus white card

I just called the DVC member services number, identified myself as a white card holder, asked if I could upgrade to annual passes. Rep said no problem, I would get a callback within 14 days. Rep asked if I wanted Sorceror’s Pass and I said yes, and she said ok and took down my ticket information and callback number and said I’d get a calll back within 14 days to do the upgrade.

Posts like these are what I’m referring to ^ why was this happening??

 

[Sandisw]

Posts like these are what I’m referring to ^ why was this happening??

No doubt a few got through. But there a reports here and elsewhere that many were denied at MS and then called Disney ticketing and got the voucher. I have one friend in particular who got told that several times via MS.

Again, if a white card holder bought something that requires a blue card to activate they bought it knowing that…at least many did and those on these boards definitely did.

The fact that some even identified themselves tells you they knew there was info from DVC that said you had to be eligible for membership perks.

Sorry, I just don’t think because someone got the Voucher entitles them to the pass if the way don’t have a blue card, if that is now being enforced because it always said that was needed.

Obviously if Disney decides to let those vouchers work that is up to them but no one with a white card should be upset if I they don’t.

As I shared, I can buy them all I want and assign to any of my friends. Doesn’t mean they don’t have to show proof of eligibility.

Just to clarify, I do not t blame any white card owner for trying. I would have too if I knew it was getting through. It’s a lot of money.

However, one shouldn’t expect it to be honored.

 

[Lehuaann]

As I shared, I can buy them all I want and assign to any of my friends. Doesn’t mean they don’t have to show proof of eligibility.

We can buy because we are eligible to buy (activation, true, is an added step to the process).

These owners were ineligible to buy. Their ‘crime‘ was asking. They should have been told no. Yet, DVC took their case, investigated, and returned with a yes.

However, it certainly isn’t Disney’s fault

Again, straight from MS, purchases should have never been allowed. I think we can both agree on that.

As for activating, owners will now have to plead their case to GR...and, in the end, my well-meaning blue card opinion doesn’t really matter

 

[DonMacGregor]

Not to mention all of the posts on this forum alone along the lines of “Keep calling back until you get a CM who’ll sell you one” or “It took me three tries, but I was able to buy one”.

Tons of people came on here, learned there was a disconnect (or new hires, or “poor training”) between DPEP and DVM, and with that knowledge made repeated attempts to purchase an AP with a white card. Many even commented “We’ll see what happens when I go to GS”. Quite a few were rebuffed several times before success.

It’s like high school kids trying to buy beer at the convenience store, trying to find a clerk that won’t check ID. Finding out your best friend's cousin won’t card you doesn’t make it legal.

 

[Sandisw]

We can buy because we are eligible to buy (activation, true, is an added step to the process).

These owners were ineligible to buy. Their ‘crime‘ was asking. They should have been told no. Yet, DVC took their case, investigated, and returned with a yes.



Again, straight from MS, purchases should have never been allowed. I think we can both agree on that.

As for activating, owners will now have to plead their case to GR...and, in the end, my well-meaning blue card opinion doesn’t really matter

I agree it should never have been allowed but the system lets you buy any type of ticket…even a FL resident one because it’s not good until is activated and you provide the proof

So, it’s on the owner who took a chance and as you say, GR will have to decide what to do, but my guess is we will get more reports of denials with no free upgrades.

 

[Maistre Gracey]

Non immediate family members shouldn’t be allowed either, right?

 

[Chuck S]

Non immediate family members shouldn’t be allowed either, right?

Right. The rules say they must live at the same address as the member, and have ID to verify it.

Sadly, being single and living alone, that means I can't get them for the friends I consider family, (most of my biological family has passed) and travel with regularly.

 

[Sandisw]

Non immediate family members shouldn’t be allowed either, right?

Rule is same address A domestic partner is now considered under immediate family.

Each owner on a contract is allowed up to 8 per their household.

 

[Maistre Gracey]

Rule is same address A domestic partner is now considered under immediate family.

Each owner on a contract is allowed up to 8 per their household.

Just curious, has Disney defined that?

 

[Sandisw]

Just curious, has Disney defined that?

The most up to date membership extras document simply says, up to 8 for immediate family in your household. It does not define it. Of course, I was told that a domestic partner is considered one and that is what happened in October. All they asked for was proof of the same address for the both of them as my DD is an owner. Nothing more was needed and nothing more was asked about their relationship.

In terms of 8 per household, yes, that was confirmed for me when we bought with my adult children as official owners since we all live in different households...each would be allowed up to the 8.

 

[Maistre Gracey]

The most up to date membership extras document simply says, up to 8 for immediate family in your household. It does not define it. Of course, I was told that a domestic partner is considered one and that is what happened in October. All they asked for was proof of the same address for the both of them as my DD is an owner. Nothing more was needed and nothing more was asked about their relationship.

In terms of 8 per household, yes, that was confirmed for me when we bought with my adult children as official owners since we all live in different households...each would be allowed up to the 8.

My point is not to be a pita, but rather point out the exact rules. Many are posting exact rules, and saying “you must adhere to posted rules”, then deviating when it suits their needs. Can’t have it both ways.

 

[accm]

I'm curious, if I want to get Sorcerer's Pass for my 4 year old, should I plan to bring a piece of ID with me to activate it?

 

[Matty B13]

I'm curious, if I want to get Sorcerer's Pass for my 4 year old, should I plan to bring a piece of ID with me to activate it?

No need, children under 18 don't need ID to activate the pass. Just should be present in case they ask to see the child.

 

[Chuck S]

I'm curious, if I want to get Sorcerer's Pass for my 4 year old, should I plan to bring a piece of ID with me to activate it?

Realizing that things change rapidly at Disney...I'm going to say no. I don't know what kind of ID a 4 year old would have, except maybe a passport for foreign travelers. Most people don't carry a copy of their child's birth certificate with them.

 

[accm]

Realizing that things change rapidly at Disney...I'm going to say no. I don't know what kind of ID a 4 year old would have, except maybe a passport for foreign travelers. Most people don't carry a copy of their child's birth certificate with them.

We'll have his passport with us, but I'd rather not bring it to the parks with us. I guess I'll take a photo of it and keep it on my phone just in case they ask to see it.

Now I just need to hope they start selling APs again before our trip...