~OMHO~ I detest the NPB, it's too big and clinical looking for me, and i am a massive Sequoia fan!!
I've stayed there several times and I've love it. Clean comfortable rooms, lovely views of the Lake (request one when you book or we have been lucky and just asked at reception and been "upgraded") the hotel is so warm and inviting....shame I'm in the Cheyenne next week but the kids refused to share a bed as there is an 8 year age gap LOL!
I've never heard of a refusal to change rooms before, I've personally changed rooms before as I was fussy over the trees blocking my view, and they don't usually make a fuss if there are room available. I've also know a CM to upgrade a hotel if there is no room available and the managers step over backwards to make your stay magical. Maybe QueenDisney had a tired receptionist who needed some Pixie Dust that day!!