Sorcerer pass wirh no blue card?

[Sandisw]

My point is not to be a pita, but rather point out the exact rules. Many are posting exact rules, and saying “you must adhere to posted rules”, then deviating when it suits their needs. Can’t have it both ways.

I quoted what the membership perks document which was updated last year actually says.

It does not define immediate family for passes. When I asked about that, I was told what situations would be considered that per the rules. We then followed those rules.

I also quoted what is in the document regarding household. 8 per household per owner.

Not sure where you see it as not following the written rules.

 

[Chuck S]

Disney really doesn't define "immediate family" because there are all kinds of families...step kids, adopted kids, unmarried domestic partners, grand parents and even great grandparent raising kids, that is why they rely upon the same address.

 

[cate2]

My husband actually got the pass through ticketing (luckily before they stopped selling them). The CM placed him on hold briefly to check and see if he was able to purchase it, came back and said it fine.

another update on this,
When he went to activate the card they would not do it - we had to upgrade to the incredi pass. The whole thing was weird as they had been going to ship him his card and when the fed-ex envelop came it was empty. When he called to let them know they offered to re-ship it but he said not to worry he'd pick it up from the park when we got here. Guess that was a mistake.

 

[npatellye]

another update on this,
When he went to activate the card they would not do it - we had to upgrade to the incredi pass. The whole thing was weird as they had been going to ship him his card and when the fed-ex envelop came it was empty. When he called to let them know they offered to re-ship it but he said not to worry he'd pick it up from the park when we got here. Guess that was a mistake.

Are you saying they wouldn’t let him activate his Sorcerer’s Pass because, even though ticketing erroneously sold it to him, he wasn’t eligible to buy it because he doesn’t have a blue card? Or are you saying they wouldn’t let him activate the Sorcerer’s Pass he was eligible for with the blue card since he didn’t have some AP card?

If it’s the second, that sounds odd to me. I wasn’t aware you got a card with the AP until you actually activated the AP. At least, we didn’t have anything shipped to us for our vouchers. I was told to link all AP vouchers to the correct people in my MDE and to show Guest Services the vouchers when I get there. I didn’t need anything other than the blue card, voucher, and photo ID to activate the APs; they gave me the AP cards after the APs were activated.

 

[Sandisw]

another update on this,
When he went to activate the card they would not do it - we had to upgrade to the incredi pass. The whole thing was weird as they had been going to ship him his card and when the fed-ex envelop came it was empty. When he called to let them know they offered to re-ship it but he said not to worry he'd pick it up from the park when we got here. Guess that was a mistake.

The card is only given when you activate which would need to be guest services as it starts it..plus you have to show proof you are eligible.

So, I do t think anything g you would have gotten would have allowed you to activate Sorcerer is you don’t have the blue card which is required.

 

[cate2]

Maybe it was a voucher that was suppose to be the fed-ex package, I don't know the package was empty. Like I said it was weird, when I bought a pass before it was just on my-disney experience and then they gave me the card when we arrived.

Are you saying they wouldn’t let him activate his Sorcerer’s Pass because, even though ticketing erroneously sold it to him, he wasn’t eligible to buy it because he doesn’t have a blue card? Or are you saying they wouldn’t let him activate the Sorcerer’s Pass he was eligible for with the blue card since he didn’t have some AP card?

If it’s the second, that sounds odd to me. I wasn’t aware you got a card with the AP until you actually activated the AP. At least, we didn’t have anything shipped to us for our vouchers. I was told to link all AP vouchers to the correct people in my MDE and to show Guest Services the vouchers when I get there. I didn’t need anything other than the blue card, voucher, and photo ID to activate the APs; they gave me the AP cards after the APs were activated.

No, no it was the first - he called ticketing before our trip and purchased a 6 day ticket package for our son and a scorers pass plus a one-day ticket for the 18th which as that's a black-out date. My tickets were added later as I wasn't sure if I was going to be able to go. I hadn't read backwards in the thread as we're at Disney now so not a lot of extra time. I had just wanted to let people know that there could be an issue with getting your pass. We just paid the extra.

 

[Sandisw]

Maybe it was a voucher that was suppose to be the fed-ex package, I don't know the package was empty. Like I said it was weird, when I bought a pass before it was just on my-disney experience and then they gave me the card when we arrived.



No, no it was the first - he called ticketing before our trip and purchased a 6 day ticket package for our son and a scorers pass plus a one-day ticket for the 18th which as that's a black-out date. My tickets were added later as I wasn't sure if I was going to be able to go. I hadn't read backwards in the thread as we're at Disney now so not a lot of extra time. I had just wanted to let people know that there could be an issue with getting your pass. We just paid the extra.

Thanks for the update. It does sound like the system is now recognizing whether or not a membership is eligible.

I hope you enjoy your trip!

 

[accm]

I’m curious if anyone who’s currently on site and a white card member, if you try the mobile checkout, is it still applying the DVC discount to your purchases? Or did they do a system upgrade that differentiates the two types of members automatically?

 

[EatMoreVeg]

I’m curious if anyone who’s currently on site and a white card member, if you try the mobile checkout, is it still applying the DVC discount to your purchases? Or did they do a system upgrade that differentiates the two types of members automatically?

This is a great question! I just signed on yo MDE to try signing up for one of the new tours announced since that can now be done online and it applied a DVC discount. Not sure if the Mobile Checkout is tied to the same system but it assuming it is, looks like it’a still not differentiating between blue and white card.

 

[Paul70]

We are "white card" members, and my wife purchased a Sorcerer's Pass weeks ago over the phone prior to her trip last weekend, but she was denied activation when she arrived at MK. I think this is poor form on Disney's part. She did not try to swindle anyone on the phone; the CM offered her the Sorcerer's Pass for purchase, and my wife took it. Maybe this is a sin of omission on her part, but I think once the item is offered and sold, Disney should honor it. My wife ended up in Guest Relations at MK for an hour sorting out the matter. I got the impression that she was told something to the effect of "We shouldn't have sold that to you, so now you have to buy either day tickets or an Incredi-Pass." Which would cost more for her current and planned upcoming trips. Again, I think this is poor form, and she should not have had to pay for the mistake that someone else made. In her situation, Disney had her over a barrel: she was at the park, a thousand miles from home, on a girls' weekend. She was not going to walk away. She did not feel like starting her vacation by going all "Karen" on a CM. She ended up paying more for the Incredi-Pass. Shame on Disney for taking advantage of her situation instead of graciously owning their own error, warning her that this loophole is now closed for the future, and letting her have the product she already had been allowed to purchase.

 

[DaveNan]

We are "white card" members, and my wife purchased a Sorcerer's Pass weeks ago over the phone prior to her trip last weekend, but she was denied activation when she arrived at MK. I think this is poor form on Disney's part. She did not try to swindle anyone on the phone; the CM offered her the Sorcerer's Pass for purchase, and my wife took it. Maybe this is a sin of omission on her part, but I think once the item is offered and sold, Disney should honor it. My wife ended up in Guest Relations at MK for an hour sorting out the matter. I got the impression that she was told something to the effect of "We shouldn't have sold that to you, so now you have to buy either day tickets or an Incredi-Pass." Which would cost more for her current and planned upcoming trips. Again, I think this is poor form, and she should not have had to pay for the mistake that someone else made. In her situation, Disney had her over a barrel: she was at the park, a thousand miles from home, on a girls' weekend. She was not going to walk away. She did not feel like starting her vacation by going all "Karen" on a CM. She ended up paying more for the Incredi-Pass. Shame on Disney for taking advantage of her situation instead of graciously owning their own error, warning her that this loophole is now closed for the future, and letting her have the product she already had been allowed to purchase.

I own mostly resale. Back in 2017, when it only took 25 direct to get blue card benefits, I added the minimum and got member benefits. I have already recovered that difference over the last 4 years, but I was still bothered by Disney's inconsistency between what the stated rules were and what they were enforcing a few months ago. That said, once the accept your money and give you a voucher, it is wrong to deny you the chance to activate the AP. For me, they could have informed all "white card" only members who bought or bought and activated AP's (they can get that from their databases) that a mistake was made. You will allowed to keep your AP, if you have not already, you need to it activate within a reasonable time period (to me 1 yr), but you will not be able to renew as a sorcerer AP.
For those who already activated the card, they "got away with it", but if you haven't activated it you need to pony up? By all rights, if that is the approach, I would suggest they are legally obligated to contact all members with a non-activated AP and refund the money. At this point, they are basically "declining the purchase", but not refunding the money until you go to activate it. From a financial view they have recorded a accrued asset and liability on the books, that they know and view as invalid. That violates GAAP. That is an SEC violation.

 

[Lehuaann]

We are "white card" members, and my wife purchased a Sorcerer's Pass weeks ago over the phone prior to her trip last weekend, but she was denied activation when she arrived at MK. I think this is poor form on Disney's part. She did not try to swindle anyone on the phone; the CM offered her the Sorcerer's Pass for purchase, and my wife took it. Maybe this is a sin of omission on her part, but I think once the item is offered and sold, Disney should honor it. My wife ended up in Guest Relations at MK for an hour sorting out the matter. I got the impression that she was told something to the effect of "We shouldn't have sold that to you, so now you have to buy either day tickets or an Incredi-Pass." Which would cost more for her current and planned upcoming trips. Again, I think this is poor form, and she should not have had to pay for the mistake that someone else made. In her situation, Disney had her over a barrel: she was at the park, a thousand miles from home, on a girls' weekend. She was not going to walk away. She did not feel like starting her vacation by going all "Karen" on a CM. She ended up paying more for the Incredi-Pass. Shame on Disney for taking advantage of her situation instead of graciously owning their own error, warning her that this loophole is now closed for the future, and letting her have the product she already had been allowed to purchase.

Unfortunately, I think most white card owners knew there was a possibility of this happening. Disney doesn’t need to sell APs at discount when they’ve ceased the sales of APs.

However, I will say, it is pretty uncharacteristic of Disney to not 100% own and honor their side of the mistake. “We shouldn't have sold that to you,” is no excuse or way to run a business.

They probably feel they they are honoring their side by courtesy offering the purchase of Incredipass, which, again, no one can buy right now unless you renew.

 

[Sandisw]

We are "white card" members, and my wife purchased a Sorcerer's Pass weeks ago over the phone prior to her trip last weekend, but she was denied activation when she arrived at MK. I think this is poor form on Disney's part. She did not try to swindle anyone on the phone; the CM offered her the Sorcerer's Pass for purchase, and my wife took it. Maybe this is a sin of omission on her part, but I think once the item is offered and sold, Disney should honor it. My wife ended up in Guest Relations at MK for an hour sorting out the matter. I got the impression that she was told something to the effect of "We shouldn't have sold that to you, so now you have to buy either day tickets or an Incredi-Pass." Which would cost more for her current and planned upcoming trips. Again, I think this is poor form, and she should not have had to pay for the mistake that someone else made. In her situation, Disney had her over a barrel: she was at the park, a thousand miles from home, on a girls' weekend. She was not going to walk away. She did not feel like starting her vacation by going all "Karen" on a CM. She ended up paying more for the Incredi-Pass. Shame on Disney for taking advantage of her situation instead of graciously owning their own error, warning her that this loophole is now closed for the future, and letting her have the product she already had been allowed to purchase.

I am sorry for her but the terms and conditions when she bought have always said you needed a valid card to activate.

And, to be fair, many did buy it after hearing the loophole existed and bought full well knowing that DVC said it was only for certain owners,

Again, it’s sad it took this long for them to apply the real rules because people bought hoping they would be able to get it through without the blue card.

 

[DonMacGregor]

It seems to me that the simple solution is for Disney to simply refund the money, then leave it up to the guest to decide what they want to do: upgrade, one day ticket, whatever.

Unless the argument is “The only reason we came on this trip was because of the Sorcerer Pass”, and you would never have taken the trip and incurred expenses otherwise, then there’s no real harm done. Except maybe to your ego. The guest gets their money back and are made whole, and can then decide what route to take.

 

[vicarrieous]

It seems to me that the simple solution is for Disney to simply refund the money, then leave it up to the guest to decide what they want to do: upgrade, one day ticket, whatever.

Unless the argument is “The only reason we came on this trip was because of the Sorcerer Pass”, and you would never have taken the trip and incurred expenses otherwise, then there’s no real harm done. Except maybe to your ego. The guest gets their money back and are made whole, and can then decide what route to take.

I think that is a generous option, although I doubt Disney will refund with their non-refundable ticket. Granted they are inconsistent so some may push and get this.

I think the option to either upgrade to Incredipass or take the value of the Sorcerer Pass in ticket media would be fair. That way someone could still get the tickets they need immediately and then whatever balance is remaining into tickets for future use within a year which would have been the timeline for activating the Sorcerer Pass.

 

[Sandisw]

It seems to me that the simple solution is for Disney to simply refund the money, then leave it up to the guest to decide what they want to do: upgrade, one day ticket, whatever.

Unless the argument is “The only reason we came on this trip was because of the Sorcerer Pass”, and you would never have taken the trip and incurred expenses otherwise, then there’s no real harm done. Except maybe to your ego. The guest gets their money back and are made whole, and can then decide what route to take.

I agree in this case Disney should offer the refund, even though that isn’t their normal practice if the guest doesn’t need the entire amount for the current ticket needed,

They should also honor any park reservations already made if there is not current availability

 

[Sandisw]

It seems to me that the simple solution is for Disney to simply refund the money, then leave it up to the guest to decide what they want to do: upgrade, one day ticket, whatever.

Unless the argument is “The only reason we came on this trip was because of the Sorcerer Pass”, and you would never have taken the trip and incurred expenses otherwise, then there’s no real harm done. Except maybe to your ego. The guest gets their money back and are made whole, and can then decide what route to take.

I agree in this case Disney should offer the refund, even though that isn’t their normal practice if the guest doesn’t need the entire amount for the current ticket needed,

They should also honor any park reservations already made if their is not current availability.

 

[DonMacGregor]

I think that is a generous option, although I doubt Disney will refund with their non-refundable ticket. Granted they are inconsistent so some may push and get this.

I agree, but it’s a unique situation and a finite (and likely not very large) number of potential refunds.

Airlines across the board have no-refund restrictions on their lowest fares, but will often break that rule if there is a flight cancellation or some other error at their end. (Actually they have to refund your money if there is a cancellation).

 

[vicarrieous]

I agree, but it’s a unique situation and a finite (and likely not very large) number of potential refunds.

Airlines across the board have no-refund restrictions on their lowest fares, but will often break that rule if there is a flight cancellation or some other error at their end. (Actually they have to refund your money if there is a cancellation).

That is a good point as well. We will continue to see as more people report it how it is handled.

I totally agree @Sandisw that park reservations should be kept!

 

[Paul70]

I agree in this case Disney should offer the refund, even though that isn’t their normal practice if the guest doesn’t need the entire amount for the current ticket needed,

They should also honor any park reservations already made if their is not current availability.

Thank you all for the feedback and perspective. Just to be clear, Disney did refund the cost of the Sorcerer's Pass when my wife then purchased the Incredi-Pass. She also kept her Park Pass Reservations for the trip. I will stand by my feeling that Disney should have honored the purchase of the Sorcerer's Pass. Yes, I know the "Terms and Conditions" indicate that a valid Blue Card is required to validate the sale, but that feels like a failsafe measure that implicitly conveys the message "We might not have our overly-bureaucratic act together on the sales side, so if we screw up, we can catch it later." I think the onus of responsibility for regulating the sale of those passses is on the seller, not the consumer.

In the end, Disney made however many more hundreds of dollars on us, which is an amount of money that Disney could lose in its corporate couch cushions, but is a little more meaningful to us. And it cost Disney some of our good will.