I feel like before COVID the TP was "fine" - we stay at Deluxe and had no issues and then we went this past October, and the first time staying at BLT, and it was so scratchy!
So when we came back in October DH requested that we bring our own and it fit nicely in his suitcase - and since we didn't bring any home, we had extra room in the suitcase for treats we'd bought!
Now we're going back in 2 weeks and I have the TP ready to go!
We also could have "spoiled back ends" as DH requests/requires/needs or he gets whiney to have Charmin Extra soft TP, so that could be where the complaints originated but it was OK with me to bring our own since his "high maintenance needs" have rubbed off on my own hiney!