Saratoga Springs=A Dissappointed DVCer

I haven't read all the replies, but I have to say the op experiences are what I call "a lack of attention to detail" & a "lack of communication." We rarely have the full compliment of towels in a one bedroom - usually there are only two hand towels, not four. Also, we had telephone issues at OKW within the last year, too.

I have spoken to the head of housekeeping at OKW several times over the past year. Last month I had a nice conversation with the General Manager at OKW. I felt she really listened & appreciated the feedback.
 
Same with the toliet paper, it is horrible, but its horrible everywhere.
Can't agree with you there. Go to the Grand Floridian and use the bathroom there. Besides, how about springing for some better toilet paper? We're supposed to be coming HOME.

I guess I kind of agree with this. Not necessily the OP, but I think many DVCers are under the impression that housekeeping is on their hands and knees scrubbing the bathroom floor with Lysol between each guest.
Not the case at all. I expect a reasonably clean room. I used to travel for business 3-5 days a week for many years. Never ran into a problem like this. I stayed at Hiltons/Hyatts/Marriotts for the most part. DVC resorts should be AT LEAST as good as these hotel chains and I expect them to be better. When I check into a hotel (any hotel mind you, not just DVC) I don't expect to have to clean the room myself.

gadgetRick, remember it helps to keep our dues down if we all just pitch in and sweep up the short curlies on our own.
Wrong answer. Our dues always go up and will continue to do so. I am not paying annual dues so I can come and clean the rooms when I first come in. It's not so much a, "I found a hair," issue as it is a health issue. I'm sure there are standards the board of healt expects hotels to hit. I'm guessing short curlies in the bathrooms are not part of those standards. If I wanted to have to clean when I went on vacation I would have just bought a house. I bought DVC because I don't want to deal with this kind of stuff. I just want to go on vacation.

As to the TP issue, I've been hearing a rumor that, in keeping with the themeing at my home resort of VWL, they will be doing away with TP altogether at VWL and putting in buckets of leaves and bark. That will be a little softer than the current stuff anyway...
Now THAT'S funny! :rotfl2:

On the theming issue. Other than a few pictures in the rooms, the race track bugle playing and the horse in the check in area I don't see anything else which makes me feel like I'm anywhere than in Florida. It's not that I like or dislike the theming, I don't FEEL any theming. It's lacking in this area.

And don't take my posts as anti-DVC since I still love my membership and feel it's good for what myself and my family likes to do. I'm just expressing my opinions about SS based on the things which happened to me on my last stay there. We can all debate whether we like or dislike SS but, in the end, it's a personal preference. I do not care for SS. Many people love it. I didn't care for it BEFORE I experienced what I did on my trip last week. It doesn't help me feel any better about SS but I still didn't like it before this all happened. Rather than talk about what we all DON'T like about SS I figure I'll make a list of what I like and a few suggestions of things which, I feel, might make it a better resort:

What I like:
-The spa--great facilities. Great service there.
-Proximity to DTD. Yes, I do like to go over there a few times while I'm down there. Still quite a bit to do there.
-Proximity to off-property stuff--easy off and back on the property if you need to buy a pack of gum (of which, you cannot buy anywhere on Disney property--FYI).
-Nice pool--although I just wish they'd have given it a view.

Suggestions
-Work more on the theming of the property. Make it FEEL like you're not in Florida (the weather not withstanding).
-Add a sit down restaurant. Theme it to what you'd get in upstate NY.
-Expand the Artists Palette so it's bigger (to support more guests) and has more choices like a quick burger and fries for those of us who just want to eat and run and like cholesterol...
-Add another boat dock over towards Cogress Park and/or a bridge directly over to DTD.
-Make the grounds feel more, well, friendly. Very bland grounds. I don't mind walking but it's just plain boring walking around.
-Do something more with the area around the pool where the admin offices are. Seems like they could do more there. Maybe make it a miniature horse track?
-Do something to the hallways to make them NOT feel like an apartment complex in Southern California. Oh, get rid of that dang paint which makes you slide on your butt when it rains outside. Get something which is a little more slip-resistant. This IS Florida afterall.
-Expand the concierge desk. SS is HUGE and they need to be able to support more guests.
-Keep the bars open longer. We're on vacation! I don't mind sitting down with a martini after a long day at the parks but they're closing the bar at 11:00. Kinda early for some of us. They should stay open to at least 12:00. Gives you time to go out, have dinner and come back to relax.
-Make the bar bigger. The bar itself is tiny. Sometimes people like to sit at a bar and chat rather than on a couch.


I'm sure we can come up with more suggestions.
 
Oh yes the toilets do flush rather loudly. I do wonder if this doesn't have to do with it being a new resort and the gov't regulations on the low-flow toilets.

Stores do sell a lot of those industrial toilets that can suck down about 800 golf balls in one flush. I think that is what they need because of the low flow of water and they need to make sure everything goes down. ;)

If a lot of people don't really like SSR, well good ;) It will make it easier for me to snag a great view in Congress Park.

I think it is quite the baby of a resort. It has a lot of growing to do, a lot of kinks to work out and the foliage does need to grow. I think that when it has time to mature and grow it will be a nice resort.

It does sadden me though to think that those of us who do like SSR and who buy SSR are kind of the "low class" DVC'ers of the bunch.
 
I have stayed at the Grand Floridian many times and have never noticed the toliet tissue being an improvement. Are you referring to that in the rooms or the public restrooms, in the lobby, maybe there is a difference?

As to the restaurant that is on the way, SSR is not finished so many of your complaints might be dealt with when they are finished. Burgers and fries will be offered there.

I agree that rooms including bathrooms should be clean. I do wonder if the bathrooms at DVC are inspected more closely by members than at other hotels by guests, including yourself especially when on business.

The hallways really do not bother me, but then neither do the ones at OKW and I see no difference. Personally I feel at SSR the stairwells are covered better than OKW where you get soaked trying to get from floor to floor.

Which resort do you like?
 

cobbler said:
It does sadden me though to think that those of us who do like SSR and who buy SSR are kind of the "low class" DVC'ers of the bunch.

That is absolutely not the case.

I seriously doubt if most of those that complain about SSR ever experinced OKW when it first opened in phases just as SSR is doing. Landscape does not develop overnight, especially since this resort has had the misfortune of experiencing mulitiple hurricanes.

BWV which has some of the most devoted of members also gets some of the harshest complaints also. And lest we forget BCV was about to be completely closed down, just kidding, due to the reviews posted here for awhile. Do a search on either of these resorts and you will see what I mean.

I also think it is unfair to compare the landscaping at SSR at this early stage to BC or WL as they did the easy way and attached themselves to already developed resorts.

None of the DVC resorts in my opinion have great dining options, but we really don't mind, as we use our unit to prepare meals and eat around the Disney world.

I mean truly where can you get a decent quick breakfast at OKW, BW, or BC. Only recently with the addition of the Marketplace at BC did it it improve some. As far as VWL you have Roaring Forks, very limited to us who prefer something more than burgers, fries, and chicken tenders and WCC and Artist Pointe, neither of which I care to dine at often.

I think it is fine everyone does not like the same thing, I just think at times the complaints are more personal and less factual.
 
GadgetRick -- I think you make some pretty good suggestions. I actually enjoyed my stay at SSR but I'm not sure I would've enjoyed it as much if my room was on the Vacation Club Road end of the Paddocks. And a boat stop at Congress Park and then at the Turf Club would have been outstanding. As a single female walking the path to DTD at night was somewhat unnerving. I also wanted to catch a boat up to POR/FQ or to OKW but with my room in Congress Park the most effective way to do that would have been to drive to the Turf Club and then catch boat...at that point I might as well drive to either resort.

DrTomorrow -- Other than the landscaping and the vaguely main streety feel of the common area nothing about the exterior of SSR reminds me of Saratoga Springs, NY. I had the unfortunate luck to get stranded there one year. Disney definitely could have made a bigger effort to do more with the decorative aspects of the architecture...to me it looks like recycled efforts from BCV.

Disney does need to work on a few things...making the Turf Club worthy of inclusion in the Downtown Disney scene would go a long way helping improve things. I'd love to see people catch a boat across just to get a few drinks and some live entertainment there. It's just too bad the main pool is where it is. In closer proximity to the Springs and the Paddocks would have been a better choice (I think they put a pond where the main pool should have gone).
 
Sammie said:
I think it is fine everyone does not like the same thing, I just think at times the complaints are more personal and less factual.

well said Sammie.

The SSR bashing is fine. As cobbler said, makes more room for those of us that actually want to be there. I actually switched our May ressies from BWV back to SSR.

As for the power flush, we have had those every time at the POLY.
 
/
VERY WELL DONE. I HAVE STAYED AT SSR 5 TIMES AND ABSOUTELTY LOVE IT! LOVE THE FITNESS CENTER AND SPA, LOVE THE GROUNDS. ALOT OF YOUR RECOMMENDATIONS ARE 100% VALID. i AM NEW MEMBER, SINCE 9/2003 AND WOULD RATHER STAY AT SSR THEN BWV (WHICH IS GREAT LOCAION TO JELLYROLLS AND EPCOT). i THINK WE ALL NEED TO GIVE IT :cool1: :cool1: TIME. THIS IS DISNEY AND THEY KNOW HOW TO MAKE MONEY.
 
cobbler said:
It does sadden me though to think that those of us who do like SSR and who buy SSR are kind of the "low class" DVC'ers of the bunch.
And it saddens me that people are defensive about the resort they own. I've said it before and I'm sure I will many times. No matter how many people hate the resort or how much you disagree with their reasoning, that does not necessarily make for resort bashing. Anyone can not like any resort for any reason and as long as it's factually correct or simply subjective, that is their right. Even if you were the only one to like a resort, not to worry. Even more an issue is when people are offended by the 11/7 month discussion. It's a simple fact that SSR and OKW are large resorts with lots of points. And IMO, it's factual that there is a higher percentage of people who own at those resorts that plan to trade out to BCV/VWL/BWV than the reverse. Same can and is said about HH and VB, accurately I might add. If you buy where you want and use the home resort priority you have no problems. But I can hear the complaints in a few years when people who own certain resorts are increasingly not able to get into specific resorts at the 7 month window. While there are some reports already of that issue, it is very likely to get worse over time. Not complaining, not nit picking, just stating a simple opinion and describing a situation. I frankly see no other alternative and the fact it's not a widespread problem already for DIS members doesn't change that.
 
cobbler said:
It does sadden me though to think that those of us who do like SSR and who buy SSR are kind of the "low class" DVC'ers of the bunch.

Oh, I figured I would get some heat for that but . . .

Now maybe they can get finished with SSR, build the next one so we can all start bashing that :teeth:
(That was a joke - just in case ;) )

Honestly though, when they continue to build more DVC resorts won't this make it harder and harder to get into the smaller resorts anyway?? So I guess we had better get used to it.

But in reality it will just MAKE everyone prepare when and where they want to stay. And we really shouldn't blame the resort(s) or people that buy there. Its just going to be how it is going to be.
 
We just came back from Disney Monday afternoon. After Magical Express picked us up from OKW, we stopped at Saratoga. I asked my kids if they would like to stay here (my kids are in their 20's). And they said, sure, it's close to Downtown Disney. They would like to give it a try for that reason alone.

I think some of those outer buildings they were working on at SSR could benefit from a small pool snack shop like the one at Turtle Pond Road at OKW. Disney could fix some of the kinks people are complaining about with some pool snack bars and maybe another semi-quiet/themed pool like Turtle Pond Road has at OKW. I talked with one mother on a bus while at OKW who told me they always stay at Turtle Pond Road because of the snack bar and pool/playground area there at OKW back in Turtle Pond - she said they don't visit the main pool at all. I hope Disney is listening to some of the things people are complaining about with SSR. It's got a lot of potential to be better than what it is.

It used to be that OKW was the one resort I could count on to get into at late notice. This last year I had to go on a waitlist for OKW at two months out to get a studio over Memorial weekend. That's never happened before. They did have availability at SSR, but no where else. In the four years we've owned, sheer size has come into play on availability more than once at less than three months out. The more rooms available, the better your odds are to get a room there.
 
We've stayed at SSR twice. We don't own there, but do own at BCV, VWL and OKW. We thought it was a wonderful resort. We like the bigger rooms at OKW, but SSR had the great things we love about OKW. The community feel rather than a hotel feel.

To those who got more towels than you were supposed to: You were lucky.
Don't plan on getting extra towels just because you ask for them. You were actually supposed to pay for the extra towel pack. If you have five in a one bedroom, that's why MS tells you they don't provide linens and bedding for the fifth person. The limited towels is one way that DVC and the members decided to save money.

About the toilets: All the Disney resorts I have stayed at have had the loud flushing toilets, not just SSR. There's nothing like having to get up during the night to go to the bathroom and then have to flush the toilet. You feel like you are going to wake the entire building. And don't get sick, requiring you to head to the toilet several times during the hour, all night long. Your neighbors will hate you.
 
JimFitz said:
I did not like the people at SSR. Lots of trash

:earseek:

Unnecessary, uncalled for and untrue!!!

Why does it always come to this? It seems that if folks don't care for SSR that people pounce on it right away with their bashing. If there is a problem with service, cleaning or something being broken, contact the proper department, get it resolved and move along. If you don't care for the theming, walkways, color of the paint on the baseboards or the shape of the remote control :rolleyes:, stay elsewhere, but don't bash it!!!

I have read some scathing reports about a few of the other DVC resorts (recently, in fact) but I don't "jump on the bandwagon" and call names. I put the info in the back of my mind, for when I am considering staying at another DVC.........and then go ahead and make another ressie at SSR.

I can't believe that I am having to respond to a remark like this, by an adult and fellow DVCer. I hope it was a joke!!!!
 
cobbler said:
OHonestly though, when they continue to build more DVC resorts won't this make it harder and harder to get into the smaller resorts anyway?? So I guess we had better get used to it.
It depends on the type of resort. IF any other resorts are built, CR would make it a little easier, EP would make it a lot harder. The two together would still make it harder due to the likely size difference.

Not heat directed at you, LOL, just the aggregate postings over the last couple of years of people who are too sensitive.
 
the aggregate postings over the last couple of years of people who are too sensitive.
I don't think it's really a matter of "posting" nor a matter of folks being "too sensitive". Rather, in general, there seems to be a societal trend towards criticism based on unfounded expectations.

Maybe people are simply internalizing less of what they're actually being promised, or assuming more. And, perhaps it is more evident on message boards, but I don't think the phenomenon is limited to the online realm.
 
Dean said:
And it saddens me that people are defensive about the resort they own. I've said it before and I'm sure I will many times. No matter how many people hate the resort or how much you disagree with their reasoning, that does not necessarily make for resort bashing. Anyone can not like any resort for any reason and as long as it's factually correct or simply subjective, that is their right. Even if you were the only one to like a resort, not to worry. Even more an issue is when people are offended by the 11/7 month discussion. It's a simple fact that SSR and OKW are large resorts with lots of points. And IMO, it's factual that there is a higher percentage of people who own at those resorts that plan to trade out to BCV/VWL/BWV than the reverse. Same can and is said about HH and VB, accurately I might add. If you buy where you want and use the home resort priority you have no problems. But I can hear the complaints in a few years when people who own certain resorts are increasingly not able to get into specific resorts at the 7 month window. While there are some reports already of that issue, it is very likely to get worse over time. Not complaining, not nit picking, just stating a simple opinion and describing a situation. I frankly see no other alternative and the fact it's not a widespread problem already for DIS members doesn't change that.
Well said, Dean, and my opinion as well.

Maybe people are simply internalizing less of what they're actually being promised, or assuming more. And, perhaps it is more evident on message boards, but I don't think the phenomenon is limited to the online realm.
I also think that is true, Bicker.

We all find things we don't like about specific resorts. For example, BWV and BCV are just not my cup of tea. I would place SSR above both of those, but SSR isn't exactly my favorite either. I have never stayed at VWL because it seems too much like my real home. Love the theme there, and we visit there every year. Just because I don't prefer to stay at those resorts doesn't make them "bad", it just makes them not the best for ME. My saying that is MY opinion, and my perogative to have it.
 
:earseek:
JimFitz said:
I did not like the people at SSR. Lots of trash
:earseek:

Gosh, I hope this is your attempt at sarcastic humor. Otherwise, that would be like me, a native of the beautiful state of Connecticut, saying some derogatory comments about your home state of New Joisey--"What exit?" Which of course, I would never do.
 
I have stayed at the Grand Floridian many times and have never noticed the toliet tissue being an improvement. Are you referring to that in the rooms or the public restrooms, in the lobby, maybe there is a difference?
Oh, believe me, there IS a difference and, again, it shouldn't matter. Have them spend the extra few cents per roll and buy better toilet paper!!! I shouldn't have to deal with this there.

As to the restaurant that is on the way, SSR is not finished so many of your complaints might be dealt with when they are finished. Burgers and fries will be offered there.
Some of our complaints will (I'm sure) be handled there, however, it will NOT change the fact that the Artists Palette is just too dang small to support the number of guests they can and will be able to support in the future. Needs to be bigger with more check out lines.

I agree that rooms including bathrooms should be clean. I do wonder if the bathrooms at DVC are inspected more closely by members than at other hotels by guests, including yourself especially when on business.
It amazes me someone can be content if they check into a room with a bathroom which (obviously) hadn't been properly cleaned. I do not inspect ANY place when I check in. This should tell people it was pretty bad for me to have noticed it. So, no, I do not inspect it closer because it's DVC than I would anywhere else--I don't inspect them.

I'm not saying the rooms are typically dirty at SS, I just shared my experience and why I didn't enjoy it there (yes this was part of it). I was more annoyed at them taking two more tries to get it clean than I was of it being dirty to begin with. I realize things like this can happen, however, they shouldn't have taken more than once to correct the problem.

Which resort do you like?
I have not stayed at all of the DVC resorts yet but, so far, OKW is my fave. I was hoping to try out the Boardwalk this trip but couldn't get in. Of course, out of the non-DVC resorts, the Grand Floridian gets my nod.

I also think it is unfair to compare the landscaping at SSR at this early stage to BC or WL as they did the easy way and attached themselves to already developed resorts.
I know I'm not complaining about the landscaping and I do not believe other people are complaining about that either. What I feel it there is just no character there. It really does feel like a large apartment complex to me. Doesn't mean EVERYONE feels this way of course.

None of the DVC resorts in my opinion have great dining options, but we really don't mind, as we use our unit to prepare meals and eat around the Disney world.
Very true. Overall, the dining at DVC resorts is a little sub-par by Disney standards.

I think it is fine everyone does not like the same thing, I just think at times the complaints are more personal and less factual.
This is true, however, it does not mean the complaints are not justified.

As a single female walking the path to DTD at night was somewhat unnerving.
You know, I'm neither single nor a female but I can see how it would be unnerving--especially once you get to the area where there's a lot of growth (where they close the path at dusk). There is lighting there but you're sort of out in the middle of nowhere.

The community feel rather than a hotel feel.
I know it's hard to have a factual discussion about this but I've never felt a sense of community either time I've stayed at SS. That is something, I feel, the resort is lacking.

To those who got more towels than you were supposed to: You were lucky.
This has come up in response to my original complaint about towels. Please understand I NEVER complained about whether I had to pay for them or not. In fact, I never even mentioned whether I did have to pay for them. I complained about the way they plopped them down in the room after they removed the ones we had gotten. I'm not talking about cost here, I'm talking about service. Should never have removed the extra towels in the first place and should NOT have just plopped them down on top of the stuff on the table.

If there is a problem with service, cleaning or something being broken, contact the proper department, get it resolved and move along. If you don't care for the theming, walkways, color of the paint on the baseboards or the shape of the remote control , stay elsewhere, but don't bash it!!!
Although I agree with your not agreeing with the original remark you replied to (I'm just ignoring it) I can't agree with your attitude of, "if you don't like it, just don't say anything and move on." Being someone in sales and someone who used to be in marketing, that's the LAST thing a company wants. They WANT to know if someone doesn't like something about their product just as much as they want to know if someone likes it. If enough people complain about something, they'll fix it. If I'm in the minority of not liking the resort, well, tough noogies to me. However, if enough people don't like it and they can make the resort better, they will make a better product.

There is absolutely nothing wrong with discussing what you like or dislike about a resort. I agree you shouldn't, "bash," a product and some people may have gotten to that point but I'm not bashing it.

I don't think it's really a matter of "posting" nor a matter of folks being "too sensitive". Rather, in general, there seems to be a societal trend towards criticism based on unfounded expectations.
I don't think there is any trend towards this, rather, the criticism is more readily available to everyone out there through things like this board. People have always complained about things and will continue to do so. And again, my original critcisms are not based on (IMO) unfounded expectations. The expectations have been set by Disney and DVC themselves, not by me.
 
GadgetRick said:
There is absolutely nothing wrong with discussing what you like or dislike about a resort. I agree you shouldn't, "bash," a product and some people may have gotten to that point but I'm not bashing it.

really? ;)


seriously, hope you get the resort of your choice next trip. Let us know if you hear back from the SSR GM. Hope your next trip magical! :)

Best Wishes.
 















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