Others had asked about this resort a while back and I thought I would post a review of this property since it is an exchange option through II with DVC.
We spent Sat. Feb 3rd through the 10th or week 5 for you exchangers.
Our room wasn't ready at check in but they said go on up anyway and drop your stuff, change, whatever you need. I was thrilled! ALL resorts should do this. This DVC thing of not even telling you your room number is crazy IMO. We simply went in and the maid was cleaning. We put our stuff out of her way and changed. When we returned the room was done. Really great start!
Our room was a 3rd floor oceanfront in building H (326). It was a 2 bedroom 2 bath. It had the central area with kitchen and dining table for 6, bedrooms were on opposite sides like DVC 2 bedroom. Room is nothing fancy but SPOTLESS. Part of the reason for that is beacasue the rooms get daily maid service. Well actually 6 days of full cleanings they are off Sundays. DVC housekeeping should take a lesson from these ladies, they clean EVERYTHING and windows!!! Just great to have a clean room everyday. Our balcony was huge with table seating for 4 and 2 chairs with ottomans to lay out. The view was just incredible!!!! Needless to say a few Margaritas were enjoyed out there.
The pool is huge at this resort and really is made up of 5 areas. One has a swim up bar, 1 a kids pool, 1 has a voleyball net and the other 2 are quiet. Really beautiful! Pools were kept spotless like the rest of the property. They wiped down the tile daily. Water is heated and was perfect at about 84 -85 degrees. Heated pool is unusual for Mexico and it was greatly appreciated.
Dining- They have a sit down restaurant in the center area of the pool. It has poolside tables as well for Alfresco dining. Food was simply great! Again heads and above what we get at DVC Resorts. I would kill for my grouper sandwich at DVC or that yummy Rueben or those nachos!!! Dinner there was great as well with great steak, fish and pasta. They had themed nights there as well and a great breakfast bufffet daily. Inside the lobby they have a sports bar and a grocery store. I say grocery because they have everything. Little need to even go to Walmart because the prices were good and they have a full supply of stuff. DVC should take a look at what they have here, heads and above any DVC store. Oh and the real kicker with the dining is that they have a TO Go section of the poolside restaurant. You call down and order dinner for 4 and pick it up. They had things like roasted chicken, lasagna, meatloaf, ribs, fried chicken, etc. It came with all of the fixings for $28 for 4 people. They were also willling to do anything To Go off of the main menu. Also poolside and on the beach they served drinks and food. You never had to get up and they kept the drinks flowing. Food brought right to you as well. Happy Hour daily from 3 - 6 p.m. with half priced drinks was a nice touch also. Dining gets a 10 from me.
Service: It was just great! Everyone was quick and willing to help. This place crushes WDW resorts from a service standpoint. Poolside service, daily maid service, complimentary noodles, snorkel gear, etc. Everything with a smile. Things really hit home with us on this trip. DVC has to many NO's being handed out to guests lately. No To Go orders, no drinks by the pool, no splashing, no this or that. This place, everything was a yes or right away. I don't want to hear NO on vacation. I'm hearing it WAY to much at WDW for my taste. Service is a 10 especially for a Timeshare property.
To sum up, trade anytime you can here. The resort sits between the Royal Mayan and Royal Islander. You can charge at and use all three places. Royal Resorts are really everything DVC should be. Service is paramount to there operation. To really show how committed they are, they close down completely all of their resorts for one week a year for maintenance. Nobody else does this. They sacrificed a lot of sale money to keep the properties mainatined. The Resort is 20 years old and looks awesome. People were constantly cleaning evryday. They never evn closed after the Hurricane, none of their properties. They are well built and they have stood the test of 2 hurricanes.
Royal Resorts is a winner! More to come with some fun stuff and more about the program at Royal Resorts.
We spent Sat. Feb 3rd through the 10th or week 5 for you exchangers.
Our room wasn't ready at check in but they said go on up anyway and drop your stuff, change, whatever you need. I was thrilled! ALL resorts should do this. This DVC thing of not even telling you your room number is crazy IMO. We simply went in and the maid was cleaning. We put our stuff out of her way and changed. When we returned the room was done. Really great start!
Our room was a 3rd floor oceanfront in building H (326). It was a 2 bedroom 2 bath. It had the central area with kitchen and dining table for 6, bedrooms were on opposite sides like DVC 2 bedroom. Room is nothing fancy but SPOTLESS. Part of the reason for that is beacasue the rooms get daily maid service. Well actually 6 days of full cleanings they are off Sundays. DVC housekeeping should take a lesson from these ladies, they clean EVERYTHING and windows!!! Just great to have a clean room everyday. Our balcony was huge with table seating for 4 and 2 chairs with ottomans to lay out. The view was just incredible!!!! Needless to say a few Margaritas were enjoyed out there.
The pool is huge at this resort and really is made up of 5 areas. One has a swim up bar, 1 a kids pool, 1 has a voleyball net and the other 2 are quiet. Really beautiful! Pools were kept spotless like the rest of the property. They wiped down the tile daily. Water is heated and was perfect at about 84 -85 degrees. Heated pool is unusual for Mexico and it was greatly appreciated.
Dining- They have a sit down restaurant in the center area of the pool. It has poolside tables as well for Alfresco dining. Food was simply great! Again heads and above what we get at DVC Resorts. I would kill for my grouper sandwich at DVC or that yummy Rueben or those nachos!!! Dinner there was great as well with great steak, fish and pasta. They had themed nights there as well and a great breakfast bufffet daily. Inside the lobby they have a sports bar and a grocery store. I say grocery because they have everything. Little need to even go to Walmart because the prices were good and they have a full supply of stuff. DVC should take a look at what they have here, heads and above any DVC store. Oh and the real kicker with the dining is that they have a TO Go section of the poolside restaurant. You call down and order dinner for 4 and pick it up. They had things like roasted chicken, lasagna, meatloaf, ribs, fried chicken, etc. It came with all of the fixings for $28 for 4 people. They were also willling to do anything To Go off of the main menu. Also poolside and on the beach they served drinks and food. You never had to get up and they kept the drinks flowing. Food brought right to you as well. Happy Hour daily from 3 - 6 p.m. with half priced drinks was a nice touch also. Dining gets a 10 from me.
Service: It was just great! Everyone was quick and willing to help. This place crushes WDW resorts from a service standpoint. Poolside service, daily maid service, complimentary noodles, snorkel gear, etc. Everything with a smile. Things really hit home with us on this trip. DVC has to many NO's being handed out to guests lately. No To Go orders, no drinks by the pool, no splashing, no this or that. This place, everything was a yes or right away. I don't want to hear NO on vacation. I'm hearing it WAY to much at WDW for my taste. Service is a 10 especially for a Timeshare property.
To sum up, trade anytime you can here. The resort sits between the Royal Mayan and Royal Islander. You can charge at and use all three places. Royal Resorts are really everything DVC should be. Service is paramount to there operation. To really show how committed they are, they close down completely all of their resorts for one week a year for maintenance. Nobody else does this. They sacrificed a lot of sale money to keep the properties mainatined. The Resort is 20 years old and looks awesome. People were constantly cleaning evryday. They never evn closed after the Hurricane, none of their properties. They are well built and they have stood the test of 2 hurricanes.
Royal Resorts is a winner! More to come with some fun stuff and more about the program at Royal Resorts.
They rely completely on tips. My sister-in-law did not believe me when I told her that and suggested she leave a tip, so one day we asked the maid and she confirmed this. Needless to say, my SIL did not complain about tipping after that!
