I am travelling on business this week in Tampa, Florida, and staying at the Westin where my company has a negotiated block of rooms. I stay here enough that I have gold status at the Westin hotels. But tonight, I had the most bizarre experience that I have ever experienced.
I arrived back at my hotel shortly after 5pm this evening. I walked into my room, and noticed that my cell phone charger was no longer plugged in at the desk where I left it this morning. In fact, the entire desk was cleared off of my notes, and extra bottles of water I had staged for the week. Then I turned around, and realized that my eyeglasses and eyeglass case were also gone. A check of the bathroom revealed that all of my toiletries, brushes, alarm clock, contact lens solution and case, and crossword puzzle book were also missing. Only my clothes and suitcase stored in the closet remained in my room but the rest of my stuff was completely cleared out!
So I called down to the front desk asking about my stuff, and they had to go investigate what had happened. They finally found my toiletry bag, with most of my things stuffed inside. However, my travel alarm clock, open bottle of saline solution (that was sitting on the counter,) one cap to my contact lens case, and my pen were all missing and have not been located. I assume they were thrown away, and the alarm clock was either stolen by the housekeeper packing the stuff (though she reports never seeing it), or by someone who had access to where my bag was taken after being removed from my room.
The hotel manager apologized several times, and said they are investigating the matter. They have no idea why the housekeeper thought I'd checked out, when all of the systems, and all of the evidence, appeared to clearly indicate the room was occupied. They fact that my key still worked indicated that they didn't check me out at all so none of the story makes sense.
The hotel went out and bought me a new contact lens kit, and have offered to replace the alarm clock for me, so I should be "whole" after they make amends. But it's still creepy to feel violated by having someone pack up your stuff and stick it somewhere without your knowledge.
All in all, I was not amused!! Luckily the hotel sets out a Wii each evening for guests to use, so I got my frustrations out on the Wii before dinner and felt somewhat calmer.