Rose & Crown Seating Fail

[JimmyV]

I agree with you that I wound up exactly where I would have as a party of 12.

Then your complaint about being seated in the sun was rather pointless, wasn't it?

 

[SirDuff]

Jimmy V - I agree with you that I wound up exactly where I would have as a party of 12. Ergo, they added a chair at each end which resulted in No Extra Table proving my math correct. I also called their bluff when they claimed to have a table for 12 inside. I said fine please move my family inside and I would cut two people out. Suddenly, that table was gone and only the sunny table was available.

They likely HAD a table of 12 inside. Since you weren't using it they broke it up (possibly to seat the people that you displaced by bringing in two extra guests).

Plus they likely weren't in the mood for the games you were playing by suddenly only needing a table for 12.

 

[jmcdonnell04]

Then your complaint about being seated in the sun was rather pointless, wasn't it?

No, the complaint is making an ADR 5 months in advance for a special birthday and Rose & Crown used the opportunity of extra people to provide the worst table. I am sure no one who has replied as ever gone to a restaurant and was seated at a table next to kitchen or away from the TV for the big game, etc.
and did not ask to be moved to a better location. I bet everyone has and in 99% of those requests you were treated respectfully and courteously even if there were no options. Again, it is all about the delivery of the message which is Disney's specialty.

 

[JimmyV]

I am not pushy or entitled

...yet you wanted to be.....

moved to a better location

If it walks like a duck and quacks like a duck, it just might be a

 

[jmcdonnell04]

They likely HAD a table of 12 inside. Since you weren't using it they broke it up (possibly to seat the people that you displaced by bringing in two extra guests).

First, no one was displaced. Chairs put at end of table. Does not make good restaurant sense to sit 2 people at a table for 12.

 

[Nancyg56]

I am blown away by the responses. I thought I was sending a warning to avoid these rude cast members. The first disappointing CM post I have ever made in 40+ trips. Please go ahead and continue to frequent the Rose & Crown. My usual table of 4 will be open for many years.

No, the complaint is making an ADR 5 months in advance for a special birthday and Rose & Crown used the opportunity of extra people to provide the worst table. I am sure no one who has replied as ever gone to a restaurant and was seated at a table next to kitchen or away from the TV for the big game, etc.
and did not ask to be moved to a better location. I bet everyone has and in 99% of those requests you were treated respectfully and courteously even if there were no options. Again, it is all about the delivery of the message which is Disney's specialty.

YOU put yourself in that position by showing up with additional people. YOU created your own problem and you want the rest of us to sympathize, blame CM's for getting stuck with your request, and then avoid this restaurant where many of us have experienced the highest level of customer service.I will gadly scoop up your table, we generally eat there twice per trip.

 

[Nancyg56]

...yet you wanted to be.....


If it walks like a duck and quacks like a duck, it just might be a

LOL!!!!!!!!!!!!!!!!!!!!! Jimmy, you and I go back and forth on a lot f discussions, but we sure are on teh same page here.

 

[_auroraborealis_]

The more OP says, the more convinced I am there was special sauce in any food ordered.

 

[DisneyWishes14]

Nothing but excellent service by accommodating my ADR for 12 to 14 by:
BONNIE at Be Our Guest
SARAH at Liberty Tree Tavern
MEMORY at 50's Prime Time Café
DAVID at Raglan Road
ASA at Teppan Edo
We will continue to frequent these restaurants and skip Rose & Crown.

So if the R&C seating manager (who I'm not going to name again) had said no to you, but with a smile on her face, would she have made your list? R&C DID accomodate your request to go from 12 to 14. If you had an issue with particular CM's at R&C, the place to make a complaints, with names, would be WDW guest services. I think listing CM names on the DIS multiple times and in conjunction with where they work is vastly inappropriate and libelous.

 

[Disneylover99]

No, the complaint is making an ADR 5 months in advance for a special birthday and Rose & Crown used the opportunity of extra people to provide the worst table.

Look at it this way.......it could have been the best table if the clouds had of rolled in.

The fact is, nobody wants a table in the blistering hot sun, but the possibility is always there if you make reservations at a place with outdoor seating. Next time choose an indoor restaurant only.

 

[goofy4prez]

No, the complaint is making an ADR 5 months in advance for a special birthday and Rose & Crown used the opportunity of extra people to provide the worst table. I am sure no one who has replied as ever gone to a restaurant and was seated at a table next to kitchen or away from the TV for the big game, etc.
and did not ask to be moved to a better location. I bet everyone has and in 99% of those requests you were treated respectfully and courteously even if there were no options. Again, it is all about the delivery of the message which is Disney's specialty.

Sure, I think most of us have asked for a different location. I have also been seated next to the kitchen, the restroom, the server station or next to the fat guy who was experience a major flatuation problem during his whole time next to me. And no, I was not always treated respectfully and courteously either when asked to move. In fact I have even mentioned my displeasure about the tables at California Grill with their backs to the windows.

But your situation goes beyond this. Your situation is that you added two more people to your party than what was booked "5 months earlier." I get that it was not the best location. I get that you weren't the happiest with the location as well. I get that it was a special occasion. I also get that the CM rolled their eyes and perhaps had an attitude. But the fact of the matter is you could have easily been told there is no seating available; But R & C did not do that, they accommodated you and managed to get all of you in. Perhaps I'm being presumptuous here, but I'm willing to bet you were not all sunshine and peaches and cream either toward them.

 

[Jennasis]

I can't wait to try Rose & Crown.

 

[declansdad]

Nothing but excellent service by accommodating my ADR for 12 to 14 by:
BONNIE at Be Our Guest
SARAH at Liberty Tree Tavern
MEMORY at 50's Prime Time Café
DAVID at Raglan Road
ASA at Teppan Edo
We will continue to frequent these restaurants and skip Rose & Crown.

You forgot to add the excellent service by accommodating your ADR for 12 to 14 at R&C. I'm sure all the guests that were forced to wait at all 5 restaurants appreciates your adding more guests at the last minute.

 

[Baklava]

Oh, JANET! We met JANET! She was awesome! We were delighted with how sweet she was and how well she treated her customers. I find that I often receive the attitude I give. We'll be going back to Rose and Crown every trip, I suspect.

 

[Pamlur]

The last time we went, Disney still had the Grand Gatherings number for larger parties; we were a party of 10. I still had to call some of the restaurants direct, and we were still seated at separate tables several times. I planned the trip several months out, I don't remember how many because it was so long ago, but being seated at the same table wasn't the norm although the tables were close to each other.

 

[Kaytie]

Well, any time the OP visits WDW, there'll be a table for four available

Thank you Webmaster Jackie for the explanation about the size of the group may limit what restaurants are available for booking.
I will take the heat from your opinions. I don't think that adding 2 chairs is that big a deal when already having ADR for 12.
I would never make an ADR for 18 and then show up with 14. This would truly take away a table from another guest.

We had a wonderful trip with wonderful meals and many pixie dust moments for my entire family including a last trip with my mother. I am hesitant to share my wonderful experiences because then other guests will be disappointed if these magical happenings do not materialize for them. I always stop by Guest Services to commend the cast members who make our trip so special.

It would prevent a guest from making an ADR. It would allow a walk-up or two, or let the restaurant catch up if they're running behind seating guests.

I understand that I was making a change and I would have been willing to wait, been denied, broken up tables etc. It was how the message was delivered that irked me. You had to be there is all I can say. I am not pushy or entitled or would even consider taking a table from someone else or break the fire code. I guess no one makes changes to their ADR either by subtracting one due to sickness or running into a friend at the park. An ADR for 4 is one table so adding 3 people is taking a second table. Having an ADR for 12 is having 3-4 tables already and putting an extra chair on either side or at the end in my opinion.

We're only seeing one side of the interaction, but it's entirely possible You were exhibiting an attitude or expectation of entitlement without being aware of it (or being aware, but not sharing the information here.) Are the R&C tables square or rectangular?

Jimmy V - I agree with you that I wound up exactly where I would have as a party of 12. Ergo, they added a chair at each end which resulted in No Extra Table proving my math correct. I also called their bluff when they claimed to have a table for 12 inside. I said fine please move my family inside and I would cut two people out. Suddenly, that table was gone and only the sunny table was available.

Is it possible the chairs at the ends of the tables impeded where servers needed to pass?

No, the complaint is making an ADR 5 months in advance for a special birthday and Rose & Crown used the opportunity of extra people to provide the worst table. I am sure no one who has replied as ever gone to a restaurant and was seated at a table next to kitchen or away from the TV for the big game, etc.

The table you got doesn't meet any of these conditions. YOU created the situation by bringing extra people. It's entirely possible you created the same situation at the restaurants that accommodated you - just as Rose & Crown did - but you weren't seated at undesirable tables outside because none of them have outside dining. Did you ever try going to Guest Services in any park for help with all these ADRs in advance?

 

[Jhondy210]

No, the complaint is making an ADR 5 months in advance for a special birthday and Rose & Crown used the opportunity of extra people to provide the worst table. I am sure no one who has replied as ever gone to a restaurant and was seated at a table next to kitchen or away from the TV for the big game, etc.
and did not ask to be moved to a better location. I bet everyone has and in 99% of those requests you were treated respectfully and courteously even if there were no options. Again, it is all about the delivery of the message which is Disney's specialty.

I've never asked to move tables or hotel rooms or anything else for that matter. I get it some tables aren't as good as others but I figure someone has to be in that table and why am I more special than the next person they put there. I think you are lucky how much Disney accommodated your request to add people at so many restaurants. I also highly doubt R&C was like hey these people added two more people lets put them in a bad location, it will be fun. I think you are being extremely dramatic by thinking there was some conspiracy theory to put you in the "bad" location.

I also think warning people about bad cast members, as you said you were doing, is also just silly. Just because you had one brief bad encounter (if that is even what it was) doesn't mean the person is a bad CM or always bad at customer service. People have bad days and maybe it is time for you to take a step back and instead of attacking a person's name on a message board you should really take a long hard look at the whole situation…and realize you have made it way more dramatic than it ever was and the CM was human so you could just cut them a break.

 

[Stephanie Isaacson]

For some reason this post is having the opposite affect intended and is making me want to give Rose and Crown a shot

 

[Lisa F]

I can't wait to try Rose & Crown.

Well now there's one less person competing for a table!

 

[Lisa F]

I've never asked to move tables or hotel rooms or anything else for that matter. I get it some tables aren't as good as others but I figure someone has to be in that table and why am I more special than the next person they put there. I think you are lucky how much Disney accommodated your request to add people at so many restaurants. I also highly doubt R&C was like hey these people added two more people lets put them in a bad location, it will be fun. I think you are being extremely dramatic by thinking there was some conspiracy theory to put you in the "bad" location.

I also think warning people about bad cast members, as you said you were doing, is also just silly. Just because you had one brief bad encounter (if that is even what it was) doesn't mean the person is a bad CM or always bad at customer service. People have bad days and maybe it is time for you to take a step back and instead of attacking a person's name on a message board you should really take a long hard look at the whole situation…and realize you have made it way more dramatic than it ever was and the CM was human so you could just cut them a break.

hello, you are obviously not a special snowflake!

I, too, have gotten the crappy table sometimes. We all have. My ability to suck up and deal is directly related to whatever else is going on at the time. if I'm already having a bad day and feeling like I've been crapped on one too many times or if it were a very special occasion (not one of many meals on a birthday trip with my huge extended family) I would probably speak up and ask to move. But for the most part the person I quoted is right: sometimes it's your turn to get the less than prime table in a restaurant... and to think otherwise is pretty much the definition of entitled.

But if in fact my trip were as magical as the op stated... SOOOOO magical that they can't even tell others about it because it might set expectations unrealistically high that's how off the charts magical it was... and after a while all of that magic and pixie dust blowing up my skirt wore off right after my extra family members for dinner were accommodated in very little time but before everyone continued to kiss my butt because there was a birthday involved, and suddenly I ended up having to sit out in the sun... I would not pick this time to make a fuss about my table. I would be thinking "wow, that was a good run... but had to happen sometime."

If you are physically unable to be sitting in the sun to the point where you can't even eat then you should not be a martyr and you should ask someone in your party of 14 who is more physically fit to switch seats with you. There's no way on this green earth I would let my parents sit out in the sun if it were making them so uncomfortable that they could not even eat! I can't believe no one in your huge party offered to switch with you when you were the ones who hosted this whole event and made all of the plans etc.

And if you have had buckets upon buckets of pixie dust sprinkled on you nonstop throughout your trip you should not be complaining that the pixie dust you DID get at the R&C was not sufficient.

Ridiculous.