Screenshot Your ADR and FP+ Or Not?

[jhaig]

I am trying to find out how I should prepare a "backup plan" for the reservations on MDE in light of many saying their ressies have disappeared. What is the deal with taking screenshots on your phone? Some say this is a good idea to prove that you had made reservations, then some say they are being accused by cast members of photoshopping. How else can you prove you had previous ADR's or FP+ and will it make any difference if CM's think you faked it?

 

[mag73]

I am trying to find out how I should prepare a "backup plan" for the reservations on MDE in light of many saying their ressies have disappeared. What is the deal with taking screenshots on your phone? Some say this is a good idea to prove that you had made reservations, then some say they are being accused by cast members of photoshopping. How else can you prove you had previous ADR's or FP+ and will it make any difference if CM's think you faked it?

I just did after reading some of the other posts . I am not sure if it will really make a difference but it can't hurt.

 

[js]

I am trying to find out how I should prepare a "backup plan" for the reservations on MDE in light of many saying their ressies have disappeared. What is the deal with taking screenshots on your phone? Some say this is a good idea to prove that you had made reservations, then some say they are being accused by cast members of photoshopping. How else can you prove you had previous ADR's or FP+ and will it make any difference if CM's think you faked it?

ohhhh, good idea.
I guess it can't hurt.
I see you are going in September to GF. We are too on September 20 and staying at GFVs. Our FP+ selection time is end of the month.
YIKES LOL

 

[surferdave]

The problem is that MM+ is dynamic, and ultimately all you can show them (even if they don't suspect you of photoshopping) is that you had certain reservations at one point in time. You can pretty much change your ADR and FP+ reservations multiple times daily and take screenshots every time, so the screenshots ultimately don't provide any sort of evidence that you currently hold the reservations, or that the system lost your reservations.

That's part of the problem with a completely digital system like this; there's no transparency for the user to be able to display what virtual assets they hold when the data becomes corrupt.

I'm sure someone will post not to worry because of how WDW handled their problem at the time, but be aware that the experiences posted here have varied wildly.

 

[CharmedLife]

I screen-shot everything, but more so I would have a record of confirmation numbers, etc., in case I lost my internet connection for some reason while out and about... Never needed them but I was glad I had them just in case! Not sure how a CM would handle it if you gave them that confirmation number and it wasn't showing up in their system. I guess I'm glad I haven't had to find that one out!

 

[ArwenMarie]

I honestly don't think screenshots will work for missing FPs. I think you would just be out of luck and have to rebook. I never have lost an ADR. I just wing it with whatever is in the computer.

 

[jco_direwolf]

I honestly don't think screenshots will work for missing FPs. I think you would just be out of luck and have to rebook. I never have lost an ADR. I just wing it with whatever is in the computer.

The one time in the last 9 years I had a lost ADR. I had the number and everything and they where like "don't care we are going to take you at your word and seat you." Kinda a let down I was all prepared "doesn't some one want to see my 8x10 color glossy photographs with circles and arrows? ".

I agree you can take screen shots and I'm sure some where buried in MDE some place there is a transaction ID. But it's not on screen and I would expect that Disney can honor every random screen shot of FP+. Because otherwise I could make my FP+ for A&E screen shot, cancel same day make my FP+ for Soarin rinse repeat.

Same way people use to make ADRs at 3-4 places and only used the one at the park they ended up in at lunch time

 

[Crl1817]

I don't know if it would help, but it is hard to imagine it would hurt. And if you had screen shots of bunches of ADRs and fastpasses and they all disappeared and you had nothing, well, it seems to me like most people would believe that was a glitch. Because why would you make a ton of plans and then erase it to absolutely nothing.

 

[jco_direwolf]

I don't know if it would help, but it is hard to imagine it would hurt. And if you had screen shots of bunches of ADRs and fastpasses and they all disappeared and you had nothing, well, it seems to me like most people would believe that was a glitch. Because why would you make a ton of plans and then erase it to absolutely nothing.

To game the system.

 

[N.O.Parrothead]

The one time in the last 9 years I had a lost ADR. I had the number and everything and they where like "don't care we are going to take you at your word and seat you." Kinda a let down I was all prepared "doesn't some one want to see my 8x10 color glossy photographs with circles and arrows? ". I agree you can take screen shots and I'm sure some where buried in MDE some place there is a transaction ID. But it's not on screen and I would expect that Disney can honor every random screen shot of FP+. Because otherwise I could make my FP+ for A&E screen shot, cancel same day make my FP+ for Soarin rinse repeat.

Same way people use to make ADRs at 3-4 places and only used the one at the park they ended up in at lunch time

 

[wdwjeffc37]

I was advised to take pictures of the kiosk screen when making changes to my FP+ reservations. You could stop by a kiosk, pull up your MDE account and snap a quick pic. I think the current date and time are on the kiosk screen. She specifically said to take a pic not a screen shot. One of my changes was messed up (split our party between two different attractions) and they were finally able to fix it (I'm stubborn) but she didn't like it.

 

[MaryKatesMom]

The problem is that MM+ is dynamic, and ultimately all you can show them (even if they don't suspect you of photoshopping) is that you had certain reservations at one point in time. You can pretty much change your ADR and FP+ reservations multiple times daily and take screenshots every time, so the screenshots ultimately don't provide any sort of evidence that you currently hold the reservations, or that the system lost your reservations.

That's part of the problem with a completely digital system like this; there's no transparency for the user to be able to display what virtual assets they hold when the data becomes corrupt.

I'm sure someone will post not to worry because of how WDW handled their problem at the time, but be aware that the experiences posted here have varied wildly.

Yea, that. I made hard copies of my itinerary and brought them to the park but I did think they were rather useless.

I could have as an AP holder made FP+, printed them, then moved them to another day.

If it isn't in the system, they don't exist.

I did however screen shoot them and texted them to my family so we knew where we were supposed to be.

 

[Crl1817]

To game the system.

Well, right. But it seems to me that the risk-benefit analysis is pretty poor if you actually have ADRs an fastpasses and give them all up in the hopes that disney will give you something better. Total photoshopping where there never was any ADRs or fastpasses would make more sense.

It seems like it couldn't hurt to capture sceenshots and might help.

 

[Priory]

Why doesn't each user's account have an audit trail or change history? It makes no sense to me. If it would require more servers, that should have been factored into the 10 gazillion dollar budget for this project.

 

[NavyDotz]

if you log onto the website/desktop version there is an option to print all your ADRs when viewing under the MY RESERVATIONS & TICKETS link

i havent booked any FP+s so i dont know if those are/will be listed but i believe they will bc there is a section that says FP+ after the tickets & ADRs section

 

[jco_direwolf]

Why doesn't each user's account have an audit trail or change history? It makes no sense to me. If it would require more servers, that should have been factored into the 10 gazillion dollar budget for this project.

Because I know a lot of Database guys and I'm sure there is one with a huge transaction log. If they want to reconstruct it for every user every time there is an issue I doubt it.

Also my guess is they are using some large distributed database back end and its likely hard to get to this information because the back end is likley never consistent every record across the servers is eventually consistent But the whole is never.

 

[Shaden]

I honestly don't think screenshots will work for missing FPs. I think you would just be out of luck and have to rebook. I never have lost an ADR. I just wing it with whatever is in the computer.

For the record, screen shots worked for messed up FPs for us ....

We had had an FP booked and then wanted to switch it because there was no wait, initially when you select to change the attraction for another, it shows up as if you were going to get the same time, it did not do this for us and gave us a time much later in the afternoon.

Took the screen shot to the kiosk of our original FPs and times, the CM tried to tell me nothing she could do about it, asked to talk to the special lady in the Guest Relations vest with the Ipad, CM told me "There is nothing she can do about it either" ... talked to guest relations, showed her the screen shot, explained what happened, were issues an Any time FP for that attraction.

This can actually be especially important because sometimes what system shows YOU, isn't what they see on their end.

For instance we were given another set of "Anytime FPs" on another day, which included ALL attractions, including wishes, Anna and Elsa ... etc.

We went to use them for wishes and were told they didn't cover wishes. She didn't show me her screen, but told me on her screen they weren't linked to Wishes, I showed her My screen where it did include wishes, and she let us in.

 

[DisneyWisher]

For A&E we were behind a family that wasn't showing dad had a FP for it. He tried showing his MDE acct on his IPad and a screen shot of his phone and they still denied him. Hope they will honor it but don't count on it...I felt bad for them because he just wanted to see his daughters reaction..he wouldn't have added to the line.

 

[jhaig]

For A&E we were behind a family that wasn't showing dad had a FP for it. He tried showing his MDE acct on his IPad and a screen shot of his phone and they still denied him. Hope they will honor it but don't count on it...I felt bad for them because he just wanted to see his daughters reaction..he wouldn't have added to the line.

This is the kind of stuff I worry about, where the guest gets a raw deal even though they didn't do anything wrong, proof or not.

 

[wilkeliza]

Anna and Elsa and Seven Dwarfs are the only situation where it doesn't help.

I have heard if all of someone's fast passes gets wiped due to Disney error they can reinstate them at guest relations but can not reinstate Seven Dwarfs or Anna and Elsa. They are under direct management order not to. However, some people have had luck with no strings cards because of it.

Now if you had Seven Dwarfs or Anna and Elsa and poof it is gone then you rebook to something else they are less forgiving. I think they would deduce you yourself change it and now are trying to con them into getting the no strings cards for Anna and Elsa or Seven Dwarfs.

Also if you talk to any guest relations or IT and they say it is going in your file ask for a transaction number. Every guest has a file and if you have the transaction number from even a written note then it helps the park GR CM look it up much faster.