When did any form of transportation work 100% - without any incidents? Did I miss this miraculous invention? Accidents happen and there is human error whether we want it or not. Disney is always under a microscope and every incident, no matter how big or small, is reported heavily. Again, it happened - it will happen again (I hope not but I am also realistic) - no one was hurt - it was fixed and we move on. I am quite sure as these incidents occur, they are investigated and corrections are made, so that they are avoided in the future, if at all possible.