SO: What does HR do at your work do, and has it changed over the years?

[eyor44]

Our HR does not do insurance anymore. Actually, the local office does not specifically deal with employees anymore. We have an 800 number that we call for help and it really does not help most of the time. I am the "HR" person for my department and I am the first person they come to when they have a question. It is very frustrating as this is what they used to do. Now the HR group mainly handles recruitments, personnel actions, grievances and such.