Shareholders discount in restaurants

[lilacgems23]

You can no longer use it at buffet restaurants, which is nice of Disney to actually inform their shareholders! I was refused it in Resaurant des stars Tuesday and was told its now only table service restaurants.

 

[DLPdaft]

Did you query it anywhere else? It seems strange to me that this hasn't been advertised anywhere. I would have gone to City Hall and discussed it with them, as to me thats a major change in their terms and conditions.

 

[lilacgems23]

No I didn't try it anywhere else and didn't think to ask City Hall. I did kick up a bit of a fuss and insisted I could use it and have done many times but she was really insistent that you can't.

I was also told many times on the stalls that sell souvenirs you can't use the card here too only in the shops.

 

[thehails]

There isnt any change listed on the shareholder website - this is taken from the site

Enjoy a 15% discount on table service and buffet restaurants in our Parks, Disney Hotels, Disney® Village and Golf Disneyland®. Simply present your Shareholders Club Card when you pay.
Restaurant Reservations at +33(0)1 60 30 40 50
More information about all Disneyland Paris Restaurants, click here.
Offer excludes: Rainforest Café®, King Ludwig's Castle®, Planet Hollywood®, McDonald's™, and does not apply to meal vouchers, bars, or themed meals such as Thanksgiving, Christmas, New Year's Eve and Dinner shows. Cannot be combined with any other promotional or special offers, including the Annual Passport offers or discounts.

 

[**Clare**]

That's strange, I used my shareholders card at Chuck Wagon and Plaza Gardens buffets on 3rd and 5th July without any difficulty.

 

[Ware Bears]

It's a shame you didn't ask to speak to a manager and query it further. The discount page on the official Euro Disney SCA website must be up to date as it's showing the new Earl of Sandwich discount so I'm wondering if this particular CM is just misinformed.

As for the stalls, I believe it's only ever been in the shops that you get discount.

 

[kizzabel]

Im about to email SHC. Thats ridiculous.
Will post the response.

 

[Ms Poppins]

That's terrible. Surely they can't just change this and not advertise it? I hope this hasn't changed. Some of the buffets are quite pricey and although not 'table service' they are much more expensive from CS and should be included.
I know most of us only have a shareholders card for the discount on food it provides.

 

[jarofdirt]

I think it must be a few CMs in Restaurant des Stars that don't really know what's going on. We've been refused the discount twice (last year and the year before), asked for a manager and got it. Though they had real problems putting it through the system there, took ~20 mins both times too.

Perhaps it's not in the computer system for odd reason?

 

[Lisa_C]

Hmmm, this seems rather odd. I would've contacted the manager there and then with the problem. Hope you kept your bill receipt, email the shareholders address and send them a copy of it attached to it. It still reads table service and buffets, and they would surely have to email us shareholders with such a major change? I think they got mixed up that day! Not sure what they can do as it's really only a few euros that you would've saved, but maybe next time(hopefully there will not be a next time ) act on the spot and recover those precious cents

 

[kizzabel]

Dear Christina,

Thank you for your e-mail.

As a member of the Shareholders Club, you can benefit from a 15% discount on table service and buffet restaurants in both Disneyland Paris Parks. The offer is limited to the conditions mentionned in the Shareholders Club section of our Corporate Website.

Feel free to contact us for any further information.

Yours sincerely,

Euro Disney S.C.A.
Shareholders Club
Free line: 00800 64 74 56 30 *
Tel.: +33 (0)1 64 74 56 30
Fax: + 33 (0)1 64 74 56 36
E-Mail: eurodisney@clubactionnaires.com

Website: corporate.disneylandparis.com

(*) From France, United Kingdom, Germany, Belgium, Netherlands, Spain and Italy from a land line, national operators only

This is the response i got its a case of call a manager if you encounter this problem

 

[jillrobinson]

We've had Shareholder's discount applied in Restaurant des Stars several times without any problem, so it's not the computer system.
I would email the shareholders club expressing your dismay at the incorrect information you were given by the CM.
I'm sure you'll only get an apology in return but it may encourage them to review staff training, so it doesn't happen to others.

 

[lilacgems23]

I think it must be a few CMs in Restaurant des Stars that don't really know what's going on. We've been refused the discount twice (last year and the year before), asked for a manager and got it. Though they had real problems putting it through the system there, took ~20 mins both times too.

Perhaps it's not in the computer system for odd reason?

I never had a problem using it on previous two visits.