So annoyed! **SORTED**

[Natasha&Matt]

I told them I will be getting back in touch with them on Weds aswell x

 

[2Tiggies]

Why don't they just re-book it for you? I honestly find it incredibly frustrating when service oriented businesses make life so difficult for both themselves and the customers, when the solution appears crystal clear. Seriously, you booked it in good faith, they confirmed it, someone cancelled it and it wasn't you..... so why can't they just re-book it for goodness sake!

 

[Sarah84]

What a nightmare you are having, i can only imagine how fustrating it is. Hope you get the answers from them and hotel room deffiently booked tomorrow, it's terrible how long it is taking them to find out what is going on for you

 

[Natasha&Matt]

Just sent another email this morning. Told them how they are making it difficult for themselves and how hard it could be? hope to hear from them today. If not i will be going down on Saturday and bugging them until then.

 

[DISWolves]

Make sure that you have all of your info at hand.
You are quite right in paying them a visit on Saturday, especially that the shop is likely to have a few 'potential' customers in ear shot
Be polite, but also stand firm. It may be worth having a chat with Trading Standards to see where you stand legally.
Also mention that you are a member of the DIS trip planning forum and a lot of their past, present and possible future customers take note of bad experiences.
Good Luck

 

[Natasha&Matt]

Hey!

I just got an email back from my TA and they have sorted it at last!
They gave me a new reservation number which i just tested with HRH and its all confirmed exactly what i wanted i have just sent an email back asking for the new confirmation number to be printed on my invoice and sent out!

YAY I CAN FINALLY RELAX

Thank you everyone

 

[fav_is_tink]

What a relief that must be to have that all sorted out

 

[alibeau]

So glad to hear you have it all sorted out What a relief

Ali

 

[DISWolves]

Great news !

 

[disney_princess_85]

Glad it's all sorted out Natasha.

 

[izzie-wizzie]

Yey - so happy for yous!

Now you can just think about all the fun to be had w/out the worrys

 

[2Tiggies]

Now that is the news we have all been waiting for!

 

[igk]

Excellent news, glad you got it sorted

 

[Pinky166]

That's fab news hun.

 

[Sarah84]

Thats great news, glad you have it all sorted now you can just get on with enjoy the exciting run up to your holiday

 

[gemmybear83]

So pleased you managed to get it sorted out!

 

[stephensmum]

So pleased it's sorted.

 

[The Fetherstons]

Yay so pleased for you