Second Contract Welcome Home Stay

[VGCgroupie]

Yes incorrect unless they changed it again very recently which I don't think they have.

Also to add I just booked a 2nd welcome home stay within the last 2 months.

 

[VGCgroupie]

Yes, they seemed to not be aware and said they didn’t know why the guides kept telling people to call to ask…but they said it in such a way as to infer it was the guides who were poorly informed. (Hence my eye roll…)

When you get your points loaded call and just say "Im calling to book my welcome home stay for the new contract I just purchased" dont ask if they do it

 

[auralia]

We were denied a second welcome home and all I needed was one day. To make it worse it was my husbands first contract my other contracts are mine alone. He is on the new direct contract and it is his first DVC contract and they still denied us after telling him during the welcome call that he qualified. It was frustrating and member services was unpleasant. I am also on the contract, but he is a 100% new Dvc member

 

[Fullchaos]

Just to update - while they said a second welcome home was possible, I couldn't get the room type I wanted. So I had to cobble together a stay and waitlist to get the points to go as far as I'd like. So think they do try to make it happen, but they won't move mountains if something comparable is available (even if it means shortening your trip - example resort view isn't available, preferred view is - nothing is crossing back from the cash side to help out)

 

[VGCgroupie]

We were denied a second welcome home and all I needed was one day. To make it worse it was my husbands first contract my other contracts are mine alone. He is on the new direct contract and it is his first DVC contract and they still denied us after telling him during the welcome call that he qualified. It was frustrating and member services was unpleasant. I am also on the contract, but he is a 100% new Dvc member

I would call your guide and tell him that this is not acceptable.

Just to update - while they said a second welcome home was possible, I couldn't get the room type I wanted. So I had to cobble together a stay and waitlist to get the points to go as far as I'd like. So think they do try to make it happen, but they won't move mountains if something comparable is available (even if it means shortening your trip - example resort view isn't available, preferred view is - nothing is crossing back from the cash side to help out)

If its not available to rent out cash then then cant rent it for a welcome home stay.

 

[Fullchaos]

On the subject of calling your guide, I just got a piece of mail that says my guide left the company. What normally happens then, do I just call the general number?

 

[VGCgroupie]

On the subject of calling your guide, I just got a piece of mail that says my guide left the company. What normally happens then, do I just call the general number?

I would not. I would get a recommendation from the here on a guide that is good. I have 2 that I can recommend.

My guide is virtual only and he is really knowledgeable and has been really great.
Bill Koontz
Senior Vacation Club Guide
Direct 407-827-5172
Bill.Koontz@DisneyVacationClub.com

The guide I met at WDW that was very very nice and works there so you can meet him in person.
Chris Spindler
407-827-5282
christopher.spindler@disneyvacationclub.com

 

[Fullchaos]

I would not. I would get a recommendation from the here on a guide that is good. I have 2 that I can recommend.

My guide is virtual only and he is really knowledgeable and has been really great.
Bill Koontz
Senior Vacation Club Guide
Direct 407-827-5172
Bill.Koontz@DisneyVacationClub.com

The guide I met at WDW that was very very nice and works there so you can meet him in person.
Chris Spindler
407-827-5282
christopher.spindler@disneyvacationclub.com

Thank you so much!