Hi Larry - my mother and I stayed there for 10 wonderful nights last March. We paid - it wasn't on points. I would stay there again in a heart beat. The location was wonderful - right next to Kensington Palace on Kensington HIgh Street. . Our room was very nice - two large twin beds, great bathroom, tv. I had heard London rooms are small to American eyes, but we were very pleased. Our room included a full "continental" breakfast each morning - meat, cheese, cereal, etc. Enough that we were able to skip lunch. The staff was very very friendly - very kind to Americans. The head concierge was truly kind and helpful - booked all of our tours and helped us with other issues. The hotel has undergone a major renovation and was truly lovely - not British looking - more of a California look. We ate few meals there and were very pleased.
I was nervous about my first trip overseas, and I must say the staff there - from waitresses to bartenders to business center folks - were truly welcoming and kind.
Feel free to pm me with any other questions you might have.