Snarky Snow White

[FairydustyPrincesses]

Well for me I didn't want anything , no restitution needed and while I was irritated and dh as well I felt taking the time to report it would cause the black cloud . It would make it a Bigger issue and I wantEd it swept under the rug bc I didn't want my girls dwelling on it - the odd did anyway. I was trying to prevent that. Besides why let snow white take anymore of our time away.

Also as I said I chalked it up to a bad day until I heard my friends experience hence the renewed interest and this post. My feeling is if it wasn't an isolated incident I need to say something because she is ruining magic for other girls. Many of their parents may also be assuming she had a bad day of they misread her.

Also while what she said wasn't bad a s a pp stated it was how she said and the looks we got . Also I said I was opening the other book and had she not come to us while we were ordering the books would have been open. I'm very vigilatnt about that and so glad they have all the main character signatures so that we won't have to bother this year.

I didn't ask for anything in my email so your assumptions are wrong. Just because so Many people expect Disney to give them freebies does not mean everyone is digging through Walts pockets. Had I wanted something I'd have reported it then or when we got home. I also would not have given such glowing remarks about everything else in my email and stated that it wasn't going to deter us from doing CRT on our next trip. I just think if it wasn't an isolated incident someone needs to be doing something about her.

We all handle things differently.

I hope Cinderella reads your daughters note. If I were the manager or whatever title I'd be sure to make that Cinderella read it. I get people get tired I've worked with the public and have not always stayed at my best through a shift but this is a job where that should be maintained and they seem to get many breaks so really no excuse. If you can't wear the crown well pass it on.

 

[lisateaches]

I didn't want anything either!
I would like Ariel to be talk to and discuss with her how her actions have an affect on children.

 

[FairydustyPrincesses]

What is this fancy autograph book with pictures that people are talking about?

It's the Disney junior animation encyclopedia. Amazon has them cheap often. My girls look at them all the time where as the autograph books just sit around. They are a bit cumbersome but worth it and the characters make a big deal over seeing their pages.

 

[ShaggyB]

Always report anything the day it happens - it carries more weight and there's more of a chance of something getting done. Yes, as some have said, it is your vacation, but what is 10-15 minutes if it's such a big deal to you?

Thats the thing. Sometimes the answer is yes it is a big deal. In my case with the FP lady making us wait 5 min past the correct time... Its about time in the first place. Am I really so upset that I feel like spending more time or do I just want to move on and not worry about it.

With the OP's situation, its about the family and their needs. 10-15 to dwell on a bad experience may be too much of a big deal. Might be easier latter.

 

[FairydustyPrincesses]

I didn't want anything either!
I would like Ariel to be talk to and discuss with her how her actions have an affect on children.

I also didn't want to seem like one of "those" people and have free stuff thrown at me . Had I know she was just a jerk though I Would have immediately reported her. Ariel snatching flowers and not apologizing after knocking a girl in the head , one she asked to come with her is wrong and I'd probably have gone off on that one honestly. But then I'd still probably have not wanted to drag it out cementing the incident in my kids mind.

Sounds like some of these girls think they really are royalty! They need to realize to little ones they aren't "that " snow white or "that" Ariel they ARE snow white and Ariel and Cinderella.

 

[lugnut33]

We were at WDW last week and my DD9 had an experience that left her in tears. Now, to be fair, my daughter is very sensitive. As the princesses at Akerhaus rounded up the kids to do their little "parade", my daughter beamed with excitement because her favorite, Ariel, chose her and had her carry her flowers. Everything went nicely until the end when the princesses do a little twirl/dance. Ariel went to whirl around and knocked my daughter's crown off. Ariel looked at my daughter and said, "Watch it princesses" in a snarky manner and snatched her flowers back.

She burst into tears and ran to our table. She said Ariel was the rudest person in the world. She cried for a solid half hour. Luckily, it was at the end of our dinner. At first I tried to say that maybe Ariel was having a rough day. My daughter wasn't going to leave it at that, so eventually it was agreed that some people are just crabby unhappy people who really believe they ARE a princess and entitled to a perfect twirl.

A really cool opposite story to this is one time we were at California Adventure eating at Ariel's Grotto. We had already been through the characters, including Ariel (at the restaurant, they have Ariel with her flipper so she doesnt' walk around to the tables but you meet her before you're seated). Anyways, my daughter asked if she could go see Ariel again and I said sure since the area we were seated was right near Ariel, but we could see her.

So my wife and I are eating and about 15 minutes goes by and our daughter still hadn't returned. Concerned I got up to see what was taking so long and there she was playing cards with Ariel and Pluto. It was soooo cute. For some reason it wasn't busy that night and nobody was waiting to see Ariel so they just sat there and played cards for about a half hour, with Pluto.

 

[walkdmc]

Addressing the issue at the time is the only way to give them a chance of making it right for you, in a way that ensures you don't have a cloud hanging over your vacation.

I honestly think if an issue is so minor that someone won't spend 15 minutes getting it resolved, then it wasn't much of an issue to begin with. That's your opinion.And should probably just be forgotten about. It seems kind of cheap to not want to give them a chance to make it right and fix the problem, but to go home and type away demanding they do something for a past offence. Some problems don't need fixing right then and I don't want to spend my time complaining on vacation

Kind of like someone I go shopping with a lot. I can assure you my experiences at WDW were nothing like the shopping experience you described. I see no similarities in this comparison. They will crab and gripe if the store is out of something, but won't ask if they have it in back. Then will go home and gleefully send off a nasty e-mail about it. You're assuming my email was "nasty", which it wasn't and that's a big assumption. You should at least give them the chance to make you happy at the time. If they don't, then sure, complain. But I think the chance should be given to fix their mistake then and there.

Just trying to clarify some things. Not everything needs to be addressed right then. Maybe if I expected something monetary to smooth over my bad experience this advice would make more sense. However, I've never had a bad experience for which I expected any refund or such.

 

[disneyshakeygirl]

A really cool opposite story to this is one time we were at California Adventure eating at Ariel's Grotto. We had already been through the characters, including Ariel (at the restaurant, they have Ariel with her flipper so she doesnt' walk around to the tables but you meet her before you're seated). Anyways, my daughter asked if she could go see Ariel again and I said sure since the area we were seated was right near Ariel, but we could see her.

So my wife and I are eating and about 15 minutes goes by and our daughter still hadn't returned. Concerned I got up to see what was taking so long and there she was playing cards with Ariel and Pluto. It was soooo cute. For some reason it wasn't busy that night and nobody was waiting to see Ariel so they just sat there and played cards for about a half hour, with Pluto.

That is really, really sweet . I always enjoy reading posts like these.

 

[kristennn]

It's the Disney junior animation encyclopedia. Amazon has them cheap often. My girls look at them all the time where as the autograph books just sit around. They are a bit cumbersome but worth it and the characters make a big deal over seeing their pages.

I love it! Do you recommend the hardcover or paperback? What is a good price on Amazon ... AND what id you meet the same character twice? Using Snow White as an example ..if we meet her at CRT and she signs - and then we go to the MK princess M&G and she ends up being one of the princesses? Do you just skip autographs? Do you just tell them - we already got your signature yesterday remember? Or do you find another spot in the book for them to sign or even have them sign the same page that a Snow White signed the other day?

eta- Do back sharpies work well - or do they bleed through? Is this one we should use a pen on?

 

[Altoqueenkelly]

We had amazing Snow-White experiences last June...

We had a CRT lunch after BBB, my daughter had dressed up as Snow-white (we brought the costume from home, so she had picked her out months in advance and was sooo excited to meet her!)

She was amazing, she got down and let my DD sit in her lap and they were giggling and laughing, just having a wonderfull time together.

Granted, I am sure she got special attention because she was dressed as snowwhite and had the BBB sash on... Ive noticed that all the characters pay additional attention to the BBB girls.

Later that same day we were sitting curbside for the parade and snowwhite walks the road with the dwarfs, we were right up front and even with the extremely loud music my DD was screaming "SNOWWHITE" while jumping & waving around... well, snow saw her and the most magical thing happened to us.... she LEFT the parade to come over and hug and kiss my DD, it was TRULY magical and DD still remembers it...

Moments like this make me tear up when I think of them, and of course, make me want to go back to Disney again & again.

(Oh, and PS: I checked the pictures, no moles on our snowwhites )

 

[FairydustyPrincesses]

I love the Snow White parade and Ariel card stories.

How cute they were playing cards like it was as normal as anything!

I live the parades. This trip dd 8 was too cool for everything and likely nit believing in anything. She wasn't really showing excitement on our first day until Ariel spotted her in the parade (dd has red hair and was wearing the same dress as Ariel, the green one , having just left bbb) and Ariel got excited and waved then grabbed Eric pointed her out andrhey blew a kiss to her together. Her face beamed and I cried lol. So I'm sure snow making a detour to give your girl a kiss was amazing! Just like the commercial. And really one moment like that makes up for any crappy snow white.

Oh and wdwsearcher- I meant to say earlier hey only held a snow white grudge not all.

As for the book I had paperback but I'd do what others did and take it to an office store and have them spiral bind it and laminate covers
. Ours got a bit dog eared because I didn't have time to do that. These people also added pages for characters who weren't in the book.

I got my books for $10 each on sale on amazon.

 

[shalom]

A few years ago we were on a Disney cruise and my adult DD complimented Belle -- told her how pretty she was. Belle smiled and said, "I know." DD thought that was totally tacky.

I think Belle's one of those intellectuals who find their beauty kind of annoying, because they see it as meaningless (we don't choose our looks), and because it attracts doofusses like Gaston.

Maybe MSW is a Ginger hater

Maybe Ariel said something snippy to her earlier, so she was finding all redheads annoying that day.

 

[maxiesmom]

Just trying to clarify some things. Not everything needs to be addressed right then. Maybe if I expected something monetary to smooth over my bad experience this advice would make more sense. However, I've never had a bad experience for which I expected any refund or such.

I never meant my post as a direct reply to yours alone. I wasn't assuming your e-mail was nasty, just stating that is how someone I shop with handles things. And I am sure it is pretty common, as it is easier to hide behind a computer and complain than it is to deal with people face to face.

But I still think if you can't spend 15 minutes to complain and allow Disney to fix the problem then and there, then it really wasn't anything that needed to be addressed later on either.

 

[jacksgirl]

We had a similar experience with the Mad Hatter at 1900 Park Fare. My boys had been looking forward to him the whole trip and expecting that he would be so fun, but he was EXTREMELY sullen and rude. Not "in character" rude, just rude! Of course, we have had lots of wonderful character experiences, but this one was nonetheless disappointing.

 

[FairydustyPrincesses]

I never meant my post as a direct reply to yours alone. I wasn't assuming your e-mail was nasty, just stating that is how someone I shop with handles things. And I am sure it is pretty common, as it is easier to hide behind a computer and complain than it is to deal with people face to face.

But I still think if you can't spend 15 minutes to complain and allow Disney to fix the problem then and there, then it really wasn't anything that needed to be addressed later on either.

Well I didn't multi quote but I believe you did say it reminds you of said friends shopping adventures and why else bring her up on this thread but to make that comparison?

It may not have been about her specifically but she was pointing out everyone who emails a complaint does not do it nastily that some of us don't use a computer screen to hide behind to flame people.

As for me being the op I assume you were comparing it to me and my email was not coarse either. I complimented all the other characters (in general not by name) and said it was not going to keep us from coming back. Also I would have complained there like I said several times but I was giving her the benefit of the doubt and I'm only complaining now because it's not an isolated incident.



Not saying people don't handle the situation with Disney the way your shopping buddy does but no one on here has. Besides- to get free stuff from Disney I'd imagine I'd get much further reporting the minute it happened in park not emailing later

 

[FairydustyPrincesses]

I never meant my post as a direct reply to yours alone. I wasn't assuming your e-mail was nasty, just stating that is how someone I shop with handles things. And I am sure it is pretty common, as it is easier to hide behind a computer and complain than it is to deal with people face to face.

But I still think if you can't spend 15 minutes to complain and allow Disney to fix the problem then and there, then it really wasn't anything that needed to be addressed later on either.

Well I didn't multi quote but I believe you did say it reminds you of said friends shopping adventures and why else bring her up on this thread but to make that comparison?

It may not have been about her specifically but she was pointing out everyone who emails a complaint does not do it nastily that some of us don't use a computer screen to hide behind to flame people.

As for me being the op I assume you were comparing it to me and my email was not coarse either. I complimented all the other characters (in general not by name) and said it was not going to keep us from coming back. Also I would have complained there like I said several times but I was giving her the benefit of the doubt and I'm only complaining now because it's not an isolated incident.



Not saying people don't handle the situation with Disney the way your shopping buddy does but no one on here has. Besides- to get free stuff from Disney I'd imagine I'd get much further reporting the minute it happened in park not emailing later

 

[goofy4tink]

There's a lot of suggesting, on the DIS, that someone talk to a manager immediately and report a bad experience. However, it's vacation and frankly MOST people are probably not good at holding it together well enough to remain calm and not let the adrenaline get the best of them. Who wants to walk around feeling spent or bad after reporting someone? Who wants to spend the 15-30 minutes, or more tracking down and reporting the offense? Who wants their kids to see them make a big deal out of a princess giving 'tude? Not me and I suspect many others. It's much easier, more peaceful and takes less time for me to send an email to CS when I return home. Plus, by the time I decide to report the offense, I'm in a better frame of mind and feel much more objective. I don't think it's wise to always address the issue while it's hot.

It's up to each person to decide what will be the best course of action for them. But in all reality, it is always best to report any incidents immediately. If you feel spent or badly because you reported some incident, then perhaps it is best if you don't report it. But I truly think that Disney wants us to let them know, as soon as humanly possible, when something goes wrong in the parks. I have taken the 15 mins needed to report both good and bad experiences. It doesn't take much to take a few mins and stop off at Guest Services that day, on your way out of the park. That's what I do..unless it's something that needs immediate attention. You walk right past Guest Services as you exit the park...it's not tough to go there.

Well, in my situation my first responsibility was to my child. And she actually wrote a letter to Disney. It helped her get her feelings out, as well as put her in control of a situation that affected her directly. Since we came home later Saturday night and today is a holiday it will go in the mailbox to be mailed tomorrow : ) She included the date and time so they can narrow down the CM.

I had a crying child who had her feelings hurt. I know my child. If I would have called a manager over right then, she would have been mortified. Right or wrong her feelings are what they are. If it had been me I would have talked to someone right away. Maybe you should put your gavel away and judge yourself. You are the only one that knows your situation fully. You don't know ours. People seem more irritated than anything. Besides, like I explained to my daughter, this could have been a one time thing. We are dealing with real people, not animated beings.

Put my gavel away and judge myself??? Not sure I understand what you mean. I never said I understand anyone's situation...I'm not there, no way I can understand it. I merely stated the best way to handle a bad experience. This is what Disney asks us to do. It is always a good thing for our kids to see us resolving issues without getting angry. And speaking to someone about a bad experience, be it a bad server in a restaurant or a nasty character experience, it's good to get it dealt with. There is no need for anger or nasty shouting...that would indeed upset a child. But, stopping at Guest Services, in the case of an issue outside a restaurant, is always a good idea. It's not so awful for a youngster to see mom or dad dealing with a problem nicely.
But really....my gavel??? I seldom judge anyone. We each have to do what we feel is best for our family. If you feel it's better to just ignore it and deal with it days later, via an email or letter then fine.

As far as people saying that those that report bad stuff are doing it to get free stuff.....not my case. I just want Disney to know if there is a situation that could have been dealt with better.

But, on the other hand, I take the time to report good CMs as well. When I see a CM going above and beyond, I try to let Guest Services know so that CM's file can be noted. I love seeing the GS CM's face as I step up and tell them I want to speak to them about a CM. They get sorta white and look nervous. THen, I tell them the CM in question was incredible, and was terrific. The relief and happiness on their face is something to see. I guess they don't get too many good CM reports.

 

[goofy4tink]

Well I didn't multi quote but I believe you did say it reminds you of said friends shopping adventures and why else bring her up on this thread but to make that comparison?

It may not have been about her specifically but she was pointing out everyone who emails a complaint does not do it nastily that some of us don't use a computer screen to hide behind to flame people.

As for me being the op I assume you were comparing it to me and my email was not coarse either. I complimented all the other characters (in general not by name) and said it was not going to keep us from coming back. Also I would have complained there like I said several times but I was giving her the benefit of the doubt and I'm only complaining now because it's not an isolated incident.



Not saying people don't handle the situation with Disney the way your shopping buddy does but no one on here has. Besides- to get free stuff from Disney I'd imagine I'd get much further reporting the minute it happened in park not emailing later

Let me ask you something, and I mean this in the nicest way possible. I think I remember you saying, early on in this thread, that you wished that something had been done, by the CM, to make your dd feel better, after the disappointment of not meeting Snow White. Maybe I'm confusing you with someone else.
If I'm correct.....my question is this....if you had gone to Guest Services, and talked to them about your experience (and it was a valid complaint, at least to me..I wouldn't have been happy about the way it was handled), they could possibly have provided your dd with something else...maybe a quick meet and greet with Snow White at another area. Who knows. I know you didn't want to deal with it then, and I realize you weren't looking for free stuff. But perhaps they could have done something for your dd that would have made her feel better about the whole thing.

 

[FairydustyPrincesses]

Nope, because I didn't report her. I said she had a bad day. It's the only "bad" Disney experience we have had and I don't feel owed anything. My only intent in reporting now is it obviously was not a one time experience , a bad day- this particular girl has poor people skills apparent and needs told to watch herself or hand over the black wig to someone who won't make snow white look like a jerk. I don't want a thing.

I don't think every little thing needs reported. If the server had said it that way I honestly wouldn't have cared but a princess doesn't need to do that. I don't feel the need to report every incident because "Disney needs to know" . People have bad days so no need to report except it was worse because she is a character. Had I not heard she did the same thing to others I'd still not have reported. Maybe everytime a character acts poorly they do need reported idk. That's to each person to decide on their own. Some people are more comfortable hitting guest services daily to give a run down of their. Others don't feel their voice needs to be heard on every issue and may question if they misjudged things. To each their own. Guest services isn't the only way to remedy- that's why they have the contact us sections .

 

[maxiesmom]

Well I didn't multi quote but I believe you did say it reminds you of said friends shopping adventures and why else bring her up on this thread but to make that comparison?

It may not have been about her specifically but she was pointing out everyone who emails a complaint does not do it nastily that some of us don't use a computer screen to hide behind to flame people.

As for me being the op I assume you were comparing it to me and my email was not coarse either. I complimented all the other characters (in general not by name) and said it was not going to keep us from coming back. Also I would have complained there like I said several times but I was giving her the benefit of the doubt and I'm only complaining now because it's not an isolated incident.



Not saying people don't handle the situation with Disney the way your shopping buddy does but no one on here has. Besides- to get free stuff from Disney I'd imagine I'd get much further reporting the minute it happened in park not emailing later

I never stated anyone here sent of a nasty-email. Good grief! My point was that I shop with someone who always seems to have issues, but can never be bothered to address them at the time. And that I think it is best if you do address them at the time and give whoever made the error the chance to make it better for you, then and there. Otherwise you are doing yourself and the company a dis-service. No matter where the problem arose, at home shopping, or at WDW. Give whoever wronged you a chance to make it right.